Director II Customer Care

Elevance Health; Plano (TX); Hybrid; USD 160,000 - 175,000; Full time

Job summary

Elevance Health is seeking a Director II Customer Care to lead planning and development within a centralized customer service unit. This position requires strong managerial skills, oversight across multiple functions, and the ability to communicate effectively with external contacts. This role is essential for improving customer service and operational efficiency while adhering to a hybrid work model that promotes collaboration and productivity.

Benefits

Paid holidays

Paid Time Off

401(k) with match

Stock purchase plan

Health insurance

Qualifications

• Requires BA/BS and a minimum of 9 years of professional/leadership experience.
• Strong communication, problem-solving, analytical, and facilitation skills expected.

Responsibilities

• Oversee multiple functions within claims, customer service, enrollment and billing.
• Provide guidance on complex issues and manage staffing responsibilities.
• Accountable for significant budgets and manage special projects.

Skills

Interpersonal communication

Problem-solving

Analytical skills

Facilitation skills

Education

BA/BS Degree

MA/MBA (preferred)

Job description

Join to apply for the Director II Customer Care role at Elevance Health

Join to apply for the Director II Customer Care role at Elevance Health

Location: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered

The Director II Customer Care is responsible for planning and development of key processes within a centralized customer service unit to achieve excellent customer service. Staff is typically located in multiple sites and/or states and utilizes multiple systems. May include oversight of multiple functions within claims, customer service, enrollment and billing, document management, mail services, appeals, etc.

How Will You Make An Impact

• Provides guidance on the most complex issues.
• Has full managerial/staffing responsibility.
• Handles significant and regular external contact with customers or agencies.
• Has significant budget accountability and manages special projects.
• Hires, trains, coaches, counsels and evaluates performance of direct reports.
  
  

Minimum Requirements

• Requires BA/BS and a minimum of 9 years of professional/leadership experience; or any equivalent combination of education and experience which would provide an equivalent background.
  
  

Preferred Skills, Capabilities And Experiences

• MA/MBA preferred.
  
  

For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [e-mail] for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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