Director - Global Logistics & Customer Excellence

DSJ Global; New York (NY); On-site; USD 180,000 - 280,000; Full time

Job summary

DSJ Global seeks a Director of Global Logistics & Customer Excellence to lead global logistics, transportation, and customer operations, aligning demand planning and regulatory compliance with growth strategies. You will drive performance across the customer life cycle, ensuring service excellence and cost efficiency.

Lead teams across warehousing, freight, and 3PL partnerships, while managing budgets and implementing automation initiatives. Strong HazMat and ocean freight background essential.

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Operations, or related field.
• 10+ years of leadership experience in logistics or supply chain.
• Experience leading teams of 20+ employees in complex operations.
• Proven success in global logistics and transportation management.
• HazMat handling experience required.
• 5+ years of ocean freight management for high-volume shipments.
• Experience managing annual operating budgets over $50 million.
• Strong ERP experience (SAP or Oracle), plus analytic and leadership skills.

Responsibilities

• Lead global logistics, transportation, warehousing, fulfillment, distribution, and customer operations.
• Ensure seamless execution from order placement through delivery while maintaining service, quality, compliance, and profitability objectives.
• Drive continuous improvement initiatives focused on operational standardization, automation, and business process optimization.
• Partner with commercial teams to align customer expectations, operational capabilities, and growth strategies.
• Oversee customer service performance, escalation management, and customer satisfaction initiatives.
• Manage global transportation networks, 3PL providers, freight forwarders, warehousing partners, and carrier relationships.
• Lead freight procurement, contract negotiations, import/export operations, and trade compliance activities.
• Collaborate with Product, Quality, Regulatory, and Supply Chain teams to support product launches and operational readiness.
• Develop and manage operational budgets while identifying opportunities to improve efficiency and reduce costs.
• Build, mentor, and develop high-performing teams across multiple disciplines.

Skills

Leadership

Strategic planning

Cost optimization

Team development

Analytical skills

Communication

Education

Bachelor's degree in related field

Tools

SAP

Oracle

Job description

Our client is a global distributor and supply chain solutions provider serving customers across industrial, specialty chemical, and manufacturing markets. With an established international footprint and a reputation for reliability, the organization continues to invest in its logistics capabilities, customer experience, and operational infrastructure to support long-term growth.

Position Overview

The Director of Global Logistics & Customer Excellence will lead global logistics, transportation, customer operations, demand planning, quality, and regulatory functions. This role is responsible for driving operational performance across the end-to-end customer life cycle while ensuring service excellence, regulatory compliance, cost efficiency, and scalable growth.

Key Responsibilities

• Lead global logistics, transportation, warehousing, fulfillment, distribution, and customer operations.
• Ensure seamless execution from order placement through delivery while maintaining service, quality, compliance, and profitability objectives.
• Drive continuous improvement initiatives focused on operational standardization, automation, and business process optimization.
• Partner with commercial teams to align customer expectations, operational capabilities, and growth strategies.
• Oversee customer service performance, escalation management, and customer satisfaction initiatives.
• Manage global transportation networks, 3PL providers, freight forwarders, warehousing partners, and carrier relationships.
• Lead freight procurement, contract negotiations, import/export operations, and trade compliance activities.
• Collaborate with Product, Quality, Regulatory, and Supply Chain teams to support product launches and operational readiness.
• Develop and manage operational budgets while identifying opportunities to improve efficiency and reduce costs.
• Build, mentor, and develop high-performing teams across multiple disciplines.

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Operations, Business, Engineering, Finance, or a related field.
• 10+ years of leadership experience within logistics, supply chain, transportation, fulfillment, customer operations, or demand planning.
• Experience leading teams of 20+ employees in a complex operational environment.
• Proven success managing global logistics and transportation operations.
• Required experience handling chemicals and hazardous materials (HazMat).
• Minimum of five years of ocean freight management experience overseeing high-volume international shipments.
• Experience managing annual operating budgets exceeding $50 million.
• Strong background managing 3PLs, warehousing operations, transportation providers, and cross-functional initiatives.
• Experience leading operational transformation, process improvement, system implementation, or automation initiatives.
• Proficiency with ERP platforms such as SAP or Oracle.
• Strong analytical, financial, communication, and leadership skills.