Director, Global RTR Process Owner

Warner Music Group; United States; Hybrid; USD 160,000 - 170,000; Full time

Job summary

Warner Music Group is seeking a Director, RTR - Global Process Owner to centrally manage global Record-to-Report processes. The role ensures process adoption, maturity, consistency, and standards across GBS centers worldwide.

You will lead a global team, oversee system performance, manage resources, and drive continuous improvement across RTR activities. You will collaborate with the M&A deal team, business stakeholders, and GBS delivery teams, defining scope, sizing delivery teams, and

Qualifications

• Experience in centralized service centers supporting financial operations across multiple entities.
• Strong background in financial process design and continuous improvement.
• Knowledgeable in change management theory and practice.

Responsibilities

• Lead a team of Global Product Owners and escalate issues to SVP Finance Operations.
• Oversee system performance from a functional perspective and manage resources.
• Ensure integration points between existing systems and processes are functioning.
• Review and resolve issues, risks and business impacts for RTR processes.
• Identify internal and external best practices to improve end-to-end processes.
• Update and maintain process flows and data integrity; support training delivery.

Tools

SAP

Job description

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses: Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future. Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans. Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises. WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences. Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent. At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we know that each talent makes our collective bolder and brighter. We are guided by four core principles that underpin everything we do across all our diverse businesses: Music is Everything: Music is our passion, and we can never get enough. Tastes, trends, and tech will change, but great artists and songwriters will always be our driving force. Global Growth, Local Expertise: Music is a global language. Through communication and collaboration, our success can come from anywhere and translate everywhere. Innovation and Insight: Pushing the boundaries requires the best information and the boldest imagination. We use both to create the future. Empowered by People: Like the artists we serve and the music they make, our differences make us stronger. This is a place where every talent can belong and build a career. We remain committed to Diversity, Equity, and Inclusion. We know it fosters a culture where you can truly belong, contribute, and grow. We encourage applications from people of any age, gender identity, sexual orientation, race, religion, ethnicity, disability, veteran status, and any other characteristic or identity. Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.

Job Title

Director, RTR - Global Process Owner

A little bit about our team

GBS Process Owner, RTR is a key member of our Global Business Services team. Reporting to the VP of Operations, GBS, you will be responsible for managing the intake of new work into our global business services platform. The ideal candidate will have strong project management skills to handle complex projects from M&A integration to migration of work from local finance to the GBS team. The will be a critical liaison between our M&A deal team, business stakeholders, and the GBS delivery teams, ensuring clear communication, proper scope definition, and appropriate sizing of delivery teams tasked with migration or integration of new activities or business units.

Your role

Reporting to the SVP Finance Operations, the RTR Global Product Owner (GPO) will centrally manage the global Record-to-Report (RTR) processes. The GPO will be responsible for ensuring new process adoption and maturity, consistency, and that standards are met across the regional Global Business Service (GBS) Centers. Here you’ll get to:

• Lead a team of functional Global Product Owners escalating issues or concerns to the SVP Finance Operations
• Oversee system performance from a functional process owner perspective and manage functional and technical resources responsible for the system
• Ensure integration points between existing systems and processes are functioning
• Review and resolve issues, risks and business impacts for all RTR processes
• Proactively and on and on-going basis identify internal and external best practices that will enable improvement of the standard end-to-end process
• Update and maintain process flows
• Manage system update delivery
• Own master data and maintain data integrity
• Lead ongoing Subject Matter Resource (SMR) engagement
• Update and validate learning content (WalkMe, ILT, Reference Guides, etc.)
• Support training delivery
• Manage policy updates
• Act as a change ambassador

About you

• Knowledge of and experience with SAP
• Background in centralized service centers supporting financial operations for multiple legal entities spanning several business groups, regions, countries, languages, currencies, etc.
• Knowledgeable on change management theory and practice
• Demonstrated skills in financial process design, trouble-shooting and continuous improvement, especially in the area of record-to-report
• Stakeholder engagement and management skills with an ability to build global support within complex, multi-faceted organizations around a long-term vision
• Works well autonomously and as part of a time to accomplish objectives and generate deliverables in-line with the overall GBS vision and goals
• Experience of working with remote teams across multiple locations
• We’d love it if you also had: Media or entertainment experience

About us

As the home to 300 Elektra, Asylum, Atlantic, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalogue of more than one million copyrights worldwide. Redefining what it means to be a music company in the 21st century, our consumer brands include trend-setters like UPROXX, Songkick, HipHopDX, and EMP. We’re the home to WMX – the next generation services division that connects artists with fans and amplifies brands in creative, immersive, and engaging ways – and Alternative Distribution Alliance (ADA) – the ground-breaking global distribution company for independent artists and labels. Together, we are Warner Music Group: Music With Vision & Voice.

#LI-Hybrid

#LI-Remote Salary Range: $160,000- $170,000 Annually Salary ranges are included for job postings where required by law. The actual base pay is dependent upon many factors, such as work experience and business needs. The pay range is subject to change at any time dependent on a variety of internal and external factors.

Links to relevant documents:

• 2026 Benefits At A Glance final.pdf
• EVerify Participation Poster.pdf
• Right To Work .pdf

Warner Music Group is all about our people. We are one global company made up of the most knowledgeable, passionate, and creative people in our business. It is the mission of every member of the WMG team around the world to create a nurturing environment for artists, songwriters, and fellow employees at every stage of their career. We strive to set WMG apart from the rest of the industry by embracing a philosophy of innovation that is part of our company's DNA. Consider a career at WMG and be a part of one of the biggest forces in music today.