Director - Global Business Services

WESCO; Glenview (IL); On-site; USD 150,000 - 230,000; Full time

Job summary

Wesco in Glenview, IL, is seeking a Director – Global Business Services to lead operational excellence across the GBS organization. You will drive process improvements, automate where possible, and partner with IT to implement robust controls and roadmaps.

The role focuses on financial stewardship, governance, and steering enterprise-wide transformation. You will oversee the data office to derive insights and guide continuous improvement initiatives, engaging with senior leadership and process

Qualifications

• Experience with shared services/GBS environments.
• Ability to manage outsourced providers (BPO).
• Strong analytical and problem-solving background.

Responsibilities

• Identify opportunities to leverage GBS to drive process improvements and automation.
• Collaborate with GBS operations and IT to implement systems and controls.
• Develop and maintain GBS roadmap with timelines and interdependencies.
• Manage cost/benefit tracking and realization of GBS initiatives.
• Establish SLAs, KPIs and performance metrics with stakeholders.
• Communicate results to senior management and maintain stakeholder alignment.
• Travel up to 25% as needed.

Skills

Strategic leadership

Process improvement

Change management

Financial acumen

Cross-functional collaboration

Executive communication

Vendor/PO management

Education

Bachelor's degree in Accounting/Finance/Business/IT

Masters degree preferred

Job description

As the Director – Global Business Services, you will be responsible Global Business Services (GBS) operational excellence by deploying strategic priorities that will drive key elements of business transformation & change management activities. You will use process improvement, change, project, and analytical methodologies and resources to work collaboratively with Global Process Owners, business unit and functions leadership, across the enterprise to facilitate improvements in the design, management, execution of end-to-end processes and controls in support of the Wesco’s transformation. You will oversee the GBS data office and leverage the vast data assets to derive business insights and impactful continuous improvement opportunities.

Responsibilities:

• Work with stakeholders to identify opportunities within the businesses and functions to leverage the GBS organization, drive process improvements and realize efficiencies - centralize, standardize, scale and adopt automation.

• Partner with GBS operations and IT to implement systems and controls that leverage world class solutions and minimize technical debt.

• Partner closely with stakeholders to develop and maintain business cases and integrated GBS roadmap covering timeline, actions, and interdependencies.

• Manage the overall financial cost and benefit tracking and realization of GBS initiatives.

• Build a culture of continuous improvement that ensures process flows and standard operating procedures are kept current and reviewed by all staff and stakeholders.

• Define and agree on SLAs with key stakeholders, including KPIs and performance management metrics.

• Understand planned and future changes in the enterprise organization, processes and technologies and seek additional opportunities for the GBS function to provide support.

• Maintain alignment with overall business strategy and Digital Data Platform (DDP).

• Support the development of strong controls ensuring all group policies and statutory requirements are complied with by GBS and any third-party service providers.

• Establish regular communication with stakeholders to share successes and solicit feedback on challenges or concerns.

Qualifications:

• Bachelors Degree - Accounting, Finance, Business, IT or related discipline required; Masters Degree preferred.

• 7 years of business leadership experience (cross-functional).

• Minimum of 5 years leadership experience in shared services and/or GBS environment.

• 5 years’ experience managing an outsourced provider (BPO).

• Understanding and experience with core financial processes including accounts payable, accounts receivable, credit, management reporting, etc.

• Strong business acumen.

• Demonstrated ability to effectively communicate operating results to senior management across the organization.

• Ability to build and maintain strong collaborative relationships with stakeholders in functions and teams across the business.

• Ability to work independently and collaboratively with cross functional teams.

• Strong analytical and problem-solving background.

• Ability to influence business decisions.

• Ability to travel 0% - 25%.

#LI-BW1

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html#benefits) and active community engagement, we create an environment where every team member has the opportunity to thrive.

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.