Director, Franchise Operations - South (SSD & AH)

The Coca-Cola Company; Atlanta (GA); On-site; USD 150,000 - 190,000; Full time

Job summary

The Coca-Cola Company is seeking a Director of Franchise Operations in the Phoenix, Arizona area to lead cross-functional franchise activities with bottling partners. You will serve as the primary liaison to bottler leadership, ensuring alignment with the Annual Business Plan and driving performance on topline, share and volume.

The role requires a strategic mindset, strong leadership, and proven experience in franchise operations.

Qualifications

• Bachelor’s degree in business administration, Marketing, or related field; MBA preferred.
• Minimum 10 years of experience in franchise operations or a similar leadership role.
• Proven track record delivering topline, share and volume objectives.
• Strong analytical, forecasting and strategic planning skills.
• Excellent interpersonal, communication and leadership abilities.

Responsibilities

• Act as the primary point of contact and face of KO to the bottler head in the assigned geography.
• Develop and implement strategic plans to ensure the annual business plan (ABP) is delivered effectively.
• Drive bottler strategies for topline, share, volume, and other key objectives.
• Forecast performance metrics and adjust plans as necessary to meet objectives.
• Build strong relationships with bottlers and partners to drive alignment and cooperation.
• Represent Coca-Cola values in all interactions, promoting transparency and ethical leadership.

Skills

Analytical skills

Forecasting

Strategic planning

Interpersonal skills

Communication skills

Leadership

Education

Bachelor’s degree in business administration/marketing or related field

MBA preferred

Job description

Position Title: Director, Franchise Operations Swire SOUTH

Department: Franchise Leadership, Mountain Arctic Pacific USA (aka Swire & Mainstream)

Reports To: Senior Director, Franchise Operations - Swire

Location: Phoenix, Arizona

Position Overview

The Director of Franchise Operations is a pivotal role responsible for the strategic oversight and leadership within an assigned geographical and bottler territory(ies). This leader will serve as the 360-degree 'face of KO' to the bottler head in the assigned geography, ensuring alignment and delivery of the Annual Business Plan (ABP), while driving performance across topline, share, volume, and other key objectives. This role necessitates proactive an effective focus on driving execution with bottling partners, performance forecasting with as-needed planning adjustments, execution of controllables, and stewardship to accelerate and ensure key support functions' needs are met. Responsibilities are for the total KO portfolio.

This is an exceptional opportunity for a dynamic leader to further Coca-Cola's growth and reputation in the assigned geography, embodying the company’s values and commitment to excellence.

What You'll Do For Us

• Strategic Leadership:
• Act as the primary point of contact and 'face of KO' to the bottler head in the assigned geography.
• Develop and implement strategic plans in alignment with corporate goals to ensure the annual business plan (ABP) is delivered effectively.
• Drive and support bottler strategies for topline, share, volume, and other key objectives.
• Performance Management:
• Establish and forecast performance metrics, adjusting plans as necessary to meet objectives.
• Analyze market trends, consumer insights, and competitor activities to inform strategies and optimize performance.
• Operational Execution:
• Ensure execution controllables are in place to drive efficiently toward established goals.
• Identify gaps in performance and implement corrective actions with urgency as needed.
• Stewardship and Support Function Leadership:
• Ensure the acceleration of key support functions, facilitating collaboration and engagement among cross-functional teams.
• Provide leadership in ensuring that all support functions have the necessary resources and guidance to meet their objectives.
• Relationship Building:
• Cultivate strong relationships with bottlers, stakeholders, and partners to drive alignment and cooperation.
• Represent Coca-Cola values in all interactions, promoting transparency, integrity, and ethical leadership.
• Innovation and Continuous Improvement:
• Encourage and pioneer innovative approaches to franchise leadership and operations.
• Promote a culture of continuous learning and improvement within the territory.
• Other projects tied to strategic priorities as may be identified according to business need.

Requirements & Qualifications

• Bachelor’s degree in business administration, Marketing, or related field; MBA preferred.
• Minimum of 10 years of experience in franchise operations or a similar leadership role within the CPG industry.
• Proven track record of delivering strategic objectives related to topline, share, and volume.
• Strong analytical, forecasting, and strategic planning skills.
• Excellent interpersonal, communication, and leadership skills.
• Ability to work effectively in a fast-paced environment and adapt to changing circumstances.

Values & Behaviors Expected

• Leadership & Integrity: Demonstrate ethical leadership and integrity in all business dealings.
• Collaboration: Foster teamwork and collaboration across functions and territories.
• Diversity & Inclusion: Champion a culture of respect for diversity and inclusion.
• Innovation: Encourage innovation and forward-thinking solutions.
• Accountability: Take ownership and accountability for results and actions.

What We'll Do For You

• Enable you to lead complex system initiatives that reshape how Coca-Cola competes in market and builds future growth capabilities across our bottling partners.
• Provide scope to apply transformation leadership that bridges strategic thinking and market execution within a collaborative, growth-oriented environment.
• Offer opportunities to build and enhance system capabilities that make our franchise network more agile, data-enabled, and efficient.
• Support your development as a transformation leader through exposure to regional and enterprise-level challenges that strengthen long-term business readiness.