Director Hub Operations

OnTrac; Northern (KY); Hybrid; USD 180,000 - 270,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement savings plan with公司

Paid time off and holidays

Job summary

OnTrac is seeking a Director, HUB Operations to oversee a 24/7 hub, drive safety, staffing, and performance while aligning with company goals. This role requires on-site leadership during late hours and peak seasons.

You will manage budget and P&L, partner with cross-functional teams, and ensure SOPs, quality standards, and security are upheld across the facility.

Qualifications

• 7–10 years of managerial experience in logistics or a similar industry.
• Extensive knowledge of HUB terminology and operating concepts.
• Strong critical thinking skills to determine solutions to daily operational issues in a HUB environment.

Responsibilities

• Lead people operations: Manage hiring, terminations, coaching, development, performance management/discipline, staffing levels, engagement, and recognition for all facility employees.
• Execute business plans: Partner with operations leadership to create and execute facility plans and strategies aligned to operational goals.
• Own financial performance: Manage the facility budget and P&L performance, identifying cost-saving opportunities and actions to improve results when needed.
• Drive cross-functional execution: Partner with support departments to meet operational needs and remove barriers to performance.
• Improve key metrics: Identify performance gaps, build action plans, and execute against targets to improve results across the operation.
• Plan for disruption and continuity: Anticipate scenarios that could impede success and establish practical contingency plans.
• Oversee line haul coordination: Maintain strong partnership with the Line Haul team to support timely and effective HUB execution.
• Lead safety and security programs: Oversee the safety program and accountability (dock safety, lockout/tagout, conveyor safety) and implement the facility security program.
• Ensure standards and readiness: Ensure managers follow SOPs, company policies, quality standards, and safety guidelines; maintain required materials and supplies to operate safely and efficiently.
• Stay connected to the floor: Walk the warehouse regularly to review sort efficiency and safety practices, assist as appropriate, and maintain visible, consistent on-site leadership.

Job description

OnTrac is hiring a Director, Hub Operations!

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

Location: Bethel, PA

Compensation: The expected starting base pay range for this position is $180,000. - $225,000. with full potential base salary range over a successful candidate’s tenure in the position of $180,000. - $270,000. Actual compensation will be determined based on experience, skills, internal equity, and other job-related factors.

This position may also be eligible for bonus, commission, or other incentive compensation in accordance with the terms of the applicable plan of up to a 30% Bonus Target.

Shift: Monday - Friday, 8:00am - 6:00pm (Hours subject to change based on the needs of the business)

Employment Logistics:

The Director, HUB Operations is responsible for the financial and operational performance of a 24/7 HUB facility and reports to the VP of Operations. The HUB Director leads day-to-day execution, staffing, and performance management while overseeing safety, security, SOP adherence, and overall operating standards. Most activity occurs between afternoon and midnight hours, so this role requires a consistent on-site presence during late evening and overnight periods. During peak season (November through late December), the HUB runs significantly higher volumes with continuous 24/7 coverage for a 5–6 week period, and the Director is expected to provide strong on-site leadership to support execution and employee needs.

Unpacking the Benefits:

Employees are eligible for a comprehensive benefits package which may include:

• Medical, dental, and vision insurance
• Life and short- and long-term disability coverage
• 401(k) retirement savings plan with company match
• Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours
• Two (2) floating holidays per year
• Paid sick leave*
• Six (6) paid company holidays
• Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave
• Additional wellness and employee assistance programs

Benefits eligibility and offerings are subject to the terms and conditions of the applicable plans and company policies.

The Must-Haves:

• 7–10 years of managerial experience in logistics or a similar industry
• Extensive knowledge of HUB terminology and operating concepts (e.g., PPH, CCP, process rate, methods)
• Strong critical thinking skills to determine solutions to daily operational issues in a HUB environment

Your Mission in Motion:

A summary of key responsibilities for the role is outlined below. Additional duties may be assigned as needed to support business objectives.

• Lead people operations: Manage hiring, terminations, coaching, development, performance management/discipline, staffing levels, engagement, and recognition for all facility employees.
• Execute business plans: Partner with operations leadership to create and execute facility plans and strategies aligned to operational goals.
• Own financial performance: Manage the facility budget and P&L performance, identifying cost-saving opportunities and actions to improve results when needed.
• Drive cross-functional execution: Partner with support departments to meet operational needs and remove barriers to performance.
• Improve key metrics: Identify performance gaps, build action plans, and execute against targets to improve results across the operation.
• Plan for disruption and continuity: Anticipate scenarios that could impede success and establish practical contingency plans.
• Oversee line haul coordination: Maintain strong partnership with the Line Haul team to support timely and effective HUB execution.
• Lead safety and security programs: Oversee the safety program and accountability (dock safety, lockout/tagout, conveyor safety) and implement the facility security program.
• Ensure standards and readiness: Ensure managers follow SOPs, company policies, quality standards, and safety guidelines; maintain required materials and supplies to operate safely and efficiently.
• Stay connected to the floor: Walk the warehouse regularly to review sort efficiency and safety practices, assist as appropriate, and maintain visible, consistent on-site leadership.

Paving your way to your success:

• You align facility priorities to business strategy, using sound business judgment to set focus and make decisions that improve results.
• You lead change effectively, guiding teams through shifts in volume, priorities, and processes while maintaining steady execution.
• You engage and inspire others by addressing morale issues early, listening actively, and helping teams solve problems and implement improvements.
• You communicate clearly and consistently, keeping teams informed and using the right data to drive understanding and action.
• You develop yourself and others, as well as holding teams accountable, building strong relationships with internal partners and maintaining confidence to speak up when adjustments are needed.

Posting Timeline:

This job posting is anticipated to remain open for at least 15 days from the date of posting

Disclosures:

*Washington state employees are eligible for up to 56 hours of paid sick leave annually.

The salary range above represents the national range for this position. The salary range may be inclusive of several career levels at OnTrac, and the actual base salary offered may vary depending on several factors including, but not limited to: Geographic location, candidate experience and qualifications, job-related skills and competencies, market alignment, and financial considerations.

Compensation decisions are made based on the specific circumstances of each hire to ensure fair and competitive pay.

OnTrac is proud to be an Equal Opportunity Employer