Director, Governance Process and Adoption

Assurant; Atlanta (GA); On-site; USD 122,400 - 204,400; Full time

Job summary

Assurant is seeking a Governance, Process & Adoption leader to establish and govern the Global Sourcing operating model across policies, controls, architecture, and adoption. You will translate regulatory requirements into scalable processes and drive audit readiness and continuous improvement across multiple enterprise functions.

The role partners with Digital Solutions, Analytics, Legal, Finance, and Strategy to ensure compliant, efficient, and scalable sourcing operations aligned with

Qualifications

• Bachelor’s degree in related field; 10+ years in procurement, sourcing, governance, or related functions.
• 10+ years progressive experience in Procurement, Sourcing, Sourcing Operations, Governance, Risk & Compliance, or related function.
• 5+ years of leadership experience managing enterprise programs, teams, or large-scale transformations.
• Experience designing and implementing governance frameworks, policies, controls, and operating models within a global organization.
• Demonstrated experience leading process architecture, process redesign, and continuous improvement initiatives.
• Experience developing and maintaining SOPs, playbooks, process maps, operational standards, and procedural documentation.
• Proven experience leading organizational change management, training, communications, and adoption initiatives.
• Strong stakeholder management experience across Finance, Legal, Risk, Compliance, IT, Operations, and executive leadership.
• Experience defining KPIs, performance metrics, process controls, and governance reporting.
• Strong knowledge of sourcing, procurement, third-party/vendor lifecycle management, and governance.
• Understanding of risk management, internal controls, governance frameworks, and compliance requirements.
• Ability to translate policies, regulations, and control requirements into operational processes and standards.

Responsibilities

• Governance, Policy & Control Framework: Establish and maintain governance frameworks, enterprise policies, standards, control requirements, and regulatory alignment; support audits and compliance activities.
• Enterprise Process Architecture: Own end-to-end sourcing and vendor lifecycle process design, governance, documentation, and continuous improvement.
• Operational Standards & Documentation: Develop and govern SOPs, playbooks, process maps, decision trees, job aids, and operating standards.
• Training, Change Management & Adoption: Lead readiness, role-based training, communications, stakeholder engagement, and adoption strategies.
• Audit & Compliance: Coordinate audit readiness, facilitate audits, oversee remediation, monitor policy compliance.
• Process Performance & Continuous Improvement: Monitor effectiveness, assess maturity, identify opportunities for simplification and standardization.
• Cross-Functional Governance & Portfolio Support: Partner to evaluate requirements, prioritize changes, and support operating model evolution.

Skills

Governance

Policy management

Process design

Change management

Training & adoption

Compliance

Audit readiness

Stakeholder management

KPIs & metrics

Risk & controls

Education

Bachelor's degree in Business, Supply Chain, Finance, Operations, Management, Information Systems, or related field

MBA preferred

PMP certification

Tools

Coupa

Ariba

Ivalua

Jaggaer

Oracle

SAP

Job description

The leader of Governance, Process & Adoption is responsible for establishing and governing the Global Sourcing operating model by integrating enterprise governance, policy, controls, process architecture, operational standards, training, change management, and adoption into a cohesive framework that enables consistent, compliant, and scalable sourcing operations.

This role serves as the business owner for sourcing governance and process management, ensuring that policies, controls, and regulatory requirements are effectively translated into operational processes, documented standards, and organizational capabilities. The leader is accountable for designing and maintaining the sourcing operating model, governing policy and process changes, supporting audit and regulatory activities, and driving successful adoption of new capabilities across the Global Sourcing organization.

The role partners closely with Digital Solutions & Automation, Analytics, Insights & Data Governance, Critical Vendor Program, Strategic Sourcing, Sourcing Operations, Vendor Risk Intake Processing, Legal, Finance, and other enterprise stakeholders to ensure sourcing processes remain compliant, efficient, scalable, and aligned with business objectives.

Lead the governance, design, adoption, and continuous improvement of the Global Sourcing operating model by integrating enterprise policies, controls, process architecture, operational standards, and organizational change into a scalable and compliant framework.

What will be my duties and responsibilities in this job?

• Governance, Policy & Control Framework (25%) - Establish and maintain sourcing governance frameworks, enterprise policies, standards, control requirements, exception governance, delegation of authority, and regulatory alignment while supporting internal audits, external audits, and compliance activities.
• Enterprise Process Architecture (20%) - Own the design, governance, documentation, and continuous improvement of end-to-end sourcing and vendor lifecycle processes, ensuring operational consistency, scalability, and alignment with governance requirements.
• Operational Standards & Documentation (15%) - Develop and govern SOPs, playbooks, process maps, decision trees, job aids, and operating standards that enable consistent execution across sourcing functions.
• Training, Change Management & Adoption (15%) - Lead organizational readiness, role-based training, communications, stakeholder engagement, and adoption strategies supporting new policies, processes, operating models, and sourcing capabilities.
• Audit & Compliance (10%) - Coordinate audit readiness, facilitate internal and external audits, oversee remediation activities, monitor policy compliance, and ensure sourcing controls remain effective and sustainable.
• Process Performance & Continuous Improvement (10%) - Monitor process effectiveness, conduct maturity assessments, evaluate compliance with operating standards, and identify opportunities for simplification, standardization, and operational improvement.
• Cross-Functional Governance & Portfolio Support (5%) - Partner with the Business Architecture & Portfolio Lead to evaluate new business requirements, assess policy and process impacts, prioritize changes, and support governance decisions related to operating model evolution.

What are the requirements needed for this position?

• Bachelor’s degree in Business, Supply Chain, Finance, Operations, Management, Information Systems, or a related field
• 10+ years of progressive experience in Procurement, Strategic Sourcing, Sourcing Operations, Procurement Excellence, Business Process Management, Governance, Risk & Compliance, or a related function.
• 5+ years of leadership experience managing enterprise programs, teams, or large-scale transformation initiatives.
• Experience designing and implementing governance frameworks, policies, controls, and operating models within a global organization.
• Demonstrated experience leading process architecture, process redesign, and continuous improvement initiatives.
• Experience developing and maintaining SOPs, playbooks, process maps, operational standards, and procedural documentation.
• Proven experience leading organizational change management, training, communications, and adoption initiatives.
• Strong stakeholder management experience, including partnership with Finance, Legal, Risk, Compliance, IT, Operations, and executive leadership.
• Experience defining KPIs, performance metrics, process controls, and governance reporting.
• Strong knowledge of sourcing, procurement, third-party/vendor lifecycle management, and operational governance.
• Strong understanding of risk management, internal controls, governance frameworks, and compliance requirements.
• Ability to translate policies, regulations, and control requirements into operational processes and standards.

What other skills/experience would be helpful to have?

• Master’s degree (MBA preferred).
• Project Management Professional (PMP) certification.
• Lean, Six Sigma, Process Excellence, Change Management, or Business Process Management certifications.
• Experience with procurement and sourcing platforms (Coupa, Ariba, Ivalua, Jaggaer, Oracle, SAP, or similar).
• Experience with workflow automation, digital transformation, and AI-enabled process improvements.

Experience leading enterprise transformation programs affecting multiple business functions and geographies.

Pay Range

$122,400.00 - $204,400.00

Expected Application Deadline

08/04/2026

Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.

Helping People Thrive in a Connected World

What’s the culture like at Assurant?

Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.