Director - Global Travel and Emergency Response Center - Remote

Alight Solutions; United States; Remote; USD 102,000 - 163,000; Full time

Job summary

An established industry player is seeking a strategic leader to manage their Global Travel Program and Emergency Response Center. This role involves defining policies, managing vendor relationships, and ensuring operational efficiency. With over a decade of experience in client and account management, you'll leverage your negotiation skills and financial acumen to drive successful outcomes. The company offers a comprehensive total rewards package and a commitment to diversity and inclusion, making it an ideal environment for passionate professionals looking to make a significant impact.

Benefits

Health Coverage Options

Retirement Plans

Vacation and Sick Leave

Continuing Education and Training

Maternity and Paternity Leave

Qualifications

• 10+ years of experience in Client and Account Management.
• Strong financial acumen with expertise in P&L management and budgeting.

Responsibilities

• Manage Global Travel Policy and vendor relationships.
• Oversee operations of the Strada Emergency Response Center.
• Create standard operating procedures and optimize processes.

Skills

Client Management

Account Management

Negotiation Techniques

Project Management

Financial Acumen

Cross-Cultural Skills

Education

BA/BS in Business

BA/BS in Finance

BA/BS in Supply Chain Management

Job description

Our story

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, visit stradaglobal.com

Job Description

Key Responsibilities

Global Travel

• Defines and manages the Global Travel Policy, in partnership with the Executive Leadership Team
• Ensures colleague adherence to the travel policy, meeting and event requirements and corporate card terms of use
• Manages relationships with the travel portal partner and vendors (such airlines, hotels, and rental car companies) to ensure they meet the needs of the program and its travelers
• Negotiates contracts with travel vendors to secure preferred rates with International and local hotel chains and airlines
• Monitors traveler frequency and costs by country to optimize the global travel program
• Provides monthly reports to Finance team and other leaders, as applicable
• Ensures the delivery of services align with the program's goals, such as cost-effectiveness and traveler satisfaction

Strada Emergency Response Center (SRC)

• Manages and oversees all aspects of the SRC, including its programs, services, and operations across a 24X 7 Global Center
• Responsible for developing and implementing strategic plans, managing budgets, and ensuring the SRC is operating effectively and efficiently
• Coordinates response to emergency situations such as Business Continuity events, brings key stakeholders together to execute the plan, conducts employee safety checks and partners with Communications practice to deploy notifications and updates for clients and colleagues
• Facilitates annual Business Continuity testing
• Leads incident management services and triages cases to HR, Cybersecurity, Data Privacy Counsel and other practices, as applicable
• Provides monthly trending analysis reports to the ELT

Operations and Governance

• Creates and maintains standard operating procedures
• Participates in SOC and ISO audits conducted for Business Continuity
• Identifies opportunities for optimization and operationalizes processes that increase efficiency, reduce costs and create capacity to support Global Travel and the Emergency Response Center
• Collaborates with Third-Party Security, Finance, Legal and HR to define and/or streamline processes where cross-functional dependencies exist in support of Global Travel and the Strada Emergency Response Center
• Monitors and measures results against targets, including Supplier cost savings for third party-partners hired to deliver the Services in a 24X7 Global environment
• Consults with aligned business leaders on risk mitigation strategies related to Global Travel and the SRC
• Serves as the contractual point of contact and Relationship Executive for the third-party Suppliers that have been contracted to provide products or services to support the Global Travel program or the SRC.
• Accountable for selection, contracting and ongoing management of the performance/delivery of the products and services provided by assigned Suppliers
• Work with Strada business leaders and executives to understand requirements and business outcomes to effectively negotiate deals that meet those needs
• Complete assigned special projects, meeting schedule and quality requirements
• Proactively maintain and build expertise by staying informed of industry trends and technology shifts

Knowledge, Skills, Abilities, and Experience

Knowledge, Education, Certification, Skills & Technical Proficiencies

• BA/BS in business, finance, supply chain management or appliable field
• Experience managing a Global Travel Program or Meetings and Events is desired, but not required

Work Experience

• 10+ years Client Management/Account Management experience
• Experience managing client and/or third-party supplier contracts, with a detailed understanding of Terms and Conditions of the Services Agreement, Statements of Work and Fee Schedules
• Deep expertise in overseeing Governance routines and processes: change orders, Service Level Agreements, performance dashboards, escalation management, root cause analysis, risk mitigation, audit compliance (SOC I and SOC II), business continuity, data privacy and related Governance routines
• Strong financial acumen, including but not limited to P&L Management, budgets and forecasting, invoice validation, cost savings, ROI/cost modeling and operational fee structures (ie: PEPM/PEPY, volume-based pricing, variable charges, RUs, minimum guarantees and ARC/RRC)
• In-depth understanding of HIPAA, PHI, PII, GDPR and data privacy
• Excellent communication and relationship management skills with the ability to manage by influence and build trusted partnerships with internal and external stakeholders at all levels of the organization.
• Strong cross-cultural skills and experience working with global teams
• Solutions oriented, with a proven track record of using facts, data and cost modelling techniques to build business cases and influence decisions
• Experience in negotiation techniques; proven ability to deliver favorable agreements which meet business requirements
• Project management or program management experience
• Able to travel as required

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

102,400 USD

Maximum :

162,600 USD

Pay Transparency Statement: Strada considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Strada makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Strada also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/3Viqv69

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.