Director, Franchise Business Consultant and Operations

Authority Brands; Boston (MA); On-site; USD 120,000 - 190,000; Full time

Job summary

Authority Brands Inc. is seeking a hands-on Director, Franchise Business Consultant and Operations to lead regional consultants, drive franchise growth, and ensure strong support from the Franchise Support Center.

You will guide KPI oversight, operational and financial support, and strategic coaching across the region. You will manage a team of coaches, build trust with franchise partners, travel up to 75% to franchise locations, and align initiatives with our Systems of Business to help

Qualifications

• Bachelor's degree or equivalent experience required.
• 6–8+ years as a consultant, advisor, coach, or in running a services-based business or franchise.
• Managerial and/or team leader experience.
• Strong in operational efficiencies, KPI tracking and data analysis.
• Ability to interpret P&L statements and assess impact of initiatives.
• Experience partnering cross-functionally to meet customer needs.
• Excellent communication and motivational skills.
• Willingness to travel up to 75% to franchise locations.

Responsibilities

• Lead a regional team of franchise business consultants to support franchise growth and aspirations.
• Act as business consultant and coach, building trust with team and franchise partners to influence growth and profitability.
• Be the go-to person for regional leadership information and guidance.
• Establish regular virtual and onsite touch points to understand franchise operations and provide insights.
• Develop knowledge of Authority Brands tools, platforms, and support systems to maximize performance.
• Coach team members to be a trusted resource for franchisees in good times and crises.
• Prioritize requests from FSC functions to connect with franchisees.
• Advise partners on Franchise Agreement compliance and support compliance efforts.
• Conduct market meetings to benefit groups of franchisees.
• Provide guidance on culture development as an extension of company culture.
• Deliver franchisee territory health diagnostics and quarterly reviews including YOY revenue.
• Other duties as assigned.

Skills

Consultant/Advisor experience

Managerial leadership

Operational efficiencies

KPI & data analysis

P&L interpretation

Cross-functional collaboration

Clear communication

Travel up to 75%

Education

Bachelor's degree or equivalent

Job description

Authority Brands Inc. is a leading provider of home services, building brands that support the success of our franchisees, as well as bettering the lives of the homeowners we serve and the people we employ.

The Director, Franchise Business Consultant and Operations is a hands‑on leader of consultants that are the primary contact between the franchisor and the franchisee. You and your team members will act as the franchisee's connection to the Franchise Support Center ensuring there is a strong support system and trusted advisors in place. This position will oversee operational KPI’s for the region and team, ensuring they are providing management, operational, and financial support to franchise partners through a consultative relationship built on trust. The strength of that relationship will directly impact your team’s ability to be an effective FBC. You are the leader of coaches, advising how franchisees should leverage our Systems of Business in the effort to help them reach their personal and business goals.

Responsibilities

• Lead a regional team of franchise business consultants in support of our franchisee's growth and aspirations.
• Perform the role of business consultant and coach; building trust with your team as well as your franchise partners to influence growth and profitability within their franchise
• Be the go-to person for your leadership for any and all information as it pertains to your region.
• Establish a regular cadence of virtual and onsite touch points to maintain a deep understanding of the business operations of our franchise partners, providing insights and assistance when needed
• Develop a deep understanding of all available Authority Brand tools, platforms, and support systems available to our brands to maximize performance and instill trust with your franchisees
• Coach your team to be the person your franchisees seek out for advice, come to in a time of crisis, or to celebrate the victories they have experienced
• Prioritize the requests of the FSC functions to connect with your franchisees
• Advise our franchise partners on the importance of staying in compliance with the Franchise Agreement and assisting when needed in the efforts to help the franchise partner stay compliant
• Conduct market meetings for your franchisees, bringing groups of franchisees together for the betterment of the group
• Providing guidance to the franchisees in the development of their culture and how it acts as an extension of our company culture
• Responsible for delivering franchisee territory 'health' diagnostics
• Performing a monthly Profit and Loss statement reviews including YOY revenue
• Other duties as assigned

Qualifications

• Bachelor’s degree (B.A) or Equivalent experience required
• 6 - 8+ years of experience in the capacity of a consultant, advisor, coach, or in running a services-based business or franchise
• Managerial and/or team leader experience
• Skilled in operational efficiencies, best practices, KPI’s, and data analysis
• Comfortable interpreting P&L statements and understanding how various initiatives may impact top & bottom lines
• Experience partnering cross functionally to ensure your customers get what they need when they need it
• Skilled in communicating clearly and motivating those around you
• Ability to travel up to 75% to Franchisee locations within your assigned territory

• We believe our greatest assets are our employees, we offer competitive salaries and a full benefits package to include, PTO, paid holidays, 401(k) and more.

Authority Brands Inc. conducts drug screens and background checks on applicants who accept employment offers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions however we do not sponsor Visa’s at this time.

Authority Brands Inc. is an Equal Opportunity Employer