Director, Global Commercial Operations

Natus Medical; Schaumburg (IL); Remote; USD 100,000 - 160,000; Full time

Job summary

An established industry player is seeking a strategic leader for the role of Director of Global Commercial Operations. This position involves leading the development of commercial processes, utilizing Salesforce.com CRM to enhance business growth. The ideal candidate will have a strong background in sales and continuous improvement, with a passion for fostering a culture of innovation and efficiency. Join a dynamic team where your contributions will drive significant organizational success and support sustainable growth in a collaborative environment.

Benefits

Aetna Medical Plans

Dental & Vision Benefits

401(k)

Tuition reimbursement

4 weeks PTO

7 Company Holidays

EAP Services

Disability and Life Insurance

Qualifications

• Minimum 5 years in sales, service, or marketing.
• At least 3 years in continuous improvement roles.

Responsibilities

• Develop and maintain commercial processes using Salesforce.com CRM.
• Facilitate continuous improvement initiatives using lean methodologies.

Skills

Salesforce.com

Lean Methodologies

Six Sigma

Team Management

Data Analysis

Education

Bachelor's Degree

Master's Degree

Tools

Salesforce.com

Visio

Microsoft Office

Job description

Position Title: Director, Global Commercial Operations

Department: Operations

Reports To: Chief Commercial Officer

Location: Remote

About the Company:

Natus Sensory provides comprehensive diagnostic and therapeutic sensory solutions to healthcare providers and specialists worldwide through our sales, service, and marketing teams. We are dedicated to continuously improving our service and support. The Director of Global Commercial Operations is a strategic leader, a process improvement advocate, and a cultural change agent, skilled in lean methodologies such as kaizen and Six Sigma.

Summary:

We are seeking an experienced Director of Global Commercial Operations to lead the development and implementation of commercial processes via Salesforce.com CRM. This role requires a customer-facing leader who collaborates across regions and functions to support sustainable business growth.

Essential Duties and Responsibilities:

1. Develop, deploy, and maintain commercial processes using Salesforce.com CRM.
2. Document procedures and train relevant staff.
3. Evaluate commercial activity performance using key indicators.
4. Facilitate continuous improvement initiatives using lean methodologies.
5. Create tools and processes to meet organizational goals, including standard work, visual management, root cause analysis, and market segmentation.
6. Partner with commercial leaders to prioritize and lead process improvements.
7. Contribute to strategic planning with data and insights.
8. Promote a culture of continuous improvement and coach team members.
9. Share knowledge organization-wide and develop talent.
10. Build external and internal connections to enhance personal and organizational growth.

Performance Measures:

1. Successful launch and maintenance of Salesforce.com CRM.
2. Enhanced opportunity management and sales forecasting accuracy.
3. Implementation of visual management to improve sales indicators.
4. Support for revenue growth and market visibility.
5. Development of sales tools and process improvements.
6. Achievement of continuous improvement and ROI targets.

Travel:

Up to 50% travel required.

Supervisory Responsibilities:

Manage and lead a team, including hiring, training, performance reviews, and conflict resolution.

Qualifications:

• Minimum 5 years in sales, service, or marketing.
• At least 3 years in continuous improvement roles.
• Experience managing global teams.
• Proficient with Salesforce.com, Visio, and Microsoft Office.
• Bachelor's degree required; master's preferred.
• Fluent in English.

Other Duties:

This description is not exhaustive; duties may change.

Pay Transparency:

Compensation varies based on skills and experience.

What We Offer:

• Aetna Medical Plans
• Peak Health
• Dental & Vision Benefits
• EAP Services
• Legal Services
• 401(k)
• 4 weeks PTO
• 2 Floating Holidays
• 7 Company Holidays
• HSA options
• Dependent Care FSA
• Disability and Life Insurance
• Tuition reimbursement and more

EEO Statement:

Natus is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment based on protected categories and support accommodations for applicants with disabilities and veterans.