Director, Head of Human Resources

Coffee Bean & Tea Leaf Hawaii; Los Angeles (CA); Hybrid; USD 130,000 - 200,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Pet insurance

Disability insurance

Life insurance

EAP & Legal support

Job summary

The Coffee Bean & Tea Leaf is seeking a Director, Head of Human Resources to lead HR for the Americas from our Downtown Los Angeles headquarters. You will join the Americas Executive Team, shape people strategy, org design, and talent development across about 2,000 employees, partnering with Operations and Global HR.

This role requires deep knowledge of employment law, budget management, and multi-unit hospitality experience.

Qualifications

• Bachelor's degree or equivalent education and experience.
• 5+ years in HR leadership in a similar role.
• Expert knowledge of federal, state and local employment law.
• Experience managing budgets and long-term planning.
• Experience in multi-unit, multi-state, multi-functional organizations.
• Hands-on HR experience in multi-unit restaurant or retail operations, including employee relations and investigations.
• Food and beverage or hospitality experience highly preferred.
• Proven track record of leading and developing teams.
• Strategic thinker with integrity and sound judgment on sensitive and confidential matters.
• Excellent written, spoken and presentation skills.
• Proficient in Microsoft Office.

Responsibilities

• Partner with the Americas Executive Team on org design, staffing levels and succession planning.
• Lead HR strategy, policies and programs for the US business including our Cafes, Support Center, and Roasting Facility, aligned to global priorities.
• Ensure compliance with labor laws, safety regulations, and industry standards.
• Lead recruitment, corporate learning, and talent programs across Americas.
• Partner with Operations and Americas L&D on leadership development and succession for district and café leaders.
• Run training programs including harassment prevention, coaching, performance evaluation and safety.
• Oversee compensation and benefits programs, ensuring compliance and competitive pay.
• Own US employee relations, including senior-level investigations, and ensure compliance with federal, state and local law.
• Partner with Operations leadership on field people strategy, employee relations and performance.
• Work closely with internal and external legal counsel.
• Use HR and employee relations data to spot issues and propose solutions.
• Lead culture and employer brand, and bring our values to life.
• Foster a positive organizational culture that promotes employee satisfaction, retention, and diversity.
• Coordinate equal opportunity programs in support of diversity goals.
• Manage the HR budget and improve HR systems and processes.
• Lead, coach and develop the HR team.

Skills

HR leadership

Employee relations

Org design

Succession planning

Talent development

Harassment prevention

Leadership coaching

Policy development

Diversity & inclusion

Budget management

Field experience

MS Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Position: Director, Head of Human Resources

Location: Los Angeles, CA, USA

OurBlend

Since opening our first store in 1963, The Coffee Bean & Tea Leaf® has grown into a global specialty coffee and tea brand with more than 1,000 cafés worldwide, supported by our Global Headquarters in Singapore.

Our purpose is to help people Find Their Flavor through uplifting experiences that make their day better. Guided by our vision to deliver "Simply theBest" coffee and tea experience in every community we serve, we're committed to creating meaningful experiences for our guests, partners, and one another.

As part of our Brew Crew, you’ll find an environment where you can be your best, belong and grow.

This is where you Find Your Flavor.

Brew Crew Opportunity

The Coffee Bean & Tea Leaf is looking for an experienced Director, Head of Human Resources to lead Human Resources for the Americas. You will join the Americas Executive Team, work as part of our global HR community, and shape how our people and our business grow. You will help our people find their flavor, so they can help our guests find theirs, and bring our purpose and vision to life in every community we serve. You will be as credible with café leaders in the field as you are at the leadership table.

You will lead HR for about 2,000 employees across the Americas. You own the full employee lifecycle and the US employee relations process and policies. You are the leadership team's partner on org design, succession, retention and talent development. You will also spend time in the field, partnering directly with the Operations leadership on key people issues.

You will partner with Global HR to shape and deliver global priorities in the Americas, including org capability, talent management, rewards, succession planning, employer brand and franchisee success.

You will be based at our Downtown Los Angeles headquarters, and will travel regularly to cafés across the region. This role will report to the Head of Americas, with a strong dotted line to the VP, Global Head of HR, based in Singapore.

Key Responsibilities

• Partner with the Americas Executive Team on org design, staffing levels and succession planning
• Lead HR strategy, policies and programs for the US business including our Cafes, Support Center, and Roasting Facility, aligned to global priorities
• Ensure compliance with labor laws, safety regulations, and industry standards.
• Lead recruitment, corporate learning, and talent programs across Americas
• Partner with Operations and Americas L&D on leadership development and succession for district and café leaders
• Run training programs including harassment prevention, coaching, performance evaluation and safety
• Oversee compensation and benefits programs, ensuring compliance and competitive pay
• Own US employee relations, including senior-level investigations, and ensure compliance with federal, state and local law
• Partner with Operations leadership on field people strategy, employee relations and performance
• Work closely with internal and external legal counsel
• Use HR and employee relations data to spot issues and propose solutions
• Lead culture and employer brand, and bring our values to life
• Foster a positive organizational culture that promotes employee satisfaction, retention, and diversity.
• Coordinate equal opportunity programs in support of diversity goals
• Manage the HR budget and improve HR systems and processes
• Lead, coach and develop the HR team

Your Ingredients

• Bachelor's degree, or equivalent education and experience
• Extensive progressive HR experience, and at least 5 years in HR leadership in a similar role
• Expert knowledge of federal, state and local employment law
• Experience managing budgets and leading annual and long-term planning
• Experience in multi-unit, multi-state, multi-functional organizations
• Hands‑on HR experience in multi‑unit restaurant or retail operations, including employee relations and investigations, and supporting district and café leaders in the field
• Food and beverage or hospitality experience highly preferred
• Proven track record of leading and developing teams
• Strategic thinker with integrity and sound judgment on sensitive and confidential matters
• Excellent written, spoken and presentation skills
• Proficient in Microsoft Office

Performance & Rewards

At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.

• Benefits:Medical, Dental, Vision, 401K, Pet, Accident, Life, Long-Term & Short-TermDisability, Critical Illness, Hospital Indemnity, EAP programs including Legal,ID Theft, and more
• Discounts on our Coffee and Tea
• PayRange: $130,000-$200,000 annually and eligible for 20% bonus
• Observed Holidays
• Vacation Pay
• Sick Pay

This is a hybridposition: Monday-Wednesday in our Downtown Los Angeles office and Thursday and Friday remote.

Our 'FROTH' VALUES

We believe in the fundamentaltruths that guide us through our daily lives:

• FRIENDLINESS - We go above and beyond ineverything we do. Friendliness and customer-centricity is embedded in ourculture.
• RESPECT - We are inclusive and honor each other’svalues, opinions and diversity.
• OWNERSHIP - We take ownership and accountability forour individual, team and business results, every day.
• TEAMWORK - As a team, we collaborate, innovate, andleverage our diverse strengths to grow the business.
• HONESTY - We live up to the highest levels ofintegrity by being truthful and transparent with each other, the business andourselves.

AtThe Coffee Bean & Tea Leaf, we are a global company committed torepresenting the neighborhoods we serve. We welcome all to apply to our BrewCrew and we value the impact of diversity on our culture and in our work.

International Coffee & Tea, LLCdba The Coffee Bean & Tea Leaf® is fully committed to Equal EmploymentOpportunity and to attracting, retaining, developing, and promoting the mostqualified employees without regard to their race, sex, gender, color, religion,sexual orientation, national origin, age, physical or mental disability,citizenship status, veteran status, genetics, or any other status protected bystate or federal law. The Coffee Bean & Tea Leaf® expressly prohibits anyform of employee harassment or discrimination any such protected status.

The Coffee Bean & Tea Leaf®provides equal employment opportunities (EEO) to all employees and applicantsfor employment without regard to race, sex, color, religion, gender, sexualorientation, national origin, age, disability, marital status, amnesty, orstatus as a covered veteran in accordance with applicable federal, state, andlocal laws. This policy was intended to comply, and The Coffee Bean & TeaLeaf withapplicable state and local laws governing non-discrimination in employment inevery location in which the Company has facilities. This policy applies to allterms and conditions of employment, including, but not limited to, hiring,placement, promotion, termination, layoff, recall, transfers, leaves ofabsence, compensation, and training. We a work environment free from discrimination and harassment,and where employees are treated with respect and dignity.

We use eVerify to confirm U.S. Employment eligibility.