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Director, Growth & Retention

MNTN

United States

Remote

USD 120,000 - 160,000

Full time

Today
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Job summary

A leading advertising technology company in the United States is looking for a Director of Growth & Retention. This role involves defining and executing strategies for customer retention and enhancing engagement through analytics and collaboration with cross-functional teams. The ideal candidate will have extensive experience in growth and product management, preferably in a SaaS or AdTech environment. This position promotes a remote work model and offers competitive benefits and flexible vacation policies.

Benefits

Flexible vacation policy
Three-day weekend every month
401k plan
Access to coaching and professional development

Qualifications

  • 7–10+ years in growth or product management roles with measurable impact on retention.
  • 2-3+ years in data science or analysis.
  • Strong analytical skills for data-driven decision making.

Responsibilities

  • Own customer retention and lifetime value as key metrics.
  • Implement customer experience best practices.
  • Build the analytics foundation for product insights.
  • Drive experiments to enhance product engagement.

Skills

Customer retention
Data analysis
SQL proficiency
Customer experience improvement
Communication

Education

Bachelor's degree in relevant field
Job description

At MNTN, we put our people first. This allows our company culture to be defined by our team members and their shared values, like trust, ambition, quality, radical honesty, and compassionate leadership. It’s why we all really love working for the Hardest Working Software in Television (and also why we were named one of Ad Age’s Best Places To Work in 2024.)

We pride ourselves on bringing unrivaled performance and simplicity to Connected TV advertising. Our self-serve technology makes running TV ads as easy as search and social, helping brands drive measurable conversions, revenue, site visits, and more. It’s what led MNTN to being named one of Fast Company\'s Most Innovative Companies in 2023. You can learn more about us by visiting https://mountain.com/ .

We’re committed to innovation that empowers, not replaces. At MNTN, AI is a tool for growth, enhancing efficiency while keeping a people-first approach. Our goal is to streamline workflows and drive new solutions—without compromising the human element that makes our company great.

So if wanting to do more, own more, and make a bigger impact comes naturally to you, then you may be the person we\'re looking for to join us in our next stage of growth.

We’re seeking a Director of Growth & Retention to take direct ownership of customer retention, loyalty, and the continuous improvement of our activation and growth strategy. You will define and execute our strategy for strengthening long-term customer relationships, building the systems and discipline needed to deeply understand customer behavior, and systematically enhance engagement. Working across departments, and leveraging your own team of analysts and engineers, you will create a flywheel that adapts our product and onboarding to expand MNTN’s presence in both established and emerging market segments.

This role offers the best of both worlds: the autonomy to shape strategy and the ability to work directly with Engineering and TPM leadership in an environment free of rigid silos. You’ll own outcomes end-to-end, directing cross-functional resources with the authority to make a real impact. While you’ll bring product discipline and structure, your pragmatic, execution-oriented mindset will thrive in our engineering-led culture.

What You’ll Do:

Own customer retention and lifetime value as north-star metrics – define, measure, and report progress with conviction.

Champion customer experience - implement best practices that reduce friction, improve usability, and drive loyalty.

  • Measure what truly matters - establish CX metrics that link directly to retention and revenue impact.

Build the analytics foundation – consolidate fragmented product analytics into a single, trusted source of truth.

Uncover drivers of customer behavior – blend quantitative analysis with customer insights and frontline anecdotes to identify opportunities for stronger engagement.

Drive experiments – set up a programmatic approach to onboarding, adoption, lifecycle messaging, and product engagement.

Influence and orchestrate – align Engineering, TPMs, CS, and Marketing around a clear retention roadmap; ensure execution happens.

Scale the function – prove impact with a lean pod, then build out the right team (analytics, lifecycle, product support) over time.

What You’ll Bring:
  • 7–10+ years in growth, product, or adjacent leadership roles with measurable impact on retention.
  • 2-3+ years in an individual contributor role as an engineer, analyst or data science.
  • Strong proficiency with SQL; experience with any other programming languages is a plus.
  • Veteran of driving customer growth in self-service SaaS and/or AdTech businesses.
  • Comfortable with direct customer outreach, solving customer problems with a platform approach.
  • Experience standing up a growth or retention function from scratch.
  • Strong analytical skills; comfortable leading data-driven decision making in environments with imperfect data.
  • Ability to thrive in an engineering-led org - building credibility with technical peers while introducing product discipline.
  • Comfort with lean resources - progress comes from influence and prioritization, not empire-building.
  • Comfortable with fast-paced communication between several teams.
  • Strong experience balancing multiple stakeholder & leadership priorities.
How Success is Measured:

Within 90 days: Customer retention drivers are mapped, and retention metrics are reliable and trusted across teams.

Within 6 months: Retention has measurably improved through your discovery efforts and partnership with business and engineering teams.

Within 12 months: An experimentation program is running with consistent wins in onboarding and adoption, and a durable growth & retention capability is in place.

Benefits
  • 100% remote within the US
  • Flexible vacation policy
  • Annual vacation allowance for travel related expenses
  • Three-day weekend every month of the year
  • Competitive compensation
  • 401k plan
  • Flexible Spending Account (FSA) for dependent, medical, and dental care
  • Access to coaching, therapy, and professional development
About MNTN

Our recruiters will always reach out using an email address ending with @mountain.com OR @mntn.com. If you’re contacted by someone without that address and they mention a Reference Code (which we never use), then that ain\'t us folks. Tell those trolls to take a hike–you’re waiting to climb a MNTN.

MNTN provides advertising software for brands to reach their audience across Connected TV, web, and mobile. MNTN Performance TV has redefined what it means to advertise on television, transforming Connected TV into a direct-response, performance marketing channel. Our web retargeting has been leveraged by thousands of top brands for over a decade, driving billions of dollars in revenue.

Our solutions give advertisers total transparency and complete control over their campaigns all with the fastest go-live in the industry. As a result, thousands of top brands have partnered with MNTN, including Tarte, Decked, and National University.

Voluntary Self-Identification and Disability information: this content is included to comply with legal requirements. Participation is voluntary and confidential. For details, see the official disclosures and references in the applicant information packet.

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