Housekeeping Supervisor

Great Wolf Lodge; LaGrange (GA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Grow career

Great perks

Learn while you earn

Well-being program

Diversity & inclusion

Job summary

Great Wolf Lodge in LaGrange, GA, is seeking a Housekeeping Supervisor to lead daily housekeeping operations, mentor staff, and ensure high cleanliness standards and timely turnover of rooms.

The role requires at least 1 year in a supervisory position in Rooms Division, strong communication, and proficiency with Microsoft Office; bilingual English/Spanish is a plus; pay is $19.00 per hour.

Qualifications

• High School diploma or equivalent experience.
• Minimum 1 year experience in a Rooms Division supervisor or similar supervisor position.
• Prior hospitality or housekeeping experience or equivalent formal education.
• Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook; Experience with HotSos or similar system.
• Demonstrated interpersonal and verbal communication skills.
• Ability to work flexible schedule including nights, weekends, and/or Holidays as needed.

Responsibilities

• Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded.
• Ensures turnover of vacant and clean rooms in a timely manner; verifies stayovers and communicates issues to front office.
• Provides coaching, encouragement, and recognition to staff.
• Collaborates with Housekeeping leadership in performance management of the department and staff.
• Participates in scheduling of staff, labor management and forecasting.
• Develops and executes training programs for new hires and ongoing staff development.
• Creates daily assignments and projects to optimize lodge cleanliness and performance.
• Conducts daily stand up meetings with Room Attendants and House Attendants to prioritise the day.
• Addresses pack feedback with leadership and escalates as needed.
• Inspects guest rooms for cleanliness, damage, supplies, maintenance, and temperature control; reviews results with staff.
• Ensures storage rooms and carts are clean, organized, and inventoried; promotes safety standards.
• Supervises staff activities to ensure compliance with resort standards and attendance management.
• Assists with recruitment and selection for housekeeping team.
• Supports team engagement activities and communications of updates.
• Ensures proper communication of maintenance work orders and guest feedback to appropriate departments.
• Schedules deep cleans and carpet care based on bi-yearly schedule and guest feedback.

Skills

Interpersonal skills

Verbal communication

Customer service

Conflict resolution

Team building

Flexibility

Education

High School diploma or equivalent

Tools

Microsoft Office

Excel

Word

Outlook

HotSOS

Job description

150 Tom Hall Parkway, La Grange GA 30240, United States

Pay: $19.00

At Great Wolf, the Housekeeping Supervisor brings joy to families at Great Wolf Lodge by acting as a core driver of front line efficiency and effectiveness in the Housekeeping department. This leadership role is critical in the selection, training, staffing, and coaching of front line staff to ensure the safety, quality, and timeliness standards of the guest experience.

Join our Pack

• Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
• Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives
• Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
• Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
• Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave

Essential Duties & Responsibilities

• Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded.
• Ensures the turnover of all vacant and clean rooms in a timely manner; verifies stayovers, reports early check outs, and communicates issues and discrepancies with front office.
• Provides coaching, encouragement, and recognition to pack members when necessary.
• Understands and champions Great Wolf policies and procedures, and collaborates with Housekeeping leadership in performance management of the department and its Pack Members.
• Understands and participates in scheduling of staff, labor management and forecasting.
• Participates in the development and execution of training programs for new hires as well as ongoing training for Pack Members.
• Creates and schedules daily assignments, daily and weekly projects, and optimizes staff to ensure lodge cleanliness and performance.
• Conducts daily stand up meetings with Room Attendants and House Attendants in order to prioritize the day and facilitates feedback from Pack Members.
• Escalates pack feedback to leadership.
• Inspects guest rooms for cleanliness, damage, supply levels, maintenance issues, and temperature control, and reviews results with Room Attendants; coaches and drives accountability and performance improvement.
• Ensures linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and properly inventoried for the next day’s activities; ensures and promotes safety standards in these areas.
• Supervises activities of staff and area to ensure compliance with resort standards, including the management of time and attendance.
• Participates in recruitment process and selection of talent for the housekeeping department.
• Assists with regular state of the team meetings and helps plan engagement activities for pack members.
• Ensures the completion and proper communication/escalation of maintenance work orders and other concerns to the appropriate department.
• Schedules deep clean and carpet care based on bi-yearly schedule and guest comments.

Basic Qualifications & Skills

• High School diploma or equivalent experience
• Minimum of 1 year experience in a Rooms Division supervisor or similar supervisor position
• Prior hospitality or housekeeping experience or equivalent formal education
• Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook Experience with HotSos or similar system
• Demonstrated interpersonal and verbal communication skills
• Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills Ability to work flexible schedule including nights, weekends, and/or Holidays as needed

Desired Qualifications & Traits

• Bachelor's degree
• Previous housekeeping experience, preferably in large family resort or hotel
• Experience with Opera or similar system
• Bilingual, English and Spanish
• Time management skills in a fast-paced environment

Physical Requirements

• Ability to lift 30lbs
• Ability to stand/walk for long periods
• Ability to bend, stretch and twist
• Capable of tolerating exposure to chemicals

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.