Director, Gift and Swag Management

Reachdesk Ltd; Boston (MA); Remote; USD 150,000 - 180,000; Full time

Benefits offered by this job

Stock options

401(k) match

Medical, dental & vision insurance

Flexible PTO

Collaborative culture

Job summary

Reachdesk is seeking a Director, Gift and Swag Management to lead the Swag Sourcing and Marketplace Teams, expanding gifting options globally and optimizing profitability. You will build relationships with international vendors and report to the Chief Customer Officer.

The ideal candidate brings 5+ years leading branded merchandise or project management, with experience in 3PL environments and WMS systems, plus strong BI skills for client dashboards.

Qualifications

• 5+ years as a leader and people manager in the Project Management or Branded Merchandise space.
• Experience working with or at a 3rd Party Logistics Warehouse.
• Expertise with WMS systems or other relevant ordering, process and fulfillment systems.
• A degree in Supply Chain Management or Logistics is ideal.
• Expertise using BI tools like Looker, Tableau, Zoho, Sisense, or PowerBI for data analysis and dashboards.
• Confident presenting to clients and conveying concepts to non-experts.

Responsibilities

• Set and manage team performance targets focused on adoption and profitability.
• Hire and performance manage people managers and individual contributors across your organization.
• Spearhead opportunities to expand gifting and merchandise options across verticals and regions internationally.
• Manage a strategic roadmap of new opportunities to optimize and develop team performance.
• Create automations, calculators, and playbooks for best practices.
• Develop clear best practices for how services are sold and used by Reachdesk teams.

Skills

Leadership

People management

Vendor management

Forecasting

Strategic planning

Client-facing

Prioritization

Education

Degree in Supply Chain/Logistics

Tools

Looker

Tableau

Zoho

Sisense

PowerBI

Job description

Director, Gift and Swag Management
US Eastern based (remote)
About Us
Reachdesk is the first truly end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees while driving measurable ROI.
We believe gifting is more than just a transaction: it’s about building genuine human connections that fuel business growth. Whether its engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery.
Trusted by many of the most recognized names in technology and SaaS, Reachdesk integrates effortlessly with marketing, sales, and HRIS tech stacks and is powered by our world-class team across New York, London, and Lisbon.
We’re growing, and we’re currently looking for a Director, Gift and Swag Management to join us.

About the Role

As Director, Gift and Swag Management at Reachdesk, you will lead Reachdesk’s efforts to offer our clients the widest range of gifts and branded merchandise at affordable prices. To drive these efforts you will manage Reachdesk’s Swag Sourcing and Marketplace Teams, each owning a portion of Reachdesk’s holistic gifting offering, and develop effective strategies for how these teams can increase adoption, profitability, and customer satisfaction. You will develop relationships with our international vendors for each of these practices and identify opportunities to expand our partnerships to new regions and verticals. You will work directly under our Chief Customer Officer.

The ideal candidate is a strategic expert in the branded merchandise, gifting, and supply chain space, who has a comprehensive background building scalable initiatives, developing 0 - 1 teams and practices, and a five year outlook on forecasting outcomes. You thrive in a fast-paced environment, are solutions-oriented, and have a passion for startups and growing a business in a new market.

Responsibilities

• Set and manage team performance targets focused on maximizing adoption and profitability
• Hire and performance manage people managers and individual contributors across your organization
• Spearhead opportunities to expand Reachdesk’s gifting and merchandise options across different verticals and regions internationally
• Manage a strategic roadmap of new opportunities to optimize and develop your teams performance both internally and externally
• Create automations, calculators, and playbooks that enable consistent best practices across your teams
• Develop clear best practices for how your teams services are sold by other members of the Reachdesk organization to ensure clients leverage these services to the best possible outcomes

About You

• 5 years experience or more as a leader and people manager in the Project Management or Branded Merchandise Space
• Experience working with or working at a 3rd Party Logistics Warehouse
• Expertise with WMS systems or other relevant ordering, process and fulfillment systems
• A degree in Supply Chain Management or Logistics Management is ideal
• Expertise using business intelligence tools like Looker, Tableau, Zoho, Sisense, or PowerBI for both analyzing data and developing client facing dashboards
• Confident presenting in front of clients and conveying concepts to non-experts
• A natural ability to prioritize multiple streams of work across both internal and external stakeholders

The Benefits

• Competitive salary with generous stock options
• 401(k) with employer match
• Medical, dental & vision insurance, including mental health support and fast access to care
• Flexible PTO that increases the longer you’re with us, plus extra flexibility for life’s unexpected moments
• A genuinely collaborative culture with innovative, fun, and ambitious people

Compensation is based on standardised salary ranges by role, level, and location, benchmarked against similar-sized companies. Final offers are determined by a combination of experience, skills, and role fit, and may vary from the listed range.

Reachdesk believes that a diverse team helps us achieve our mission faster, and so we welcome applicants from all backgrounds.

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