Director, Financial Assistance - Online Programs (Remote)

University of Miami; Coral Gables (FL); Remote; USD 80,000 - 120,000; Full time

Job summary

The University of Miami seeks a Director of Financial Assistance for Online Programs to manage financial aid services for graduate and professional students. This remote role involves overseeing operations, ensuring compliance, and collaborating with program staff to support student recruitment and retention.

Qualifications

• 5+ years of experience in financial aid, preferably in online education.
• Knowledge of financial aid regulations for online students.
• NASFAA Professional Credentials preferred.

Responsibilities

• Oversee financial aid operations for online programs.
• Ensure compliance with federal, state, and institutional regulations.
• Supervise financial aid advisors and support staff.

Skills

Organizational skills

Analytical skills

Communication skills

Education

Bachelor’s Degree in Higher Education, Business, or related field

Master’s Degree

Tools

Online financial aid management systems

Job description

Director, Financial Assistance - Online Programs (Remote) page is loaded

Director, Financial Assistance - Online Programs (Remote)

Apply locations Coral Gables, FL time type Full time posted on Posted 2 Days Ago job requisition id R100087745

Current Employees:

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Director of Online Program Financial Aid
Location: Remote
Direct Reports: Financial Aid Advisors and Support Staff for Online Programs

Position Summary:
The Director of Online Program Financial Aid oversees financial aid services for graduate and professional students enrolled in online programs. This role is responsible for managing the awarding, packaging, and compliance of financial aid specifically tailored to the online student population. The Director ensures that online students receive efficient, accurate service and works closely with online program staff to support student recruitment, retention, and success.
Key Responsibilities:
• Online Student Financial Aid Management:
Oversee financial aid operations for online programs, including application processing, need analysis, and award disbursement. Ensure that all aid processes meet the needs of online learners, with timely support and accurate information.
• Compliance and Best Practices for Online Programs:
Ensure compliance with all federal, state, and institutional regulations related to online financial aid. Develop and implement best practices specific to online student support and award management.
• Collaboration with Online Program Staff:
Work closely with the online program administration to coordinate financial aid support, aligning processes with enrollment and retention goals. Act as a financial aid resource for online program staff, providing training and guidance on financial aid matters.
• Scholarship and Funding Allocation:
Manage scholarships, grants, and institutional funds for online students, ensuring proper allocation and compliance with funding requirements. Partner with Advancement on donor-funded scholarships for online students, ensuring accurate award management.
• Team Leadership and Support:
Supervise financial aid advisors and support staff who work directly with online students. Provide training, mentorship, and ongoing support to ensure high-quality service and compliance.

Qualifications:
• Bachelor’s Degree in Higher Education, Business, or a related field; Master’s Degree preferred.
• 5+ years of experience in financial aid, preferably with a focus on online or distance education. Any relevant education, certifications and/or work experience may be considered.

• Knowledge of financial aid regulations and best practices for online student populations.
• Strong organizational, analytical, and communication skills.

Skills and Certifications:
• NASFAA Professional Credentials in Administrative Capability, Need Analysis, Customer Service, Direct Loans, and Packaging & Notification of Awards are preferred. Other credentials are strongly encouraged.
• Experience with online financial aid management systems is an asset.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

A13

About Us

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.

The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.

The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.

Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.

The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.

Transforming lives

With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.