Director - Fund Shareholder Services

My Next Stage; Tennessee; On-site; USD 137,000 - 185,000; Full time

Job summary

A leading financial services firm is seeking a Director of Fund Shareholder Services to oversee transfer agency operations for various investment products. The ideal candidate will have extensive asset management experience, strong leadership skills, and a commitment to service excellence. You'll play a pivotal role in managing teams, ensuring regulatory compliance, and fostering collaboration across departments in a dynamic work environment.

Benefits

Flexible Time Off (FTO)

Qualifications

• 8+ years of relevant asset management/financial services experience.
• Focus on transfer agency operations and service provider oversight.
• FINRA Series 6 or 7 licensing required within 6 months of hire.

Responsibilities

• Lead Service Provider Oversight team and ensure compliance with regulations.
• Develop and implement a comprehensive oversight framework.
• Communicate effectively with service providers and internal teams.

Skills

Leadership

Relationship Management

Communication

Problem Solving

Education

Bachelor's degree or equivalent

Job description

What You'll Do

We’re looking for a Director, Fund Shareholder Services to lead, develop, and manage the daily operations of a Service Provider Oversight Team. The Director will be responsible for overseeing a transfer agency oversight program for various investment products, including mutual funds, CITs, interval funds, and 529 plans!

This role involves close collaboration with transfer agent service providers and internal teams such as Compliance, Trust Company, Distribution, and Intermediary Oversight.

• Serve as a leader for the Service Provider Oversight team, responsible for monitoring and managing transfer agency operations across various investment products. Develop and implement a comprehensive framework for due diligence, ongoing monitoring, and reporting. Act as the primary liaison between transfer agent service providers and internal stakeholders.
• Oversee and coordinate the team’s day-to-day operations, ensuring all activities comply with industry regulations and internal policies. Provide strategic oversight, guidance and support to staff to maintain high quality performance and deliver exceptional service to shareholders and internal stakeholders.
• Lead, develop and motivate staff in an environment that embraces change, fosters focus, teamwork, creativity, timeliness, and results that are measured and recognized.
• Effectively communicate with service providers and internal teams, sharing insights based on expertise in transfer agent operations.

Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years!

Principal Asset Management offers global asset management expertise across a diverse set of traditional and alternative asset classes. Check us out at www.principalam.com!

Who You Are

• Bachelor's degree or equivalent
• 8+ years of relevant asset management/financial services experience with a focus on transfer agency operations and service provider oversight
• Previous investment products experience including mutual funds, CITs, interval funds, and 529 plans
• A deep understanding of transfer agent and intermediary operations
• Broad knowledge of business area practices, systems, and processes
• FINRA Series 6 or 7 licensing required within 6 months of hire and FINRA Series 26 or 24 licensing required 6 months later. If licensing not already obtained, must become a FINRA non-registered, fingerprint-only associate

Skills That Will Help You Stand Out

• Experience operating in a global, matrixed organization
• Excellent relationship management skills and the ability to work with senior leadership, service providers, clients, and internal teams
• Handle conversations with professionalism and demonstrate the ability to maintain confidentiality and good business ethics and negotiation skills
• Excellent leadership, training, interpersonal, verbal and written communication, organizational, problem solving/analytical, prioritization skills, and detail orientation

Occasional travel and overnight stays may be required.

Salary Range Information

Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)

$137000 - $185000 / year
Time Off Program

Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don’t accrue a bank of time off under FTO and there is no set number of days provided.
Pension Eligible

No
Additional Information

Location(s)

We’re open to considering in-office or hybrid talent. Locations for hybrid talent are Des Moines, Charlotte, Chicago, or New York City. You’ll work with your leader to figure out which option may align best based on several factors

Work Authorization/Sponsorship

At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.

Nonimmigrant Workers and Green Card for Employment-Based Immigrants

Investment Code of Ethics

For Principal Asset Management positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Posting Window

We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.
Original Posting Date

6/6/2025
Most Recently Posted Date

6/6/2025