Director: Global Technology Services

Mayer Brown; New York (NY); On-site; USD 250,000 - 362,000; Full time

Job summary

Mayer Brown is seeking a Director for Global Technology Services, responsible for shaping IT strategy and delivering exceptional service across the firm. The ideal candidate will have extensive IT leadership experience, particularly in legal services, and will promote operational excellence and client satisfaction.

Benefits

Medical/Dental/Vision Insurance

401(k) Savings Plan

Generous Paid Time Off (PTO)

Professional Development Opportunities

Qualifications

• Minimum of 15 years of professional IT experience required.
• Demonstrated leadership experience required.
• Experience in legal/professional services required.

Responsibilities

• Define and champion the user experience of the global technology strategy.
• Oversee the delivery of all IT support services globally.
• Provide leadership and strategic direction for the service support desk.

Skills

Leadership

Project Management

Client-centricity

Communication

Operational Excellence

Education

Bachelor’s degree in a related field

Job description

Join to apply for the Director: Global Technology Services role at Mayer Brown

Join to apply for the Director: Global Technology Services role at Mayer Brown

Get AI-powered advice on this job and more exclusive features.

Mayer Brown is an international law firm positioned to represent the world’s major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do.

We are a collegial, collaborative firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realize their greatest potential all while supporting the Firm’s client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm.

If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Information Technology department in our Chicago, Houston, New York, or Washington, D.C. office, as a Director: Global Technology Servioces.

The Director: Global Technology Services is a critical leadership role, serving as the most senior IT business partner to the Firm, responsible for shaping and delivering an exceptional IT experience for all lawyers and business professionals across the Firm's global offices. As a trusted partner to the CIO, this role will champion a client-centric approach within IT, transforming support professionals into valued business partners who proactively leverage technology to drive business outcomes.

The Director: Global Technology Services will play a key role in developing and implementing the global IT strategy, ensuring alignment with the evolving needs of the firm and its clients. This will involve fostering strong relationships with business leaders across all offices, promoting the adoption of technology services, and ensuring that the "Voice of the Client" is central to all IT decision-making. This role will also lead the Learning & Development function within IT, ensuring teams have the skills and knowledge necessary to deliver exceptional service.

As a key member of the IT Leadership team, the Director: Global Technology Services will work closely with peer positions to drive a consistent, global approach and ensure the IT needs of the business and lawyers are understood and reflected in all operational and system design activities. This includes a strong emphasis on cost-effectiveness, efficiency, and headcount considerations in all IT decision-making.

This role demands a highly collaborative and influential leader with a passion for service excellence and a deep understanding of the legal sector. The ideal candidate will have a proven track record of leading global IT teams, driving operational efficiency, and fostering a culture of continuous improvement.

Responsibilities

Essential Functions:

• Partners with the CIO to define and champion the user experience of the global technology strategy
• Cultivates and manages strong relationships with senior business leaders across all offices, acting as a trusted advisor and advocate for IT services and capabilities
• Ensures that the "Voice of the Client" is consistently captured, understood, and reflected in all IT service design, delivery, and decision-making processes (ensuring all services are designed and delivered to meet the evolving needs of the business)
• Oversees the delivery of all IT support services globally, ensuring high availability, performance, security, and a seamless user experience for lawyers and business professionals
• Supports the transformation of the IT function, empowering professionals to become valued business partners who proactively leverage technology to drive business outcomes
• Champions operational excellence within IT, driving continuous improvement initiatives, optimizing processes, and fostering a culture of client-centricity
• Provides leadership and strategic direction for the service support desk, ensuring efficient and effective resolution of IT issues
• Establishes and monitors service level agreements (SLAs) and key performance indicators (KPIs) to measure and continuously improve service quality, availability, and user satisfaction
• Establishes robust monitoring systems and processes to proactively identify and address potential service disruptions
• Implements and manages a comprehensive service lifecycle management framework, encompassing all stages from service design to retirement
• Oversees asset and configuration management processes, ensuring accurate inventory tracking and control
• Defines and tracks key service performance management metrics to measure and improve service quality and efficiency
• Manages the supplier ecosystem, negotiating contracts and ensuring alignment with the Firm's IT strategy and service level requirements
• Oversees the Learning & Development function within IT, ensuring that teams have the skills and knowledge necessary to deliver exceptional service and successful adoption
• Oversees ServiceNow as a key platform for IT service management, automation, and workflow optimization
• Mentors, and develops a high-performing, client centric team of IT professionals across all regions, fostering a culture of collaboration, innovation, and continuous learning
• Collaborates effectively with peer leaders across IT, ensuring seamless integration of services, effective communication, and a consistent global approach to IT delivery
• Provides regular reporting on key performance indicators, service levels, and budget utilization to senior leadership
• Performs other duties as assigned or required to meet Firm goals and objectives
  
  

Education/Training/Certifications

Qualifications

• Bachelor’s degree in a related field. An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job
  
  

Professional Experience

• Minimum of 15 years of professional IT experience required
• Demonstrated leadership experience required
• Experience in legal/professional services required
  
  

Technical Skills

• Strong knowledge of IT infrastructure, software, and technologies, with the ability to understand and translate technical requirements into business terms
• Experience in managing large-scale projects and programs, including planning, execution, and monitoring
  
  

Performance Traits

• Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors
• Ability to work in a team environment and effectively support the demanding needs of the Firm
• Ability to work under pressure, meet deadlines with shifting priorities
• Must be a self-starter with a high level of initiative
• Strong customer service skills, able to anticipate needs and exercise independent judgment
• Strong attention to detail, organizational skills and the ability to handle multiple projects
• Maintains confidentiality and exercises discretion
• Exercises solid strategic thinking and problem-solving skills
  
  

Management Accountabilities

• Manages processes for direct reports in regards to performance appraisals, annual compensation, goal setting and performance counselling
• Demonstrated leadership and supervisory experience
• Operational budget analysis and recommendations
• Conducts analysis of staffing levels and participation in the recruitment process
• Able to determine and implement change processes to improve workflow efficiencies
• Process- and service-oriented with strong leadership and project management skills
• Able to set priorities and delegate in an efficient manner
  
  

The typical pay scale for this position in Chicago is between $237,800 and $342,500, in Houston between $240,300 and $346,000, in New York between $250,900 and $361,300, and in Washington, D.C. between $242,900 and $349,800, although the actual wage or salary could be lower or higher if the candidate’s education, experience, skills and internal pay alignment are different from those specified.

The above is a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

We offer competitive compensation and comprehensive benefits, including medical/dental/vision/life/and AD&D insurance, 401(k) savings plan, back-up childcare and eldercare, generous paid time off (PTO), as well as opportunities for professional development and growth.

Thank you for your interest in Mayer Brown. We are committed to providing equal opportunity and reasonable accommodations to applicants and employees with disabilities and disabled veterans. To request a reasonable accommodation related to the application process and/or job interview, please email [e-mail] . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Law Practice

Referrals increase your chances of interviewing at Mayer Brown by 2x

Sign in to set job alerts for “Director Global Services” roles.

Supply Chain/Operations Director - The Fragrance Group

Director of Construction & Operations - Manhattan Residential Interiors

Manhattan, NY $160,000.00-$200,000.00 1 week ago

DIRECTOR OF ENGAGEMENT AND EMPLOYMENT SERVICES

DIRECTOR FOR AFFORDABLE HOUSING SERVICES

Director of Institutional Giving and Operations

[2025-2026] Director of Operations - Elementary School

Director Literacy and Immigrant Services

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.