Director, HIV Customer Experience & Engagement

Gilead Sciences Inc.; Maryland; On-site; USD 226,000 - 293,000; Full time

Benefits offered by this job

Health benefits

Bonus program

Stock incentives

Paid time off

Job summary

Gilead Sciences Inc. is seeking a Director, Customer Engagement & Experience Lead to shape how customers interact with the HIV Treatment portfolio across the broader healthcare ecosystem.

This leader will connect portfolio strategy, customer insights, omnichannel engagement, and emerging technologies to deliver a seamless and differentiated customer experience. Working across Brand, Sales, Market Access, Medical Affairs, Analytics, Digital, and operations, you will influence priorities, drive

Qualifications

• Bachelor's Degree with 12+ years of relevant experience, or
• Master's Degree with 10+ years of relevant experience, or
• PhD with 8+ years of relevant experience.

Responsibilities

• Translate HIV portfolio priorities into integrated engagement strategies.
• Drive alignment across customer journeys, channels and stakeholders.
• Partner with brand and analytics teams to improve engagement value.
• Establish portfolio-level engagement principles and governance.
• Champion customer-centric thinking and continuous improvement.

Skills

Customer engagement

Omnichannel marketing

Executive communication

Education

Bachelor's Degree

Master's Degree

PhD

Job description

Gilead Sciences Inc. is seeking a Director, Customer Engagement & Experience Lead to shape how customers interact with the HIV Treatment portfolio across the broader healthcare ecosystem.

This leader will connect portfolio strategy, customer insights, omnichannel engagement, and emerging technologies to deliver a seamless and differentiated customer experience. Working across Brand, Sales, Market Access, Medical Affairs, Analytics, Digital, and operations, you will influence priorities, drive