Director - Implementation Support & Change Management

UNC REX Healthcare; Morrisville (NC); Hybrid; USD 150,000 - 200,000; Full time

Benefits offered by this job

Hybrid work options

Job summary

UNC Health is seeking a Director of Implementation Support and Change Management to lead ambulatory quality initiatives across the UNC Health Alliance. You will partner with system leaders to define strategy, drive Lean Six Sigma deployment, and accelerate value-based care projects.

The role emphasizes executive communication, cross-functional coaching, and scalable program design to improve cost, quality, and patient engagement. Hybrid work and strategic collaboration are core aspects.

Qualifications

• Bachelor's degree in a healthcare or related field required; Master's preferred.
• Experience leading large, complex healthcare quality initiatives.
• Proven ability to drive change in ambulatory health systems.

Responsibilities

• Provide leadership for Implementation Support and Change Management across UNC Health Alliance.
• Develop and monitor strategic quality objectives and metrics.
• Lead innovation and strategy to meet evolving contractual demands.

Skills

Leadership

Change management

Healthcare analytics

Strategic planning

Communication

Collaboration

Education

Bachelor's degree in healthcare/related field

Master's degree preferred

Tools

Lean Six Sigma

PowerPoint

Quality improvement tools

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well‑being of the communities we serve across North Carolina.

Summary:

This director will report to the VP of UNCHA Practice Quality and Innovation, CMO for ambulatory quality and value care. The director will serve as the senior leader for Implementation Support and Change Management across UNC Health’s primary care and prioritized specialties with system‑wide accountability for strategic planning, innovation, and transformation initiatives across ambulatory operations.

This director role is responsible for shaping and driving the organization’s vision to improve cost, quality, safety, utilization, and contract data with ambulatory clinical and operational leaders, health system and hospital executives (UNC HCS owned and managed), and Clinician Partners in our Clinically Integrated Network, which includes an estimated 1,000 clinical locations, 2,500 Independent Providers, and almost 5,000 employed/managed Clinicians. This person will be responsible for the strategic dissemination of the aforementioned information and for developing interventions to improve value (cost and quality). The person leads the establishment and management of partnerships with system operational leaders in both primary and subspecialty care to prioritize the deployment and uptake of electronic medical record functionality and evidence‑based best practices to increase patient involvement in care, including new and emerging Virtual Care technologies. This director will also drive innovation, helping to set strategy and operations to meet new or at‑risk contractual demands.

Roles and Key Partnerships across the Health Alliance and Healthcare System:

Anchored to our strategic goals and True North Framework, this director is expected to work closely with leaders at all levels of the system, including, but not limited to: Physician Champions, CEOs, CMOs, COOs, CFOs, CNOs, Virtual Care Center, Wellbeing Physician Leadership, Pharmacy, Operational Leaders, Information Services Division, Enterprise Analytics and Data Sciences, Health Information Management, Human Resources, Legal, Revenue Cycle, Shared Services, Operational Efficiency, Learning & Organizational Development, Governmental agencies, State Regulating Bodies, Community Affiliates (such as Department of Health and Human Services), the Clinically Integrated Network, and other significant business partners. This director demonstrates the ability to adapt rapidly, dynamically, and collaboratively to drive exponential gains in business results while building an empowered organizational culture through transformative programs that improve clinical quality and patient engagement/experience. These programs will reduce unwarranted variation in care delivery while improving patient satisfaction, promoting high‑quality care, and reducing costs of care appropriately. Adept at scale/spread of evidence‑based best practices with system partners through use of data analytics, technology, complex professional services and Lean Six Sigma methodologies.

The Director is expected to represent the health system externally, influence policy and operational decisions, and serve as a key advisor to other senior leaders.

Responsibilities

Leadership

Provides leadership for Implementation Support and Change Management across the UNC Health Alliance Clinically Integrated Network for primary care, prioritized specialties and contractual needs. Develops, evaluates, monitors and communicates long and short term strategic quality improvement objectives and metrics for clinical quality and patient engagement/experience, ensuring consistency and alignment with overall strategic goals and objectives. Assists senior and executive management in defining, measuring, and planning new clinical implementation services and coaching support models that reduce costs and generate revenue by meeting contract measures across UNC Health and our Health Alliance Clinically Integrated Network.

Leads ambulatory organizational goal strategic planning across the system and produces monthly strategic improvement plans for entities, system and Triangle regions. Identifies trends for high‑impact interventions to close strategic care gaps, and subsequently aligns resources to close those gaps with custom‑tailored interventions supported by Lean Six Sigma methodologies and the scientific method. Leads strategy frameworks for teams of clinical and non‑clinical professional coaches to drive required quality improvements, such as A3 project plans, express work outs, Purple belts, and Hoshin strategic planning to ensure strategic alignment and goal attainment for contract metrics and system ambulatory org goal targets.

Drives innovation with new strategic initiatives that help us meet quality goals and rapidly changing contractual landscapes.

Leading Change

Initiates and manages the change process, taking steps to remove barriers or accelerate its pace and drive concurrent projects tied to strategy. Communicates a compelling vision and need for change that generates excitement, enthusiasm, and commitment to the process. Demonstrates deep knowledge of key levers and root causes to effectively drive change.

Provides change management leadership to promote ownership of goals and encourage active participation in decisions that impact the organization and drive culture change. Actively participates in leadership at the UNC Health Alliance level, across the System in key quality governances inside the system and with the independent network regarding clinical quality, patient engagement/experience, population health and social determanints of health support, and strategic quality improvement deployment plans. Clearly communicates the direction, required performance, and challenges of change to all involved parties. Identifies and enlists the support of key individuals and groups to move the change forward. Obtains and provides resources to implement change initiatives. Serves as a role model by demonstrating commitment to innovation and continuous improvement in organizational performance and Lean Six Sigma methodologies.

Leading People

Leads people toward meeting the organization's vision, mission, and goals. Provides an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Treats sensitive or confidential information appropriately. Works to improve and reinforce performance of others. Delegates assignments, clarifies expectations and holds others accountable for achieving results related to their area of responsibility. Encourages workforce engagement by building a commitment to excellence. Works collaboratively toward solutions that accomplish organizational objectives.

Works collaboratively with team and multiple departments and facilities across the continuum of healthcare services to develop effective data analytics, care management processes, cost avoidance measures and mutually beneficial relationships that enhance evidence based health care delivery and quality outcomes. Develops clinical and non‑clinical teams and fosters effective collaboration between departments and other affiliated services to ensure integrated approach to providing services. Provides leadership for best practice scale/spread and self‑service quality improvement resource hub for the system and independent partners.

Results Driven

Exceeds departmental and organizational goals and customer expectations. Makes decisions that produce high‑quality results by applying knowledge, analyzing problems, and calculating risks. Delivers high‑quality services and is committed to continuous improvement. Understands the overall financial performance and impacts of the organization and impacts of the contract measures for the Health Care system. Plans, organizes, and directs overall programs and activities for ambulatory quality and Health Alliance Clinically Integrated Network improvement efforts. Directs the integration and flow of services within departments and throughout the system. This includes the development of strategic plans, goals and metrics to achieve fiscal, quality, safety, professional practice and patient engagement/experience vision.

Fiscal Planning

Directs and oversees the development of team budgets and adjusts accordingly to support fiscal success.

Other Information

• Education Requirements: Bachelor’s degree, Masters degree in health related field is preferred but not required
• Licensure/Certification Requirements: Certifications in Lean Six Sigma preferred or other QI certification required
• Professional Experience Requirements: Requires 7 years of experience in Quality Improvement in healthcare with a minimum of 3 years of management experience.
• Knowledge/Skills/and Abilities Requirements: Proven experience successfully leading large and complex healthcare initiatives, services and programs
• Knowledge/Skills/and Abilities Requirements: Deep knowledge of healthcare quality improvement and performance improvement methodologies
• Knowledge/Skills/and Abilities Requirements: Proficiency in healthcare data analytics and quality metrics
• Knowledge/Skills/and Abilities Requirements: High degree of management skills, including, but not limited to leadership, collaboration skills, negotiation skills, motivational skills, and conflict resolution aptitude
• Knowledge/Skills/and Abilities Requirements: Track record and success defining organizational strategies including the development of highly professional PowerPoint presentations and creation of high-traffic website resources
• Knowledge/Skills/and Abilities Requirements: Ability to work in ambiguous settings, to independently structure analysis and to drive to recommendations
• Knowledge/Skills/and Abilities Requirements: Experience leading teams that initiate, innovate and sustain success in programs and projects, define project plans, deeply understand root causes, and lead inter/intra/cross-system departmental project teams of highly skilled professionals and clinicians
• Knowledge/Skills/and Abilities Requirements: Strength in people skills (leadership, collaboration, negotiation, and influence)

Job Details

• Legal Employer: NCHEALTH
• Entity: Health Alliance
• Organization Unit: Implementation Support and Change Management
• Work Type: Full Time
• Standard Hours Per Week: 40.00
• Salary Range: Pay offers are determined by experience and internal equity
• Work Assignment Type: Hybrid
• Work Schedule: Day Job
• Location of Job: US:NC:Morrisville
• Exempt From Overtime: Exempt: Yes

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.