Director, High Growth Services

JumpStart Inc.; Cleveland (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

JumpStart Inc. is seeking a Director, High Growth Services to deliver programs and advisory services for high-potential small businesses. The role requires prior entrepreneurial experience and the ability to apply those lessons to client needs, strengthening business models and access to capital.

You will build relationships with partners, develop stage-appropriate services, and ensure inclusive, high-quality client experiences across regions.

Qualifications

• Requires prior entrepreneurial experience including founding, leading, scaling, selling, or exiting a business.
• Proven ability to translate lessons into client-focused advisory services.
• Strong stakeholder engagement and cross-functional collaboration skills.

Responsibilities

• Execute the Services strategy for high-growth content and advisory frameworks.
• Advise clients on growth strategy, operations, capital readiness, and market expansion.
• Collaborate with regional teams and partners to tailor services and ensure inclusive delivery.
• Lead scalable service delivery models using technology and external partners.
• Maintain up-to-date knowledge of available services and best practices.

Job description

About JumpStart Inc. JumpStart is a non-profit venture development organization whose mission is to drive economic vitality by connecting entrepreneurs to the opportunities and resources they need to succeed. We envision Ohio as a premier destination for entrepreneurs where businesses thrive, championed by an inclusive and impactful support network.

About JumpStart Inc. JumpStart is a non-profit venture development organization whose mission is to drive economic vitality by connecting entrepreneurs to the opportunities and resources they need to succeed. We envision Ohio as a premier destination for entrepreneurs where businesses thrive, championed by an inclusive and impactful support network. Key to JumpStart’s success is its ability to leverage the skills, experience, and creativity of its inspired team to transform entrepreneurial aspirations into actions with measurable impact. JumpStart associates take great pride in making JumpStart a highly demanding yet incredibly fun place to work.

Position Summary

The Director, High Growth Services is a highly skilled entrepreneurial advisor who delivers programs and services for high-potential small businesses. This role requires prior, successful entrepreneurial experience—such as founding, leading, scaling, selling, or exiting a business—and the ability to apply those lessons directly to client needs. The Director helps entrepreneurs navigate growth challenges, strengthen business models, access capital, expand into new markets, and build sustainable companies. In addition to delivering direct advisory services, this role serves as a visible community liaison, building relationships that generate awareness, strengthen partner engagement, and stimulate qualified client deal flow. This role works closely with JumpStart’s Services team and related resources to ensure consistent, high-quality support. The following are crucial to success in this role:

Essential Job Functions

• Execute the Services strategy for high-growth content, including best-practice processes, tools, resources, and advisory frameworks.
• Apply prior entrepreneurial experience to advise clients on common founder challenges, including growth strategy, operations, capital readiness, market expansion, leadership, and execution discipline.
• Collaborate with regional JumpStart teams and network partners to understand client needs and design stage-appropriate services.
• Lead scalable delivery models for programs and services that leverage technology, cross-regional resources, collaborators, and third-party consultants.
• Maintain a clear understanding of available stage-appropriate services, resources, and best practices.
• Ensure programs and services are inclusive, accessible, and effective for diverse-led small businesses.
• Collaborate with and support all regions to ensure consistent delivery of best practices and a strong client experience.

70% Entrepreneur Advisory Services

• Provide direct advising to high-potential small businesses with more than $500,000 in revenue.

Use firsthand entrepreneurial experience to help founders diagnose growth barriers, prioritize opportunities, and make informed strategic decisions.

Provide expert guidance on scaling operations, including optimizing processes, expanding teams, and managing the challenges associated with rapid growth.

Assist businesses in identifying and entering new markets, developing go-to-market strategies, and navigating regulatory requirements.

Support high-growth companies in securing funding by connecting them with investors, assisting with pitch development, and advising on financial strategy.

Identifies clients needs and connects them to the right resources internally or externally

20% Community Liaison

• Identify opportunities for JumpStart to collaborate and support work of various entrepreneurial communities leading to improved community relationships with JumpStart and deal flow to JumpStart
• Attend and support various non-JumpStart events to identify prospective clients and introduce them to the JumpStart.
• Serve as point of contact for client referrals from various communities to JumpStart.
• Build and nurture relationships with key stakeholders, including venture capitalists, private equity firms, industry experts, and corporate partners, to create opportunities for high-growth companies.
• Engage with the broader business community to promote JumpStart’s high-growth services, represent the organization at industry events, and contribute to thought leadership initiatives.

10% Program Leadership

• Develop and lead programs tailored to the needs of high-growth companies, including strategic advisory services, growth accelerators, and customized coaching.
• Establish and track key performance indicators (KPIs) for high-growth services, using data to assess program effectiveness and make continuous improvements.