Director Information Services - IM Regional Ops

CHRISTUS Health; Longview (TX); On-site; USD 150,000 - 190,000; Full time

Job summary

CHRISTUS Health in Texas seeks a Director of Information Services to lead multi-site IT initiatives, optimize healthcare delivery systems, and drive strategic technology investments. You will manage complex programs, mentor teams, and partner with business units to align IT with patient care goals.

The role requires strong communication, budgeting, and problem-solving skills, with travel and after-hours readiness as needed to support critical deployments and improvements.

Qualifications

• Bachelor’s degree in CS, MIS, business, or related field.
• ITIL knowledge with certification preferred.
• Budgeting, forecasting, and managing multi-million-dollar budgets.
• Strong knowledge of major healthcare information systems.

Responsibilities

• Monitor, manage, and report operational updates to system leadership.
• Oversee analysis and evaluation of current systems and process optimization.
• Manage a full workload across multiple projects while leading a team.
• Engage with CHRISTUS business units to support strategies and objectives.
• Communicate with senior leadership to set expectations and establish service levels.
• Recruit, onboard, mentor, and develop direct reports.
• Supervise and motivate direct reports.
• Promote associate development through coaching and mentoring.
• Provide guidance on standards, policies, and procedures.
• Travel may be required; may work outside normal hours.
• Other related duties as assigned.

Skills

Leadership

Budgeting

Project management

ITIL knowledge

Epic experience

Communication skills

Education

Bachelor's degree in CS / MIS / related field

ITIL Certification (preferred)

Tools

Epic Systems

Job description

Summary:

The Director Information Services will assist with creating business strategies and proposing implementation methods for content within the designated programs. The Director will drive continual process improvement in the delivery of application services throughout CHRISTUS and apply strong knowledge of healthcare operations, proven communication, problem-solving, critical thinking, and management skills to guide design, development, and deployment of critical systems. The Director will maintain knowledge of current and emerging trends in healthcare technology, actively seeking information to stay abreast of best practices, application solutions, and services, striving to incorporate innovation in a practical, cost-effective manner.

Responsibilities:

• Monitors, manages, and reports operational updates to the System Director to support efficient and effective planning for resource utilization and prioritization of the body of work for which IS is accountable and responsible.
• Provide oversight in the analysis and evaluation of current systems and procedures as well as the development of system design and workflow modifications for optimization of processes.
• Successfully manages a full workload across multiple projects, while leading a team.
• Proactively engages with CHRISTUS business units, at all appropriate levels, to support the development and accomplishment of CHRISTUS strategies and objectives.
• Communicates with senior leadership and management setting direction to establish clear expectations regarding designated programs. Establishes end-user support service levels, working with Business Leadership and IS, reporting metrics on a regular basis, driving technology improvements through the eyes of the end users and management team.
• Recruit, onboard, train, mentor, and develop direct reports to deliver high quality services.
• Supervise and motivate assigned direct reports.
• Promotes the development of associates using counseling, teaching, and role modeling techniques.
• Provides associate advice with interpreting and/or executing departmental and organizational standards, policies, and procedures to facilitate the goals and objectives of the organization.
• May be required to travel to perform duties.
• May be required to work outside of normal working hours.
• May be required to work long hours during critical problems or implementations.
• Other related duties as assigned.

Requirements:

Education/Skills

• Bachelor’s degree in Computer Science, Management Information Systems, Business, or related field, OR equivalent work experience required.
• Education and experience in relevant Information Technology Infrastructure Library (ITIL) support and delivery processes. ITIL Certification preferred.
• Financial skills related to budgeting, forecasting, and managing multi-million-dollar departmental budgets.
• Strong knowledge of major healthcare information systems(s).

Experience

• 5+ years of experience in an Information Technology leadership role.
• 3 or more years of experience in implementation and optimization in a complex, multi-site environment. Experience with Epic and associated products strongly preferred.
• Experience in relevant ITIL support and delivery processes.
• Experience in providing and managing customer support in a highly matrixed organization.
• Ability to work on multiple and complex projects.
• Ability to consistently demonstrate a positive communication style, strong critical thinking skills, and a creative and collaborative approach to problem solving required.
• Adaptable and flexible style, ability to work in a dynamic environment.
• Excellent written and oral communication skills, including presentation skills.
• Excellent resource management, including resource projection and budgeting skills. Ability to work in a collaborative way across a diverse, geographically and culturally diverse organization.

Work Schedule:

5 Days - 8 Hours

Work Type:

Full Time