Director, Global Lifestyle F&B Brand Performance

Hilton; New York (NY); On-site; USD 110,000 - 175,000; Full time

Job summary

An established industry player in hospitality is seeking a Director of Global Lifestyle F&B Implementation and Performance. This pivotal role involves overseeing the deployment of food and beverage programs across a diverse portfolio, ensuring adherence to brand standards while enhancing operational performance. You will collaborate with various teams to drive strategic initiatives, optimize guest satisfaction, and support new hotel openings. With a commitment to leadership development and a focus on well-being, this opportunity offers a dynamic environment where your expertise can shine. If you have a passion for F&B operations and a drive for excellence, this role is for you.

Benefits

Go Hilton travel program

Hilton Shares (employee stock purchase program)

Paid parental leave

Mental health resources

Paid Time Off (PTO)

401(k) savings plan

Flexible spending accounts

Health savings account

Educational assistance program

Backup childcare program

Qualifications

• 10 years in food and beverage operations with multi-unit experience.
• Experience leading teams and managing project plans for large organizations.
• Willingness to travel 60% of the time.

Responsibilities

• Oversee implementation of brand-led F&B programs across Hilton's portfolio.
• Collaborate with multiple teams to monitor and analyze performance indicators.
• Support training materials and processes for new hotel openings.

Skills

Food and Beverage Operations

Project Management

Team Leadership

Analytical Skills

Communication

Education

BA/BS Bachelor's Degree

Tools

Microsoft365

Adobe Suite

Foodservice Technical Services Software

AutoCAD

Job description

***This role is based at our corporate office in New York City, NY***

This is your opportunity to join an in-house Brands team comprising industry experts in hospitality, brand management, innovation, food and beverage, and owner relations for Hilton's diverse brands. As the Director of Global Lifestyle F&B Implementation and Performance, you will support initiatives that strengthen and expand Hilton's portfolio. Reporting to the Senior Director of Global Lifestyle F&B Strategy and Development, you will help implement food and beverage concepts and programs to boost operational performance across the global Lifestyle hotel portfolio.

How We Will Support You

Hilton is committed to supporting the mental and physical wellbeing of all Team Members through programs and benefits such as:

• Go Hilton travel program: 110 nights of discounted travel with rooms as low as $40/night
• Hilton Shares: Employee stock purchase at a 15% discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources, including free counseling via our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about our benefits here

At Hilton, we believe every Team Member is a leader. We offer leadership development opportunities throughout your career journey at every level, both in our hotels and corporate offices.

***Note: Available benefits may vary based on employment terms and conditions.***

How You Will Make an Impact

Your role is vital, and here are some of the key duties that make your work unique:

Daily Responsibilities:

• Oversee deployment, implementation, and optimization of brand-led F&B programs, initiatives, and concepts across Hilton's franchise portfolio.
• Act as a primary contact for franchise operational partners, supporting property-level teams to ensure successful execution of brand programs, SOPs, and standards.
• Collaborate with F&B Operations, Brand Performance Support, and Strategy teams to monitor KPIs, analyze outlet performance, identify improvement areas, and implement action plans.
• Assist in planning and developing training materials and opening process resources to enhance F&B outlets, especially for new hotel openings.

Collaboration:

• Work with various teams (Brand, Operations, Analytics, etc.) to align F&B initiatives.
• Build strong relationships with owners and operators through regular communication and visits.
• Facilitate feedback between Lifestyle hotels and brand leadership to refine strategies based on insights.

Ownership of Projects:

• Lead deployment and optimization of new and existing F&B concepts, programs, and standards.
• Support testing of new brand initiatives and technologies to foster growth and operational efficiency.
• Develop operational playbooks and best practices to improve global F&B experiences.
• Implement SOPs and best practices across the portfolio to ensure brand compliance.
• Analyze performance data and guest satisfaction metrics to identify opportunities for improvement.
• Identify underperforming outlets and develop strategies for improvement.
• Assist in pre-opening and opening phases of new hotels, conversions, and transitions.

Minimum Qualifications:

• 10 years in F&B operations
• 5 years in a multi-unit, multi-concept managerial role
• 2 years managing project plans for large organizations
• Experience with three or more restaurant, bar, or hotel openings
• Leadership experience in team and project management
• Willingness to travel 60% domestically and internationally
• Onsite in New York City
• Proficiency in Microsoft365 and Adobe Suite

Preferred Qualifications:

• Bachelor's Degree
• Experience with five or more openings
• Creative, design, or advisory experience in F&B
• Experience in BOH Operations and Culinary
• Menu programming and planning skills
• Knowledge of foodservice software and AutoCAD

Working at Hilton

Hilton, ranked as the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of brands. We are dedicated to creating a welcoming environment and have been serving guests for over 100 years. Learn more about us on our careers blog and Instagram.

Hilton is an equal opportunity employer. We provide reasonable accommodations for qualified individuals with disabilities. For more information, see our accommodation policy here.

Our comprehensive benefits include health coverage, stock purchase plans, paid time off, parental leave, holidays, and more. The salary range for this role is $110,000–$175,000, based on experience and location. Eligible team members may participate in incentive plans.

Job: Brands

Title: Director, Global Lifestyle F&B Implementation and Performance

Location: New York City

Requisition ID: COR0155U

EOE/AA/Disabled/Veterans