Director, Global Client Services & Growth

SupportFinity™; Sunnyvale (CA); Hybrid; USD 181,800 - 250,000; Full time

Job summary

Guardant Health is seeking a dynamic leader to oversee the Screening Client Services Organization in California. You will define and direct strategic initiatives, enhance customer engagement, and drive operational excellence.

The ideal candidate has over 10 years of leadership experience, particularly in the healthcare sector, and excels in communication and problem-solving. A hybrid work model is enforced, requiring onsite attendance on specific days.

Qualifications

• 10+ years of customer service leadership experience required.
• Experience at Director level managing customer support teams.
• Proficiency in data analysis and metric-driven management.

Responsibilities

• Lead the Screening Client Services performance management framework.
• Oversee development and implementation of operational policies.
• Maximize customer perceptions and evolve engagement strategies.

Skills

Leadership

Communication

Analytical skills

Problem-solving

Negotiation

Education

Bachelor’s degree

Advanced degree

Tools

Tableau

Excel

Salesforce

Job description

Guardant Health is seeking a dynamic leader to oversee the Screening Client Services Organization in California. You will define and direct strategic initiatives, enhance customer engagement, and drive operational excellence.

The ideal candidate has over 10 years of leadership experience, particularly in the healthcare sector, and excels in communication and problem-solving. A hybrid work model is enforced, requiring onsite attendance on specific days.