Director, Industry Advisor (Manufacturing)

salesforce.com, inc.; Arizona; On-site; USD 150,000 - 200,000; Full time

Job summary

A leading technology company is seeking a dynamic Director, Industry Advisor for Manufacturing. This role involves collaborating with customers and cross-functional teams, leveraging industry expertise to drive business growth. The ideal candidate has solid experience in manufacturing and is skilled in communication and leadership. Join a mission-driven team committed to inspiring the future of business.

Qualifications

• Experience in customer experience, commercial excellence, channel management, and artificial intelligence.
• Managerial experience with geographically dispersed teams.
• Ability to create thought leadership content.

Responsibilities

• Leverage industry experience for a non-sales perspective.
• Partner with leaders to align priorities.
• Engage customers through meetings and events.
• Provide customized points of view for sales teams.

Skills

Industry expertise

Strong communication skills

Managerial experience

Analytical skills

Job description

Director, Industry Advisor (Manufacturing)

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

The Industry Advisor team is a growing part of the Industrial, Consumer, and Energy team. Our primary role is to accelerate Salesforce growth by establishing industry credibility, best practice and thought leadership in the industries we serve.

Role Description

We are seeking a dynamic leader to join our Advisory team as the Industry Advisor Director for Manufacturing. In this role, you will collaborate with customers and a number of cross-functional groups within Salesforce. Your responsibilities will include developing a strong point of view, supporting strategy for manufacturing, staying abreast of industry trends, and identifying the best opportunities for Salesforce growth in the industry.

The ideal candidate will have experience across multiple roles within manufacturing. Specifically experience in customer experience, commercial excellence, channel management, service, field service, aftermarket programs, assets and artificial intelligence would be desired.

Core Responsibilities:

• Industry Expertise - Leverage our deep industry experience to bring a non-sales perspective on areas of the industry.
• Stakeholder Alignment - Partner with AMER OU leaders and their business partners to ensure we are aligned to their priorities and strategies.
• Customer and Exec Engagements - Engage customers in both a 1:1 and 1:many fashion across customer meetings, executive briefings, roundtables and events.
• Account Strategy - Trusted advisor and partner to the sales teams in creating relevant, customized points and view and engagements for key accounts.

Success Criteria:

• Help Salesforce exceed the AMER industry ACV target for the fiscal year.
• Successfully grow industry awareness and ensure the business was a positive 2-year+ growth trend.
• Ensure customer success and a positive NNAOV.

Minimum Requirements:

• Industry expertise working in, owning a P&L for, or consulting and implementing technology for the manufacturing industry.
• Managerial experience with geographically dispersed teams with a variety of experience levels and competencies.
• Ability to create thought leadership content and presentation material on your own.
• Strong communication and writing skills and ability to work across business lines.

Preferred Requirements:

• Excellent interpersonal and communications skills.
• Proven success in a matrixed environment.
• Experience and demonstrated success across multiple roles within the industry.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.