Director - Global Enablement Operations

Working Nomads; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

A leading tech company is seeking a Director of Global Enablement Operations to drive strategic operations that empower sales teams. You will manage a team, collaborate with executives, and lead initiatives to enhance sales effectiveness. The ideal candidate has experience in SaaS and DevOps environments and is skilled in leveraging AI solutions. This full-time role offers flexibility and remote work options.

Benefits

Flexible Paid Time Off

Equity Compensation

Growth and Development Fund

Home office support

Qualifications

• Proven enablement expertise in the SaaS/software/DevOps industry.
• Experience leading small teams, especially in PMO and communications.
• Working knowledge of sales training technologies and methodologies.

Responsibilities

• Manage, coach, and develop a team of communications experts.
• Collaborate with the CRO and leadership for strategic guidance.
• Oversee GitLab's sales content management system.

Skills

Enablement expertise

Team leadership

Sales training technologies

AI tools

Project management

Job description

As Director of Global Enablement Operations, you'll be at the heart of GitLab's revenue engine, leading the strategic operations that empower our global sales teams to succeed. Reporting to the Vice President, Global GTM Enablement & AI Strategy, you'll drive the systems, processes, and content that enable our field teams to effectively engage customers and drive growth. This role puts you at the intersection of technology, strategy, and people development - where you'll leverage cutting-edge AI solutions and data-driven insights to scale enablement across our global organization. You'll collaborate directly with our CRO and executive leadership team, making this role critical to GitLab's go-to-market success. The challenges are significant: managing complex global operations, aligning cross-functional teams, and ensuring our rapidly growing sales organization has the tools and knowledge they need to win in a competitive DevOps market.

What You'll Do

Manage, coach, and develop a team of communications experts, tool enablement managers, and an analyst

Collaborate and iterate directly with the CRO and the CRO leadership team to provide strategic communications guidance for key revenue-impacting field initiatives

Oversee the management and iteration of GitLab's sales content management system, ensuring CRO LT, field leaders, and field sellers, plus key stakeholders, are engaged and informed on the platform's performance/ROI

Lead sales content and messaging initiatives that support proactive go-to-market activities as well as document internal sales processes for various customer segments and all routes to market

Champion efforts to define, maintain, and improve communication and alignment between Go-To-Market functions including Field, Marketing and Product teams. Champion the adoption of the GTM Enablement Framework

Oversee the enablement project management system to ensure the optimal resources are staffed against the key priorities, adjusting plans accordingly

Research and evaluate opportunities to leverage genAI solutions to improve operational effectiveness and efficiency across enablement

Ensure alignment of field enablement content with key internal and external events, such as new product releases, campaigns, and essential industry trade shows

Leverage Salesforce.com CRM infrastructure and AI technologies to craft enablement communications at scale for the globe and ensure all programs are data-driven

Measure and report on the impact of sales enablement programs and initiatives. In addition, develop a feedback loop to ensure a data-driven approach to ongoing improvements

What You'll Bring

Proven enablement expertise, particularly in the SaaS/software/DevOps industry

Experience leading small teams of enablement operations professionals, particularly PMO, communications, tools, and analytics

Working knowledge of sales training technologies and methodologies; demonstrable experience with sales, partner, and customer success enablement concepts, practices, and procedures

Relevant experience preparing, developing, and executing global sales teams' effectiveness strategies, tactics and action plans for a technology platform

Experience leading enablement operations teams - particularly expert in leveraging AI, communications tools, enablement platforms, and project management software

Strong ability to interact and influence effectively with C-level executives and senior field leaders

Exceptional written/verbal communication and presentation skills

Team player with strong interpersonal skills, skilled at project management and cross-functional collaboration

Ability to thrive in a fast-paced, unpredictable environment

You share our values, and work in accordance with those values

About the team

The Global GTM Enablement team is the strategic backbone that powers GitLab's revenue growth. We're responsible for equipping our global sales organization with the knowledge, tools, and processes they need to effectively engage customers and drive business results. Our team operates at the intersection of sales operations, learning and development, and strategic communications - creating scalable solutions that impact thousands of field professionals worldwide. What makes our team unique is our commitment to leveraging cutting-edge AI and data-driven insights to personalize and optimize the enablement experience. We're solving complex challenges around content management, cross-functional alignment, and performance measurement in a rapidly evolving DevOps market. The team collaborates closely with Sales, Marketing, Product, and Customer Success to ensure our go-to-market efforts are coordinated and effective.

How GitLab will support you

Benefits to support your health, finances, and well-being

All remote, asynchronous work environment

Flexible Paid Time Off

Team Member Resource Groups

Equity Compensation & Employee Stock Purchase Plan

Growth and Development Fund

Parental leave

Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota pay range