Director, Human Resources Operations

Covenant Health; Knoxville (TN); On-site; USD 120,000 - 180,000; Full time

Job summary

Covenant Health in Knoxville, TN seeks a Director of HR Shared Services to provide strategic leadership and operational oversight for centralized HR service delivery across the organization.

This role designs, implements and optimizes shared services models, drives SLAs and KPIs, leads Lean-driven improvements, ensures compliance with employment laws, and partners with HR leadership to enhance the employee experience.

Qualifications

• Bachelor's degree in HR, business, or related field.
• 7-10 years HR experience with leadership responsibilities.
• Experience in HR operations or shared services environments.
• Knowledge of HR systems and compliance requirements.

Responsibilities

• Design, implement and Lead HR Shared Services functions including HR operations, employee transactions, and service center activities.
• Design and implement scalable shared services strategies.
• Establish and monitor SLAs, KPIs, and performance metrics.
• Drive process improvements using Lean or similar methodologies.
• Ensure compliance with employment laws and healthcare regulations.
• Collaborate with HR leadership and business partners.
• Oversee HR systems to ensure data integrity and usability.
• Lead change management initiatives.
• Manage vendors and service providers.
• Develop and manage departmental budget.
• Coach and develop HR team members.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Skills

HR leadership

Process improvement

Change management

Vendor management

Data integrity

Education

Bachelor's degree in Human Resources, Business or related field

Tools

HRIS systems

Job description

Covenant Health is the region's top-performing healthcare network with 10 hospitals, outpatient and specialty services, and Covenant Medical Group, our area's fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area's largest employer. Our more than 11,000 employees, volunteers, and 1,500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year. Covenant Health is the only healthcare system in East Tennessee to be named a Forbes "Best Employer" seven times.

Position Summary:

The Director of HR Shared Services (HR Operations) provides strategic leadership and operational oversight for centralized HR service delivery. This role is responsible for designing, implementing, and optimizing shared services models that support efficient, consistent, and high-quality HR operations across the organization. The Director partners closely with HR leadership and business leaders to ensure alignment with organizational goals and to enhance the employee experience.

Responsibilities

• Design, implement and Lead HR Shared Services functions including HR operations, employee transactions, and service center activities.
• Design and implement scalable shared services strategies.
• Establish and monitor SLAs, KPIs, and performance metrics.
• Drive process improvements using Lean or similar methodologies.
• Ensure compliance with employment laws and healthcare regulations.
• Collaborate with HR leadership and business partners.
• Oversee HR systems to ensure data integrity and usability.
• Lead change management initiatives.
• Manage vendors and service providers.
• Develop and manage departmental budget.
• Coach and develop HR team members.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Qualifications

Bachelor's degree required in Human Resources, Business, or a related field

7-10 years of HR experience with leadership responsibilities. Experience in HR operations or shared services environments. Knowledge of HR systems and compliance requirements.