Director, Intelligence and Information Operations

Global Rescue; Dorado (PR); On-site; USD 160,000 - 220,000; Full time

Benefits offered by this job

Relocation assistance

Performance bonus

Benefits package

Job summary

Global Rescue is seeking a Director of Intelligence Operations to lead the department from Manchester, NH, or Dorado, PR. The role reports to the Vice President, Operations, and oversees a manager-led team across multiple locations, delivering near real-time information to members via our proprietary platform.

The ideal candidate has extensive intelligence leadership experience, strong IT collaboration, and a proven ability to drive AI initiatives while coordinating with sales and marketing

Qualifications

• 20+ years of service in an intelligence function in the US military.
• 3-5 years of post-military job experience, with experience outside of government or defense industry preferred.
• Previous experience leading large organizations.
• Previous experience providing intelligence and information products to large, complex organizations.
• Technically savvy and able to interface daily with a large and sophisticated IT development team.
• Prepared and willing to lead AI integration efforts in the department.
• Prepared and willing to work closely with sales and marketing teams.
• MBA preferred.
• Strong English language skills, familiarity with a second language preferred.

Responsibilities

• Set the conditions for teams of intelligence analysts to collect, analyze, and distribute information pertinent to our membership base 24/7.
• Integrate the intelligence operations department in a manner that supports the internal customers in the Medical and Security Operations Departments.
• Ensure positive relationships are built with other internal customers of intelligence products: enterprise sales, consumer sales, IT, marketing, account management.
• Understand and adhere to company financial requirements to include strict utilization of assigned budget.
• Lead efforts in conjunction with IT and Marketing Departments for constant upgrades and modernization efforts for proprietary information distribution systems.
• Guide and implement initiatives to leverage artificial intelligence assets to make Global Rescue’s intelligence products best in class.
• Ensure all recurring country reports are updated and distributed in a timely manner.
• Other Intelligence leadership duties as assigned.

Skills

20+ years in intelligence

Leadership of large organizations

Intelligence products delivery

IT development collaboration

AI integration leadership

Sales/Marketing collaboration

English proficiency

Willingness to work with cross‑func

Education

MBA

Job description

ROLE OVERVIEW

This position reports to the Vice President, Operations.

Brief Description

DIRECTOR OF INTELLIGENCE OPERATIONS - ROLE OVERVIEW : This position reports to the Vice President, Operations. The Global Rescue Intelligence Operations Department collects, analyzes, and distributes near real-time information to our members via a proprietary digital information distribution platform. The Director leads the department via Manager-led teams in New Hampshire, Puerto Rico, and the Philippines.

Responsibilities

• Set the conditions for teams of intelligence analysts to collect, analyze, and distribute information pertinent to our membership base 24/7
• Integrate the intelligence operations department in a manner that supports the internal customers in the Medical and Security Operations Departments
• Ensure positive relationships are built with other internal customers of intelligence products: enterprise sales, consumer sales, IT, marketing, account management
• Understand and adhere to company financial requirements to include strict utilization of assigned budget
• Lead efforts in conjunction with IT and Marketing Departments for constant upgrades and modernization efforts for proprietary information distribution systems
• Guide and implement initiatives to leverage artificial intelligence assets to make Global Rescue’s intelligence products best in class
• Ensure all recurring country reports are updated and distributed in a timely manner
• Other Intelligence leadership duties as assigned

Qualifications

• 20+ years of service in an intelligence function in the US military
• 3-5 years of post-military job experience, with experience outside of government or defense industry preferred
• Previous experience leading large organizations
• Previous experience providing intelligence and information products to large, complex organizations
• Technically savvy and able to interface daily with a large and sophisticated IT development team
• Prepared and willing to lead AI integration efforts in the department
• Prepared and willing to work closely with sales and marketing teams
• MBA preferred
• Strong English language skills, familiarity with a second language preferred

Location

Manchester, NH, or Dorado, PR, office-based

Compensation

salary based on experience + bonus + benefits

Relocation

assistance provided

Summary

Company

Global Rescue is the world’s leading membership organization providing integrated travel risk management services, including medical, security, intelligence and crisis response services to consumers, enterprises, and governments. Founded in 2004, Global Rescue’s unique operational model provides best-in-class services that identify, monitor, and respond to threats and emergencies. For more information, please see www.globalrescue.com.

CULTURE

Global Rescue isn’t your average place to work and that’s why we’re comfortable saying we’re not for everyone. Our team of passionate, mission-driven professionals are reinventing the travel risk and crisis management industry and helping to save lives every day. Our team is made up of driven, passionate, adventurous, team players who have a "get it done mentality." The overall ethos is "no job too big or too small;" this is a place where you need to be prepared to roll up your sleeves and get things done no matter your title. The culture of the office is fast-paced, collaborative, and mission focused on making a difference.