Director, Global Account Management

Flextronics - The Flex Company; United States; Remote; USD 141,000 - 195,000; Full time

Job summary

An established industry player is seeking a Director of Global Account Management to lead strategic account initiatives and ensure optimal performance across various sites. This role offers the chance to make a significant impact by managing P&L, developing customer relationships, and driving efficiency programs. With a focus on collaboration and growth, the position promises a dynamic work environment where your leadership will enhance customer satisfaction and operational excellence. If you're passionate about account management and ready to take on new challenges, this opportunity could be your next career milestone.

Benefits

Medical, Dental, and Vision Plans

Life Insurance

Short-term and Long-term Disability

Matching 401(k) Contributions

Vacation and Paid Sick Time

Tuition Reimbursement

Qualifications

• 8+ years of sales/account management experience required.
• Expertise in operations, technical skills, and customer relationships.

Responsibilities

• Manage account strategies for optimal quality, pricing & delivery.
• Oversee P&L for strategic accounts and maintain customer relationships.
• Coordinate multiple sites to exceed customer expectations.

Skills

Sales Management

Account Management

P&L Control

Customer Relationship Management

Strategic Planning

Negotiation Skills

Project Management

Education

Bachelor’s Degree

Master’s Degree

Job description

Director, Global Account Management

Apply locations USA, Remote time type Full time posted on Posted 3 Days Ago job requisition id WD197362 Job Posting Start Date 04-04-2025 Job Posting End Date. Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

We are seeking to add a Director, Account Management to our Value Added Service division at Flex. This person will be based in Austin TX, reporting to our VP of Account Management for Value Added Services.

In this role, you will be in charge of holding up, developing, implementing, and managing account strategies in order to provide the business with optimal quality, pricing & delivery performance. P&L control for managing strategic accounts and will establish and maintain good strategic customer relationships in order to achieve maximum advantage for the company with the delivery of a quality product to its customers.

What a typical day looks like:

• Guide quarterly financial planning process with sites and hold up orgs.
• Comprehension of P&L and Balance Sheet on levers to improve.
• Set goals for specific accounts of controls.
• Price business in line with segment goals.
• Manage Customer escalations.
• Coordinate multiple sites and functions to exceed customers' expectations.
• Own results of Sales, Profit, and Inventory. In charge of delivering growth and maintaining a Sugar Pipeline.
• Relationship management with Customer at executive / resolution-making levels.
• In charge of closing all commercial negotiations and client pricing changes including recovery of labor indexing and other inflationary costs.
• Accountable for projects/initiatives to maximize COP and drive site focus on efficiency programs.
• Segment relationship management and information flow, developing growth through pan-Flex contribution.
• In charge of contract renewals, changes and maintenance.
• Accountable for delivery on Customer Satisfaction and for Viewpoint scoring across all sites.
• In charge of improving communication and driving best practices across multi-sites.
• Ensures all client programs execute to contract, hitting key KPIs.
• Hold up of ITO versus quote, E&O management.
• Control of tracking risks on the business and reporting to Flex business accordingly.

The experience we are looking to add to our team:

• Typically requires a Bachelor’s degree or equivalent experience.
• Master’s degree preferred.
• Typically requires a minimum of 8 years of sales/account management experience.
• Experience within Value Added Service, third party logistics, repair, refurbishment.
• Experience within cloud or enterprise level account management.
• Demonstrates expert operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
• Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business.
• Demonstrates detailed expertise in very complex functional/technical area or broad breadth of knowledge in multiple areas.
• Understands the strategic impact of the function across sites.

What you'll receive for the great work you provide:

• Full range of medical, dental, and vision plans.
• Life Insurance.
• Short-term and Long-term Disability.
• Matching 401(k) Contributions.
• Vacation and Paid Sick Time.
• Tuition Reimbursement.

Pay Range (Applicable to US Remote). Due to this role being remote, the actual pay range will vary depending on the geographical location of the candidate $141,700.00 USD - $194,900.00 USD Annual.

Job Category

Sales - Marketing - Account Mgmt

Is Sponsorship Available? No

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).