Director, HR Business Partner (Patient Services) - North Region

Quest Diagnostics; Montclair, Marlborough (NJ, MA); Hybrid; USD 150,000 - 200,000; Full time

Job summary

An established industry player is seeking a dynamic Director, HR Business Partner for Patient Services to drive human resource initiatives that align with business objectives. This strategic role will focus on attracting, retaining, and developing top talent while fostering a culture of excellence and collaboration. The ideal candidate will work closely with senior leaders to build organizational capabilities and influence decisions through workforce analytics. With a strong emphasis on coaching and change management, this position offers the opportunity to make a significant impact within the organization. Join a forward-thinking company committed to innovation and employee engagement.

Qualifications

• 15+ years of HR experience with a proven HRBP track record.
• Strong leadership and strategic influencing skills required.

Responsibilities

• Drive people strategies to enhance organizational performance.
• Consult with leaders to develop and execute business strategies.

Skills

Leadership

Strategic influencing

Change management

Coaching

Talent strategy and development

Business acumen

Critical thinking

Active listening

Education

BA/BS in HR or related field

Master’s degree (MBA, MA in Organizational Development)

Tools

MS Office

Job description

Overview

The Director, HR Business Partner for Patient Services will serve as a strategic partner to the Senior Director, Patient Services - North Region, driving human resource initiatives that align with business objectives and enhance organizational performance. This role focuses on developing and executing people strategies to attract, retain and develop top talent while fostering a culture of excellence, innovation, and collaboration within Patient Services. The Director will liaise with HR Centers of Excellence and the HR Service Center to ensure optimal HR collaboration and service levels to clients.

This position will be based in Marlborough, MA (Hybrid).

Responsibilities

• Serves as an active member of the Patient Services leadership team and can influence and challenge others at this level.
• Owns the People Strategy for assigned business to include organizational re-design, strategic workforce planning, total rewards solutions, succession planning and talent management, organizational development and employee engagement.
• Consults with senior leaders to develop and execute business strategy to build organizational capabilities, behaviors, structures and processes.
• Leverages insights from workforce analytics and employee feedback channels to influence decisions.
• Designs people solutions and initiatives.
• Coaches, counsels, and advises leaders.
• Optimizes transformational change efforts by providing consulting support, guidance and a framework for leading and managing change.
• Identifies and adapts to changes in external and internal dynamics.
• Enables communication frameworks to drive better engagement.
• Builds change management capabilities of leaders.
• Enables development and career planning for key talent.
• Drives employee engagement outcomes based on insights.
• Acts as an employee advocate.
• Conducts sensitive investigations and reeducation where necessary.
• Mitigates labor risk.
• Enables diversity and inclusion.
• Drives recognition and appreciation.
• Represents company policies with integrity.
• Partners with and influences HR Centers of Excellence and HR Service Center to ensure the business is receiving optimal service and value-added programs that are aligned with business strategy.

Qualifications

• A BA/BS in HR or related field is required; A Master’s degree strongly preferred (MBA, MA in Organizational Development, HR or related field).
• SPHR certification preferred.
• Proficiency in MS Office products.
• Highly effective leadership and strategic influencing skills.
• Ability to work effectively at multiple levels of the organization from front line to senior management.
• At least 15 years Human Resources and relevant experience, including a demonstrated track record of success in an HRBP capacity.
• Ability to travel up to 25% within the North Region.

Required Core/HR Competencies

• Business acumen.
• Strategic thinking.
• Organizational savvy.
• Critical thinking and predictive insights.
• Drive for results.
• Action oriented.
• Active listening.
• Change management.
• Coaching.
• Talent strategy and development.
• Organizational assessment and design.
• Positive employee relations.
• Performance management.
• Total rewards.

EEO

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets.