Director, Field Training

Eversource; Berlin (CT); On-site; USD 185,000 - 206,000; Full time

Job summary

Eversource Energy is seeking a Training & Apprenticeship Leader to oversee the on-the-job training and apprenticeship programs for field operations employees, coordinating with executives and supervisors to align classroom learning with real-world work and safety practices. This role develops training processes and performance assessments.

Requires a Bachelor's degree in Business Administration, Training & Development, Education or related field and a minimum of twelve years managing employee

Qualifications

• Bachelor’s Degree in Business Administration, Training & Development, Education or related discipline.

Responsibilities

• Oversees on-the-job training programs and schedules for craft employees and supervisors in Electric Operations.
• Develops training performance assessment tools and materials for field trainers.
• Manages work plans and budgets aligning classroom training with field progression across multiple crafts.
• Documents performance results and develops written progress reports and development plans.
• Ensures certification and qualifications are up to date and training records are maintained.

Skills

Adult learning

Instructional design

Communication

PC proficiency

Education

Bachelor's Degree

Job description

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Role and Scope of Position

This position is responsible for overseeing and coordinating the on-the-job training and apprenticeship program for field operations employees (Line workers). Works with Executives, Directors, Managers and Supervisors to ensure new and progressing craft employees are assigned to work and projects that will reinforce their classroom training, as well as strengthen and broaden their knowledge and skills regarding work methods, tools and safety practices. Oversees development of processes that ensure the work performed by craft employees is monitored, supported and assessed and that continual feedback is provided. Partners with others to coordinate the implementation of learning and development activities to support progression, new tools, equipment, compliance training and recordkeeping needs. This position is also responsible for the management and professional development of the assigned training Field training professionals.

Essential Functions

• Ensures the implementation of on-the-job training programs and schedules that mutually support the education and training of craft employees and supervisor technical training and refresher training.
• Ensures craft and compliance field training is consistent with, and supports, work standards and procedures, the proper use of tools, materials and equipment and other work practices for new and progressing employees in Electric Operations.
• Collaborates with training supervisors and Operations managers on the creation of training performance assessment tools and materials and apprenticeship programs that will be used by trainers in the field to evaluate employee performance in all crafts.
• Partners with Operations managers to create a work plan (and budget) that aligns with classroom training and fosters the application of skills and knowledge to progressing employees in all crafts (overhead, underground, stations, meters, gas, driver).
• Implements criteria and evaluation tools necessary to accurately assess and measure the work performed and progress made by craft employees in various stages of their apprenticeship.
• Ensures development and implementation of new equipment training.
• Ensures development of processes to address observed and documented gaps between craft employee performance and Company policies and procedures.
• Defines the necessity for, and means by which, immediate and continual feedback regarding job performance is delivered.
• Documents and summarizes performance results that are used to evaluate craft employee proficiency levels and adherence to work standards and safety procedures.
• Documents and ensures operations certification and qualifications.
• Ensures assessments are used for developing written progress reports and on-the-job training summaries to provide written feedback and creation of development plans.
• Partners with training supervisors and Operations managers to ensure technical training programs are designed to close performance gaps and are connected to measurable performance improvements.
• Oversees the management and development of Field Training staff.
• Manages, selects, coaches and develops Feld Training staff.
• Ensures the maintenance of training and compliance records; creates and manages field training apprenticeship program budget.
• Communicates key corporate messages and performance measures to assigned staff.

Technical Knowledge/Skill/Education/Licenses/Certifications

• Technical Knowledge/Skill: Requires an understanding of the electric distribution network equipment and work practices and procedures. Requires knowledge of adult learning principles, instructional design and evaluation/assessment and measurement techniques. Requires excellent written and oral communications skills. Ability to use PC desktop applications (e.g., Microsoft Word, Excel and PowerPoint).
• Education: Requires a Bachelor’s Degree in Business Administration, Training & Development, Education or related discipline. Advanced degree preferred.
• Experience: Minimum of twelve (12) years managing employee training activities and working in training & development, education setting or operations management. Demonstrated experience in working and communicating across functional boundaries, interacting with a union workforce and process improvement as well as operations experience and knowledge.

Working Conditions

Work is performed primarily in an office, classroom and field environment which requires sitting, walking, standing, stair climbing, using a telephone and computer and attending meetings. May require driving to various job site locations and customer premises to make field visits and observe the field training and evaluation of field personnel. Must be available to work emergency storm assignment as required. Must be available to travel between MA/CT/NH as necessary.

Mental Aspects

Work includes analyzing, consulting, designing, implementing, presenting, leading, and coordinating. This role works in an environment that often requires the performance of multiple simultaneous activities, where deadlines need to be met and work is performed under pressure while involving significant business commitments and results.

Competencies

• Build trusting relationships
• Manage and develop people
• Foster teamwork and cross-functional collaboration
• Lead change
• Communicate strategic vision
• Create an engaged workforce
• Focus on the customer
• Take ownership & accountability

Compensation and Benefits

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is: $185,090.00-$205,660.00

Worker Type

Regular

Number of Openings

1

Emergency Response

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Who we are

Eversource Energy (NYSE:ES), a Fortune 500 and Standard & Poor’s 500 energy company based in Connecticut, Massachusetts and New Hampshire, operates New England’s largest energy delivery system. Eversource is committed to safety, reliability, environmental leadership and stewardship, and expanding energy options for its 4.3 million electric and natural gas customers. We are a company dedicated to our customers, communities and employees. We know that our success depends on the best efforts of our engaged team-talented and dedicated individuals who take pride in their work, know and exhibit the value of teamwork and collaboration, and support each other in working safely every day.