Director, Integration and Process Innovation

emerson; Boston (MA); On-site; USD 180,000 - 240,000; Full time

Job summary

Emerson College is seeking a Director of Integration and Process Innovation to drive transformative data integration, process efficiency, and AI initiatives across the enterprise. You will partner with academic and business units to deliver end-to-end solutions, from requirements gathering to deployment, while advancing API and AI-enabled capabilities.

The role requires strategic thinking, exceptional communication, and hands-on leadership of cross-functional teams to ensure scalable, secure,

Qualifications

• Leads IT enterprise system development planning and execution.
• Experience with AI/ML and API development.
• Strong collaboration across academic and business units.

Responsibilities

• Lead IT enterprise system development planning and execution.
• Transform team to adopt emerging technologies and automate operations.
• Oversee Workday integration and HR/Finance integrations; Workday release testing.
• Develop AI-assisted applications and chatbots across core platforms.
• Ensure data integrity, performance, and rapid incident resolution.

Skills

Strategic leadership

APIs

AI/ML

Data analytics

Business analysis

Tools

Workday

Snowflake

SnapLogic

Oracle

GIT

Vertex AI

Job description

Join our community and experience Emerson College !

Reporting to the AVP of Enterprise Data & Solutions, the Director of Integration and Process Innovation is the strategic technology leader responsible for driving transformative solutions in data integration, process efficiency and cutting-edge AI applications. To align with the College's strategic initiatives and business needs, the Director establishes critical partnerships across academic and business units including Techmedia, Campus Life, Enrollment, Academic Affairs, Alumni operation, Finance, and Human Resources. The role owns the full solution lifecycle - from technical assessment and business requirement gathering to project proposal generation, solution development, and deployment - ensuring results that drive efficiency and create a transformative user experience. Success is defined by building strong customer relationships, enforcing cross-departmental collaboration, and proactively identifying technology gaps to create strategic business opportunities. Exceptional communication, strategic thinking, and advanced technical skills in web service API, AI, data analytics, and business analysis are essential for this role.

ESSENTIAL JOB DUTIES

Strategic Leadership & Planning

• Lead the IT enterprise system development planning and execution, guaranteeing that the infrastructure and solution support business growth, enhance user experience and align with critical college initiatives.
• Prepare for and transform the team to implement emerging technologies to deliver innovative solutions, optimize business operations through automation and expand strategic opportunities.
• Elevate team expertise in emerging technologies (e.g., API, AI/ML) and direct campus-wide adoption programs, including training and ongoing support.
• Lead the development and deployment of AI-assisted applications and chatbots across core platforms (Workday, Google, Snowflake, NotebookLM etc.)
• Lead the development of technical and business proposals (SOWs, execution plans like the AI Development Plan) to define project objectives, deliverables, execution priorities, and required platforms (e.g., Vertex AI, Snowflake Cortex, software & tools) for enterprise systems strategic initiatives.

Enterprise Platform & Integration Management

• Oversee the performance, operation and maintenance of all core enterprise development and integration platforms (e.g., Workday, Snaplogic, , Oracle, GIT and Tomcat Oracle, Snowflake), and architectural and platform transition impacted by the technology shift and demand such as AI
• Assist with Workday Student implementation and the support of the existing HR and Finance integrations, Workday Release testing, ensuring successful execution of integration development and end-to-end lifecycle testing.
• Organize and support semi-annual Workday release tests and adoption related to integration and support of business functional tests. Participate in Workday Support Committee meetings on regular bases, contributing to meeting agenda and follow through action items.
• Guarantee continuous operation and performance across all platforms, ensuring timely resolution of data integrity, user support and application performance issues are promptly resolved.
• Drive the cross-functional collaboration with IR/BI, Infrastructure, security, and User Services to ensure the rapid resolution of all critical platform, user account and technical incidents.
• Lead the architecture and development of all core integrations (including API web services, Workday Studio and Extend) to ensure reliable, high-volume data exchange between Workday, Snowflake and 3rd party campus systems.
• Govern platform resiliency and business continuity by partnering with Infrastructure to rigorously test the IT Disaster Recovery plan.
• Develop and maintain the strategy for IT software and process inventory and documentation, clarifying supporting responsibilities and orchestrating cross-training to ensure team knowledge redundancy.
• Drive rapid, AI-assisted development (e.g., vibe coding and Agentic AI) and system design to solve key business problems, ensuring all solutions meet enterprise security and code review standards while promoting fast, iterative prototyping .
• Lead the transition of Oracle to Snowflake conversion and its underlying tables and business layer logics to support integrations and application development.
• Lead the migration from SnapLogic to the new open-source platform leveraging AI technology. Implement seamless pipelines integrating Workday and 3rd party applications with Snowflake as the Institute's single data source of truth.

Data Management & Governance

• Follow the Data Governance process in partnering with Security and IR/BI, implementing a sound secure data sharing and access practice in Snowflake and in Google drive.
• Govern the team compliance with the IT Change Management Protocol.
• Manage the team's AI development, strategy, enforce AI development standard, protocol, and the auditing proces