Director, Global Freight Services

The Pasha Group; San Rafael (CA); On-site; USD 185,000 - 225,000; Full time

Benefits offered by this job

Incentive plan

Job summary

The Pasha Group seeks a seasoned Director of Global Freight Services to lead the development and execution of freight strategies across global networks. You will drive a unified operating model, advance digital execution, and build scalable multi-modal capabilities with cross-functional collaboration.

You will lead teams in air, ocean, and inland freight, improve service reliability, ensure compliance, and manage vendor relationships to deliver exceptional, customer-focused freight execution at

Qualifications

• Extensive leadership in global freight operations and multi-modal logistics.
• Experience directing complex project cargo and high-value shipments.
• Strong knowledge of regulatory requirements and trade compliance.

Responsibilities

• Lead global freight strategy and unified operating model across air, ocean, and inland networks.
• Oversee multi-modal freight movements including complex project cargo and high-risk shipments.
• Develop and enforce service standards, procedures, and quality controls.
• Strengthen case management, escalation pathways, and critical-path decision-making.
• Use data analytics to improve visibility, performance, and cycle times.

Skills

Freight operations leadership

Global freight strategy

Project cargo

Data analytics

Regulatory compliance

Vendor management

Budget planning

Cross-functional leadership

Education

Bachelor's degree in supply chain/logistics

Tools

TMS

EDI integrations

Shipment visibility platforms

Data visualization tools

Job description

Director, Global Freight Services – Lead Global Freight Strategy, Multi-Modal Operations & Customer-Focused Service Excellence at The Pasha Group

Are you a seasoned freight operations leader with deep experience in project cargo, air freight, over-high and wide shipments, and complex global logistics? Join The Pasha Group as Director, Global Freight Services, where you will lead the development and execution of freight strategies that deliver safe, compliant, high-performing, and customer-focused service across global freight operations.

This leadership role is responsible for driving a unified operating model for Global Freight Services, strengthening service delivery standards, improving milestone reliability, advancing digital execution, and building scalable multi-modal logistics capabilities. You will lead teams across air, ocean, and inland freight networks while partnering with Operations, Customer Experience, Sales, Finance, Shared Services, vendors, carriers, and service providers to support reliable freight execution and long-term operational success.

Lead Global Freight Operations & Service Excellence

Drive safe, compliant, and consistent end-to-end freight execution across complex transportation networks.

• Lead Multi-Modal Freight Operations: Oversee global freight activities across air, ocean, and inland transport networks to deliver reliable, customer-focused service.
• Direct Complex Freight Movements: Lead teams responsible for planning, executing, monitoring, and closing out project cargo, air freight, over-high and wide shipments, and other complex moves.
• Establish Operating Standards: Develop service delivery standards, operating procedures, and quality controls that improve accuracy, predictability, and milestone adherence.
• Strengthen Case Management: Oversee issue resolution, escalation pathways, and critical-path decision-making to protect service commitments and customer outcomes.
• Improve Service Reliability: Use operational data, visibility tools, and customer insights to reduce exceptions, improve cycle time, and strengthen execution across sites and trade lanes.

Drive Technology, Visibility & Data-Enabled Execution

Advance digital tools and analytics that improve freight visibility, decision quality, and operational performance.

• Lead Technology Adoption: Drive adoption of TMS, shipment visibility platforms, EDI integrations, and digital tools across freight activities.
• Improve Data Integrity: Strengthen tracking, workflow management, communication, and reporting processes to support accurate and timely freight execution.
• Use Analytics for Improvement: Analyze operational performance, visibility data, and customer feedback to identify gaps, reduce delays, and improve service quality.
• Enhance Decision Quality: Leverage data literacy and reporting tools to support better planning, risk management, and cross-functional decisions.
• Standardize Digital Execution: Build scalable processes and governance controls that improve transparency and consistency across complex freight movements.

Strengthen Compliance, Risk Management & Operational Readiness

Ensure global freight operations meet safety, regulatory, trade, and customer requirements.

• Lead Regulatory Compliance: Oversee practices related to international and domestic freight requirements, customs processes, hazardous materials handling, port and terminal rules, and applicable standards.
• Support Complex Move Readiness: Strengthen planning for high-compliance or high-risk shipments through risk assessments, cargo surveys, equipment planning, and vendor capability evaluations.
• Manage Safety Standards: Promote safe operating practices, sound judgment, and risk-aware decision-making across freight-related functions.
• Protect Critical Shipments: Ensure operational teams are prepared to manage project cargo, heavy lift, OHW permitting, securement, and other specialized freight requirements.
• Support Trade Documentation: Ensure teams understand key freight documentation needs, including customs processes, trade documentation, letters of credit, Incoterms, and hazardous materials fundamentals.

Build strong partnerships and operating controls that support service quality, cost effectiveness, and enterprise goals.

• Manage Carrier and Vendor Relationships: Oversee service provider performance, cost structures, operational scorecards, and service expectations.
• Support Financial Performance: Lead budget planning, financial monitoring, and operational investment decisions that support cost effectiveness and organizational growth.
• Apply Commercial Insight: Use knowledge of cost drivers, vendor rates, demurrage and detention, claims dynamics, and service requirements to support sound operational decisions.
• Partner Across the Business: Collaborate with Operations, Customer Experience, Sales, Finance, and Shared Services to align freight execution with customer commitments and enterprise priorities.
• Support Commercial Activities: Provide operational expertise for bids, proposals, feasibility reviews, and contracts without direct business development responsibility.

Build High-Performing Freight Teams & Continuous Improvement Culture

Develop leadership capability, frontline expertise, and accountability across multi-site freight operations.

• Lead Management and Frontline Teams: Develop and support teams responsible for freight planning, execution, customer communication, documentation management, and continuous improvement.
• Strengthen Leadership Capability: Coach leaders, build talent, support change adoption, and create accountability across matrixed and multi-site teams.
• Promote Continuous Improvement: Foster a culture focused on safety, service quality, operational excellence, collaboration, and process improvement.
• Resolve Cross-Functional Challenges: Lead escalations, influence decisions, and support practical solutions that improve service outcomes.
• Build Scalable Practices: Create planning disciplines, governance controls, and standard operating procedures that support growth, reliability, and customer confidence.

Why You'll Love Working at The Pasha Group

This role offers the opportunity to shape the future of Global Freight Services within a respected transportation and logistics organization. You will help build a stronger, more scalable operating model that improves service quality, freight visibility, milestone reliability, and customer experience across complex global movements.

At The Pasha Group, you will work with experienced leaders and cross-functional partners to advance safe, compliant, technology-enabled freight operations that support customers, clients, and long-term business growth.

Travel

Up to 15% travel is required. The successful candidate must be able to travel independently to U.S. locations, including Hawaii.

The salary range listed is based on the geographic zone associated with this role: San Rafael, CA. If you are applying to work from a different location, the salary range may vary to align with the cost of labor and market conditions in that area. For applicants from other zones, we encourage you to reach out to us to confirm the relevant salary range for your specific location. Starting pay will be determined by job-related factors including experience, education, and business needs and may be modified at any time.

Zone 1: Starting rate $185,000; up to $225,000 for highly qualified candidates

This job is also eligible for participation in an Incentive Plan with a target payout based on eligible compensation and corporate/individual performance goal attainment.

Annual Incentive Opportunity: 20% of eligible compensation

The Pasha Group family of companies are EOE/AA Employers - Minority/Female/Veteran/Disabled/and other Protected Categories