Director, Health Systems Management

Devoted Health Services; United States; In loco; USD 182.000 - 217.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, dental, vision plan

Generous paid time off

Monthly mobile/internet stipend

Stock options

Bonus eligibility

Parental leave

401K program

Descrizione del lavoro

Devoted Health is seeking a strategic leader to Direct Health Systems Management, guiding escalation prevention and response at scale. You will own the Health System Escalation function, drive cross-functional alignment, and build metrics-driven processes that improve quality, speed, and cost across Provider orgs.

You will lead with rigor, scale AI-enabled workflows, and establish dashboards, roadmaps, and accountable KPIs while partnering with execs, Network, Claims, Product, and Engineering to

Competenze

• 10+ years of leadership in complex operations with measurable outcomes.
• Proven ability to deploy technology to solve business challenges.
• Experience owning roadmaps, KPIs, and cross-functional execution.
• Strong communication with senior leaders and cross-functional partners.
• Detail-oriented with ability to move quickly while maintaining quality.

Mansioni

• Own Devoted's Health System Escalation function, including escalation response time, quality, and time to resolution.
• Influence and drive alignment across cross-functional stakeholders (executive team, Network, Claims, Product, Engineering).
• Manage the function with metrics, KPIs, scorecards, and dashboards with clear accountability.
• Lead evolution of operations while creating confidence, momentum, stability and culture.
• Design, implement, and own future-state escalation processes while running current operations.
• Raise the talent bar and model high standards across the organization.
• Build AI-enabled and human-in-the-loop workflows to improve quality and speed of resolution.

Conoscenze

Leadership experience

Operational rigor

Systems thinking

Cross-functional leadership

Metrics & dashboards

Executive communication

Change management

Strumenti

Workflow automation tools

Descrizione del lavoro

Job Description

A bit about this role:

Devoted Health is seeking a strategic, influential leader with a strong operational track record to serve as Director, Health Systems Management. This role is designed for an operator who can effectively de-escalate issues with our most critical provider partners, build processes that make our escalation response more scalable and effective, and drive cross-functional initiatives that prevent escalations in the first place. Reporting directly to the Head of Provider Escalations & Education, you will work closely with cross-functional partners to build tooling that helps us diagnose escalation issues quickly and at scale, prepare executive briefings that equip leadership to decide on next steps, and charter initiatives that address the root causes of escalations through improvements to our operational processes and policies. The best candidate will combine operational excellence, systems thinking, obsession with detail, pace-setting execution, and the ability to create confidence through change. This role is ideal for someone who organizes around metrics and outcomes, runs to hard problems, has a strong track record of achieving results, and thrives in ambiguity while building durable systems that outlast any one leader.

Your Responsibilities and Impact will include:

• Ownership of Devoted's Health System Escalation function, including escalation response time, quality, and time to resolution
• Influential Leadership: Drive alignment and change across a broad set of cross-functional stakeholders, including Devoted's executive team, Network, Claims, Payment Integrity, Clinical, Product, and Engineering teams, to achieve goals
• Managing the function through rigorous metrics, KPIs, scorecards, and performance dashboards, with clear accountability for outcomes
• Leading through significant evolution while creating confidence, momentum, stability, and strong culture through change
• Running the current operation while designing, implementing, and owning the future-state process
• Raising the talent bar across the organization by setting the pace and modeling high standards
• Building and operationalizing AI-enabled and human-in-the-loop workflows that improve quality, and speed of our response resolutionEstablishing clear visibility into units of work, productivity, quality, cost, workforce planning, and performance metrics
• Defining and executing the roadmap for scaling our Health System Escalations function through workflow automation, and self-service

Required skills and experience:

• At least 10 years of leadership experience with a track record of delivering measurable outcomes in complex operational environments
• Outstanding operational rigor with the ability to deploy technology to solve complex business challenges
• Proven experience driving end-to-end initiatives from strategy through execution that materially improve quality, service levels, cost, compliance, or operational efficiency
• Strong systems thinking and product mindset, with experience owning roadmaps, KPIs, and cross-functional execution
• Demonstrated ability to manage through metrics, establish ambitious targets, and drive teams to results with clear accountability
• Exceptional attention to detail and precision, with a reputation for sweating the details and getting the hardest operational last mile right
• Strong people leadership skills, with the ability to lead through managers, distributed teams, and external vendors
• Excellent communication skills, with the ability to influence senior leaders and cross-functional partners
• Clear evidence of urgency, resilience, and the ability to move quickly while maintaining high quality standards
• Demonstrated ability to raise the talent bar and serve as a pace setter for teams and peers

Desired skills and experience:

• Experience transforming operations through AI-enabled workflows

Salary range:

$182,000 - $217,000 / year

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program
• And