Director, Global Sales, Southeast & LATAM

Mandarin Oriental Hotel Group Limited; Miami (FL); Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Wellness benefits

Job summary

Mandarin Oriental Hotel Group is seeking a Director of Global Sales for Southeast & LATAM. The remote position is based in the Miami metropolitan area and reports to the Director, Travel Industry, The Americas.

You will manage strategic accounts across Southeast US and Spanish-speaking LATAM, develop strategic plans, and drive revenue growth through agency partnerships and advisors. Travel is required, and fluency in English and Spanish is essential.

Qualifications

• Bachelor's degree in hotel or business disciplines is preferred.
• Eight years of sales experience in luxury hotel or global sales.
• Established travel industry relationships in the Southeast US and Spanish-speaking LATAM.
• Proven ability to meet revenue, production and growth objectives.
• Strong account management, negotiation, and business development skills.
• Fluency in English and Spanish; Portuguese is a plus.

Responsibilities

• Manage and develop a portfolio of strategic accounts with planned activities.
• Develop account plans to maximize revenue and market share.
• Achieve revenue, production and room-night targets across accounts.
• Generate opportunities through travel advisors and agency partnerships.
• Lead client engagement strategies and business development initiatives.
• Collaborate with in-market partners to align with commercial objectives.
• Plan and execute annual Global Sales calendar events and roadshows.
• Host client meetings, site inspections, and familiarisation trips.
• Maintain Salesforce account records and analyze market data.

Skills

Sales experience

Account management

Negotiation

Relationship-building

Analytical skills

English

Spanish

Education

Bachelor's degree in Hotel Management, Business Administration, Marketing, Hospitality Management

Job description

Mandarin Oriental Hotel Group is seeking a Director, Global Sales, Southeast & LATAM to join our Commercial - Global Sales team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset?

This is a remote position based in the Miami metropolitan area, operating as part of the Mandarin Oriental Corporate Office in New York and the wider Global Sales team.

The Director, Global Sales, Southeast & LATAM is responsible for managing and growing strategic travel industry relationships across the Southeast United States and Spanish-speaking Latin America. The role serves as the primary point of contact for designated managed accounts, developing and executing strategic account plans, strengthening client partnerships, driving revenue and market share growth, and maximizing transient and group business opportunities across Mandarin Oriental's global portfolio through travel agency and advisor partnerships.

The position covers the Southeast United States and Spanish-speaking Latin American markets and reports to the Director, Travel Industry, The Americas. This is a remote-based role requiring regular travel throughout the assigned territory. The successful candidate must reside within the Miami metropolitan area.

As Director, Global Sales, Southeast & LATAM, you will be responsible for:

Manage and develop a portfolio of strategic accounts through planned sales activities aligned with overall Global Sales strategies.

Develop and execute comprehensive account plans designed to maximize revenue generation and expand Mandarin Oriental's market share within assigned territories.

Achieve or exceed agreed revenue, production, and room-night targets across all assigned accounts.

Generate revenue opportunities through travel advisors, agency partners, consortiums, and key industry relationships.

Promote and expand participation in the Fan Club preferred agency partner programme through advisor engagement, training, and business development initiatives.

Serve as the primary point of contact for travel agency partnerships within the assigned region, leading client engagement strategies and business development opportunities.

Collaborate closely with in-market representation partners to ensure alignment with commercial objectives, effective communication, and successful execution of strategic action plans.

Lead the planning and execution of annual Global Sales Calendar activities, including roadshows, sales missions, trade shows, workshops, and client events.

Host client meetings, hotel site inspections, educational presentations, and familiarisation trips.

Develop and maintain accurate account, contact, and activity records within Salesforce.

Produce, analyse, and interpret market intelligence, production reports, performance trends, and sales activity results.

Participate in internal sales meetings, segment reviews, business planning sessions, and leadership discussions.

Monitor economic, competitive, and market developments impacting assigned territories and provide strategic recommendations.

Identify new business opportunities and develop strategies to increase Mandarin Oriental's visibility and market penetration.

Support broader commercial and sales initiatives as required by the business.

Maintain a professional appearance and represent Mandarin Oriental in a manner consistent with the luxury positioning of the brand.

Perform additional duties as required to support business objectives.

Comply with Mandarin Oriental's standard policies, programmes, and approved corporate travel requirements.

As Director, Global Sales, Southeast & LATAM, we expect from you:

Bachelor's degree, preferably in Hotel Management, Business Administration, Marketing, Hospitality Management, or a related discipline.

A minimum of eight years of sales experience within luxury hotel sales, hospitality sales, or a global sales environment.

Established travel industry relationships throughout the Southeast United States and/or Spanish-speaking Latin American markets.

Proven track record of achieving and exceeding ambitious revenue, production, and business growth objectives.

Strong strategic account management, negotiation, relationship-building, and business development capabilities.

Demonstrated ability to create and execute account strategies that generate measurable commercial results.

Strong commercial acumen and the ability to identify opportunities for revenue growth across multiple market segments.

Flexibility and adaptability in managing changing priorities, competing deadlines, and business demands within a fast-paced environment.

Excellent interpersonal skills with the ability to build constructive and effective relationships both internally and externally.

A diplomatic and professional communication style when engaging with clients, travel advisors, business partners, and colleagues.

Demonstrated ability to manage budgets, allocate resources effectively, and control expenses in accordance with company policies.

Strong analytical and reporting skills, with the ability to translate market insights into actionable sales strategies.

Excellent written, verbal, and presentation skills in English and Spanish, with the ability to conduct business professionally in both languages.

Portuguese language proficiency would be considered an advantage.

Ability and willingness to travel regularly throughout the assigned territory and internationally as required.

Must reside within the Miami metropolitan area.

Our commitment to you:

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you continue to grow and develop.

MOstay. As a member of the #MOfamily, you can experience Mandarin Oriental hotels around the world through complimentary nights and attractive accommodation rates for you and your loved ones.

Health & Colleague Wellness. Your wellbeing matters to us, and we offer a variety of health and wellness programmes designed to support our colleagues globally.

Retirement Plans. We offer retirement programmes aligned to your role and length of service.

Pay & Benefits

$110,000 - $150,000 USD per annum, commensurate with qualifications and experience.

Competitive medical, dental, and vision coverage.

Paid time off.

Company-match 401(k).

Company-paid Short-Term Disability and accident insurance coverage.

Company-subsidized wellness and fitness benefits.

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates requiring accommodation should direct their request to the Director of People & Culture Services.

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