Director, HR Business Partner - Card

Capital One; Richmond (VA); On-site; USD 187,000 - 214,000; Full time

Job summary

Capital One is seeking a Director, HRBP to shape the people strategy across the enterprise. You will partner with senior leaders, deliver executive coaching, and drive organizational transformation in a fast-paced, growth-focused environment.

Lead talent strategy, workforce planning, data-driven insights, and core HR processes across client areas, while building strong HR partnerships and guiding teams toward inclusive, high-performance outcomes.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 7 years of client-facing experience or consulting experience or a combination.
• At least 7 years of experience in Human Resources.

Responsibilities

• Act as trusted strategic advisor to senior executives and translate business strategies into talent actions.
• Provide executive coaching on leadership effectiveness, team dynamics, and organizational design.
• Lead enterprise-wide HR initiatives with analytics, recruiting, compensation, associate relations, and L&D.
• Define and execute a comprehensive talent strategy and workforce planning including succession.
• Measure HR effectiveness using data and risk management to inform decisions.
• Deliver core HR processes across client areas and coach teams for adoption.

Skills

Executive coaching

Strategic advisory

Stakeholder management

Organizational design

Leadership development

Change management

People analytics

HR project management

Education

Bachelor’s degree

MBA or Master’s degree

HR certifications (PHR/SPHR/SHRM-CP/SHRM-SCP)

Job description

At Capital One, we think big and do bigger things. We were the first company to develop and offer mass customization and personalization of credit card, auto loans and other financial services products, and we have been innovating relentlessly ever since.

We are a passionate and entrepreneurial team that embraces bold ideas, fosters collaboration, and delivers world-class products and services impacting over 65 million customer accounts.

Still founder-led by Chairman and CEO Richard Fairbank, we dare to dream, disrupt and deliver a better way for our customers, the financial industry and for each other.

The Role:

Here at Capital One, you have the opportunity to work in an environment in which the business truly values the strategic HR partnership. We are looking for a Director, HRBP to deliver on people initiatives and human capital strategy both for specific business segments and across the enterprise. The ideal candidate brings a strong consulting background and will exhibit exceptional relationship building, influencing, communication, and problem-solving skills. If you have a passion for shaping the overall people strategy for the business, driving organizational transformation, and want to be part of a winning, values-oriented team, then look no further!

Key Responsibilities:

Strategic Advisory & Executive Coaching

• Act as a trusted strategic advisor to senior executives, leveraging your consulting expertise to translate complex business strategies into actionable talent and organizational strategies.
• Provide executive coaching and advice on key areas such as leadership effectiveness, team dynamics, organizational design, and enterprise strategy.
• Influence the prioritization of work and initiatives that will drive the highest value and ROI for your client groups.

Talent Strategy & Workforce Planning

• Develop innovative and creative solutions with a willingness to push boundaries and challenge the status quo for transformative work.
• Lead and participate in enterprise-wide HR project work, partnering with peers across the organization (people analytics, recruiting, compensation, associate relations, L&D) to create and deploy systemic solutions to complex HR challenges.
• Define and lead a comprehensive talent strategy that embeds and reinforces a culture where associates are seen, heard, valued, and have an equitable opportunity to succeed.
• Drive strategic workforce planning, including succession planning, skills gap assessments, and future-state organizational modeling.
• Partner with the business to design recruiting and retention strategies, conducting talent competition marketplace assessments to effectively compete for top-tier talent.

Data-Driven Insights & Risk Management

• Measure the effectiveness of HR strategy and programs. Leverage data and people analytics to craft compelling insights that focus intentional action and drive business outcomes.
• Assess Human Capital risks for the business and develop robust remediation strategies.

Organizational Effectiveness

• Develop innovative and creative solutions with a willingness to push boundaries and challenge the status quo for transformative work.
• Lead and participate in enterprise-wide HR project work, partnering with peers across the organization (people analytics, recruiting, compensation, associate relations, L&D) to create and deploy systemic solutions to complex HR challenges.
• Manage the delivery and adoption of core HR processes (Performance Management, Leadership Development, and Change Management) across client areas.

Team Leadership

• Be an inspiring leader to your HR team and partners, providing focus through vision and prioritization, and elevating your team through ongoing coaching and development.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification
• At least 7 years of client facing experience OR at least 7 years of consulting experience OR a combination
• At least 7 years of experience in Human Resources

Preferred Qualifications:

• Bachelor’s Degree or Military Experience
• MBA or Master’s degree
• Professional Human Resources Certification or Senior Professional Human Resources certification or coaching certification
• 9+ years of client facing experience or 9+ years of consulting experience or a combination
• 9+ years of experience in in Human Resources or Human Capital Consulting
• Experience managing complex organizational change, organizational design, and talent strategies.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $206,000 - $235,100 for Director, HR Business Partner

Richmond, VA: $187,300 - $213,700 for Director, HR Business Partner

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).