Director, Incident Command & Operational Resilience

LA Times Studios LLC

El Segundo (CA)

On-site

USD 170,000 - 190,000

Full time

3 days ago
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Job summary

LA Times Studios LLC in California seeks a Director of Incident Management to lead the organization’s incident response across IT, security, infrastructure, applications, and critical business systems. You will drive urgency, discipline, and clear communications to minimize disruption and restore services quickly and safely.

The ideal candidate brings deep incident coordination experience, strong cross-functional leadership, and a track record of post-incident learning, with accountable,

Qualifications

  • Bachelor's degree in IT, CS, cybersecurity, or business administration with 7+ years in IT operations or security.
  • 3+ years of leadership in incident response or service restoration.
  • Strong knowledge of ITIL and incident management.
  • Experience coordinating multiple technical teams under high-pressure incidents.
  • Excellent executive communication and written skills.

Responsibilities

  • Lead enterprise incident management for IT service disruptions, security incidents, outages.
  • Own the incident lifecycle from triage to post-incident review.
  • Define severity definitions, escalation paths, and communication standards.
  • Coordinate with IT, cybersecurity, infrastructure, apps, and business leaders during incidents.
  • Provide executive-level updates and ownership during critical events.

Skills

Incident management
IT operations
Leadership in crises
Executive communication
Cross-functional collaboration

Education

Bachelor's in IT
Bachelor's in CS
Bachelor's in Cybersecurity
Bachelor's in Business Admin

Tools

ITIL
Ticketing tools
Monitoring tools
Security incident tools

Job description

LA Times Studios LLC in California seeks a Director of Incident Management to lead the organization’s incident response across IT, security, infrastructure, applications, and critical business systems. You will drive urgency, discipline, and clear communications to minimize disruption and restore services quickly and safely.

The ideal candidate brings deep incident coordination experience, strong cross-functional leadership, and a track record of post-incident learning, with accountable,

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