Director, Infrastructure Platform Services

Dexcom; United States; Hybrid; USD 190,000 - 317,000; Full time

Benefits offered by this job

Benefits program

Global growth opportunities

Career development and tuition support

Job summary

Dexcom seeks a Senior leader to build and guide a high-performing Infrastructure Platform Services team across cloud, AI, and core services. You will define a unified IT platform strategy, align roadmaps with business goals, and own enterprise AI platform capability spanning Microsoft Copilot, M365 AI, Google, and OpenAI.

You will drive automation, IaC, centralized config management, and observability to ensure reliability for Dexcom’s operations worldwide.

Qualifications

• Bachelor’s degree in computer science, engineering, information technology, or equivalent experience.
• 15+ years in IT/engineering; 9+ years in management; 4+ years leading infrastructure teams.
• Deep knowledge across cloud platforms, networks, systems, and identity.
• Experience in SRE, with service level objectives, observability, and incident management.
• Experience in enterprise AI platform adoption across Microsoft, Google, OpenAI, and Anthropic.

Responsibilities

• Lead a global platform engineering organization delivering reliable infrastructure across cloud, AI, network, and core services.
• Define service roadmaps, SLAs, and measurable outcomes for Dexcom’s IT platforms.
• Drive automation, IaC, configuration management, and self-healing operations.

Skills

Cloud platforms leadership

AI platform adoption

Infrastructure as code

Global team leadership

Agile methodologies

Education

BS/MS in CS/Engineering or technical field

Tools

Microsoft Copilot

M365 AI

OpenAI

Google AI

Job description

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

The IT Infrastructure Platform Services team is responsible for the back-end platforms that run Dexcom's global technology estate: multi-cloud hosting across GCP, Azure, and AWS, enterprise AI platforms, datacenter and network services, compute and virtualization, and the identity and productivity core services that support 75+ enterprise applications, a global network interconnecting 36+ offices, 4 manufacturing plants, and 14,000+ employees/affiliates. The team operates as a single global platform engineering organization across the AMER, EMEA, and APAC regions and consists of approximately 84 staff and matrixed global business services engineering resources. This position reports to the VP of Information Technology, who in turn reports to the CIO / SVP of IT. The Director of Infrastructure Platform Services has four direct reports, Senior Managers who have global responsibility for Cloud Platform Services, Systems and Network, Core Services and Identity, and GBS Infrastructure Platforms.

Where you come in:

The Director of Infrastructure Platform Services will build and lead a high-performing platform engineering organization that delivers reliable, secure, and measurable infrastructure platforms through strong engineering leadership, operating discipline, and technical excellence. This position owns the strategy, design, execution, and operational management of Dexcom's cloud, AI, network, systems, and core services platforms, delivered as a portfolio of services with defined SLAs and customer feedback mechanisms. The director is the single accountable owner for enterprise AI platform capability, for the reliability of the platforms that commercial and manufacturing operations depend on, and for ensuring engineering excellence and systems stability. You will formulate a unified vision for IT infrastructure platforms, establish a service and technology roadmap that meets growing demand, and then execute that roadmap with defined SLAs and measurable customer outcomes across AMER, EMEA, and APAC. You will establish end-to-end global service ownership, define and achieve target service maturity levels, and continuously evolve services through customer feedback, performance metrics, and service roadmaps to deliver reliable, scalable, and business-aligned outcomes worldwide. You will establish and lead the systems reliability engineering across all infrastructure platforms, defining service level objectives, error budgets, observability, and incident and problem management discipline, and you will ensure platforms meet performance SLAs. You will consolidate enterprise AI platform ownership under a single accountable model, unifying Microsoft Copilot and M365 AI, Google, and OpenAI capabilities into a coordinated strategy, roadmap, and service offering. You will drive automation and AI across infrastructure platform operations, including infrastructure as code, centralization and automated configuration management, and leverage AI and agents to reduce manual toil and raise consistency. You will resource and drive the identity and access management program, strengthening Microsoft 365 and Entra technical leadership and sustaining the engineering capacity needed to modernize and secure the identity stack. You will assemble, lead, and develop a team of strong engineering leaders, challenge them on a technical level, establish engineering excellence as the standard, and partner closely with the Director of Digital Workplace Services, Information Security, Applications, and IT Business Partners to deliver integrated solutions.

What makes you successful:

• You have a BS/MS in computer science/engineering, information technology, or technical field, or equivalent work experience.
• You have 12+ years of experience in the IT or engineering fields; 8+ years in a leadership role; 4+ years leading an infrastructure team or functional area.
• You possess deep, current technical knowledge across cloud platforms, networks, systems, and identity, and can provide technical direction and challenge your engineering teams on their architecture and design decisions.
• You have built or led a systems reliability engineering practice, with command of service level objectives, error budgets, observability, and incident and problem management.
• You have led enterprise AI platform adoption and can set a coherent strategy and service model across Microsoft, Google, OpenAI, and Anthropic capabilities.
• You have a track record of driving automation, including infrastructure as code, configuration management, and self-healing operations, to reduce toil and improve reliability.
• You operate as a global platform owner, designing service offerings with defined SLAs and customer feedback mechanisms, and you are quick to adopt innovative technology.
• You have a strong management operating system, can structure demand into actionable service roadmaps, and are comfortable delivering results using Agile methodologies.
• You can operate in a matrixed environment and manage a global team with remote staff across AMER, EMEA, and APAC, communicating and collaborating effectively with a complex, global customer base.

What you’ll get:

• A front row seat to life changing CGM technology.
• Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

Travel Required: 15-25% travel to locations including San Diego, CA; Edinburgh, Scotland; Manila, Philippines.

Experience and Education Requirements:

Typically requires a Bachelor’s degree with 15+ years of industry experience 9+ years of successful management experience in relevant industry

Remote Workplace:

Your location will be a home office; you are not required to live within commuting distance of your assigned Dexcom site (typically 75 miles/120km). If you reside within commuting distance of a Dexcom site (typically 75 miles/120km) a hybrid working environment may be available. Ask about our Flex workplace option.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom’s AAP may be viewed upon request by contacting Talent Acquisition at [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at [e-mail]. Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided: https://health1.meritain.com/app/public/#/one/insurerCode=MERITAIN_I&brandCode=MERITAINOVER/machine-readable-transparency-in-coverage?reportingEntityType=TPA_19874&lock=true To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications. AI in Hiring Notice: We may use AI supported tools to help make our hiring process more efficient, consistent, and accessible for candidates around the world. All hiring decisions are made by people. All hiring decisions are made by people. Salary: $190,100.00 - $316,800.00 #DexcomUS Since 1999, Dexcom has simplified and revolutionized diabetes management, positively impacting millions worldwide. At Dexcom, we're more than just a medical device company; we're a collective of visionary thinkers, trailblazers, and problem solvers. Our mission transcends the ordinary. We aim to revolutionize healthcare, one groundbreaking technology at a time.