Director Global Patient Solutions Strategy & Value

AstraZeneca; Gaithersburg (MD); On-site; USD 155,517 - 233,275; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid vacation and holidays

Job summary

AstraZeneca is seeking a senior strategic leader to drive Global Patient Solutions, translating patient insights and AI-enabled capabilities into scalable, evidence-based interventions across Oncology and Biopharmaceutical indications.

You will shape the vision for patient engagement, build value cases with KPIs, and partner with Medical, Commercial and Data Science teams to scale globally. A strong background in digital health and real-world evidence is essential.

Qualifications

• Degree in Life Sciences, Biomedical Sciences, Behavioral Science, or a related Health Scientific field.
• 5+ years’ experience working with Biopharmaceutical and/or Oncology indications.
• Strong background in patient experience, patient engagement, patient digital health solutions, patient support program or intervention design.
• Experience designing patient interventions that measurably improve experience, engagement, confidence, adherence, persistence or care quality.
• Experience applying behavioral science, intervention design or health-behavior modelling to improve patient engagement and outcomes.
• Hands‑on experience with digital health, omnichannel engagement, patient‑facing technologies or AI-enabled patient solutions.
• Experience with patient monitoring, risk‑signal identification, adherence/persistence programs, patient‑reported outcomes or real‑world evidence.
• Strategic thinker with experience in value creation, prioritization, evidence generation or global program work.

Responsibilities

• Build global patient experience and value frameworks identifying impact on patients and healthcare systems.
• Establish prioritization frameworks to guide investment and focus resources on high-value challenges.
• Identify trends and opportunities to strengthen patient support ecosystems.
• Translate insights into targeted patient support strategies and interventions.
• Design interventions to improve education, confidence, initiation, adherence, persistence, and empowerment.
• Develop value cases linking needs, outcomes, KPIs and evidence plans.
• Shape AI-powered patient engagement models and next-best-action approaches.
• Collaborate with Medical, Commercial, Data Science and market teams.
• Ensure AI-enabled solutions are designed responsibly with measurable outcomes.
• Partner with cross-functional teams to accelerate global deployment and scaling.

Skills

Biopharma experience

Oncology knowledge

AI-enabled patient solutions

Digital health solutions

Intervention design

Stakeholder influence

Education

Degree in Life Sciences or related Health field

Job description

We'rebuilding a connected, end-to-end Enterprise AI engine - uniting data foundations, AI technology, process reinvention, and business-facing AI to accelerate results across the whole value chain.Success depends on being exceptional connectors:you'llactivelyleverageexisting capabilities, celebrate and promote reuse, export breakthrough ideas across geographies and functions, and obsess over scaling impact rather than building in isolation. If you thrive in high-collaboration environments where your role is to turn complex, cross-functional problems into reusable, enterprise-wide capabilities - and where the measure of success is adoption and scale, not just innovation - you'll have the platform (and sponsorship) to make it real.

About Global Patient Solutions

Within Global Patient Solutions, you will translate deep patient insight, behavioral science, digital health, and AI-enabled technologies into evidence-based patient solutions that improve the patient’s experience and deliver measurable impact across Oncology and Biopharmaceutical indications.

As part of AstraZeneca’s connected Enterprise AI ecosystem, you will help evolve and scale our global patient engagement strategy, including complex patient solutions and Connect360, by integrating real-world data, patient-reported outcomes, behavioral signals, digital patient monitoring insights, and longitudinal engagement patterns to design timely, personalized and clinically relevant interventions at scale.

This role will play a critical part in defining where we focus, how we design and prioritize patient solutions interventions, how we measure success through clear KPIs, and how we demonstrate value for patients, markets and the enterprise.

Ultimately, you will help build a global, multi-indication, continuous-learning patient engagement engine that elevates patient experience, improves confidence and resilience, supports adherence and persistence, and sets a new benchmark for compassionate, data-driven patient care worldwide.

What you will do:

• Build and manage the Global Patient Solutions value case roadmap, with clear prioritization of high-impact patient solution opportunities.
• Design evidence-based patient interventions that leverage behavioral science, patient insights, digital engagement and AI-enabled personalization.
• Develop patient experience value cases that define expected patient impact, market value, KPIs and measurement approaches.
• Shape the future of AI-enabled patient engagement, digital patient monitoring and sustainable patient-support models.
• Translate behavioral data, patient-reported outcomes, real-world evidence, monitoring signals and engagement insights into actionable strategic recommendations.
• Ensure patient solutions generate measurable impact and create a consistent approach to tracking, proving and communicating value.
• Establish how innovation becomes a scalable, repeatable enterprise capability rather than isolated pilots.

Key Responsibilities

• Global Strategy & Value

Develop global patient experience and value frameworks that quantify the impact of patient support interventions on patients, healthcare systems and business outcomes.

Establish prioritization frameworks that guide investment decisions and focus resources on the highest-value patient challenges.

Identify emerging trends, unmet needs and innovation opportunities that can strengthen patient support ecosystems.

• Patient Experience Innovation, Intervention Design & AI-Enabled Solutions

Translate patient insights, behavioral data, patient-reported outcomes, monitoring signals and real-world evidence into targeted patient support strategies.

Design interventions that improve education, confidence, treatment initiation, adherence, persistence, symptom management, care navigation and patient empowerment.

Develop robust value cases linking patient needs, intervention designs, expected outcomes, KPIs and evidence generation plans.

Identify where AI, digital health and patient monitoring capabilities can enhance patient engagement, personalization and support effectiveness.

Shape AI-powered patient engagement models, next-best-action capabilities and predictive patient support approaches.

Partner with Medical, Commercial, Data Science and market teams to advance digital patient monitoring and proactive support solutions.

Ensure all AI-enabled patient solutions are designed responsibly, compliantly and with a clear focus on patient benefit, usability and measurable outcomes.

• Global Scaling, Partnerships & Impact Demonstration

Partner with Commercial, Medical, Digital Health, Patient Services, Data Science, Brand and market teams to accelerate deployment and adoption of patient solutions globally.

Support cross-market alignment and capability reuse to enable efficient scaling and consistent implementation of best practices.

Define KPIs and performance metrics to track intervention effectiveness, patient outcomes, engagement, adherence and overall program impact.

Minimum Requirements

• Degree in Life Sciences, Biomedical Sciences, Behavioral Science, or a related Health Scientific field.
• 5+ years’ experience working with Biopharmaceutical and/or Oncology indications.
• Strong background in patient experience, patient engagement, patient digital health solutions, patient support program or intervention design.
• Experience designing patient interventions that measurably improve experience, engagement, confidence, adherence, persistence or care quality.
• Experience applying behavioral science, intervention design or health-behavior modelling to improve patient engagement and outcomes.
• Hands‑on experience with digital health, omnichannel engagement, patient‑facing technologies or AI-enabled patient solutions.
• Experience with patient monitoring, risk‑signal identification, adherence/persistence programs, patient‑reported outcomes or real‑world evidence.
• Strategic thinker with experience in value creation, prioritization, evidence generation or global program work.

Preferred Qualifications

• Experience shaping or scaling AI-enabled patient engagement, personalization, analytics, monitoring or next‑best‑action solutions.
• Proven experience using digital patient monitoring, behavioral data, patient‑reported outcomes or real‑world evidence to track and demonstrate impact.
• Experience building strategic frameworks, value cases, KPI models or enterprise‑level prioritization approaches.
• Understanding of global healthcare systems, access pathways, market dynamics and patient support ecosystems.
• Ability to translate complex, cross‑functional challenges into scalable, reusable global capabilities.
• Ability to influence senior stakeholders and shape long‑term AI‑enabled patient‑support strategy.

Office Working Requirements

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life‑changing medicines. In‑person working gives us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

The annual base pay (or hourly rate of compensation) for this position ranges from $155.516,80 - $233.275,20 USD Annual, either as annual base pay or as the hourly rate (annual base pay divided by 2080 hours]). Hourly and salaried non‑exempt employees will also be paid overtime pay when working qualifying overtime hours. Base pay offered may vary depending on multiple individualized factors, including market location, job‑related knowledge, skills, and experience. In addition, our positions offer a short‑term incentive bonus opportunity; eligibility to participate in our equity‑based long‑term incentive program (salaried roles), to receive a retirement contribution (hourly roles), and commission payment eligibility (sales roles). Benefits offered included a qualified retirement program [401(k) plan]; paid vacation and holidays; paid leaves; and, health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at‑will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.