Director, Field Services

Hercules Laundry; Hicksville (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

401k plan with company contribution

Employee Referral Bonus Program

Continuous training and career develop

Job summary

Hercules Laundry on Long Island, NY is seeking a Director of Field Services to lead all field service operations, drive service performance, and own P&L accountability. You will partner with Installation and Warehouse teams, recruit and develop staff, manage budgets, and serve as the senior escalation point for service issues.

Expected salary ranges from $120,000 to $180,000 per year, with compensation variability based on qualifications and experience.

Qualifications

• Bachelor’s degree or 5–10 years related experience.
• Experience managing a multi-million-dollar operation in a service-based business is preferred.
• Management experience leading a workforce in the field is preferred.
• Experience working with P&Ls and financial reports.

Responsibilities

• Oversee completion of service tickets to meet targets and customer expectations.
• Develop and implement new strategies to improve service performance.
• Oversee service resource and workforce issues.
• Monitor performance against goals and take corrective action when needed.
• Establish regular team meetings with direct reports and provide guidance.
• Coordinate with Customer Service, Sales, Parts and Installation teams.
• Recruit, hire, and manage performance of staff.
• Maintain department morale with strong business ethics.
• Monitor department budget and financial performance.

Skills

Strategic leadership

Verbal and written communication

Problem solving

Data analysis

Team management

Microsoft Office

Education

Bachelor’s degree or 5–10 years related experience

Tools

Microsoft Office

Job description

Are you ready to elevate your career? If so, we are looking for a Director, Field Services, for our company located on Long Island, NY. In this role, you will directly manage all of the field service operations personnel and will work in close collaboration with the Installation and Warehouse team to delivery results. You will have full department P&L responsibility and will direct the staff in the areas of service. As the senior leader, you will serve as the single point of contact and accountability for service issue escalation and resolution. If you are looking for an opportunity to grow your career and be part of a winning team, we’d like to meet you!

Estimated Salary: $120,000 to $180,000 per year based on qualifications and experience.

Actual compensation will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, and responsibilities.

What you’ll do:

• Oversee the completion of service tickets with a focus to ensure they meet with targets set by the business and expectations of our customers.
• Develop and implement new business strategies for creating or improving processes and procedures to improve service performance.
• Oversee Service resource and workforce issues for the organization.
• Monitor departmental performance against goals to ensure that progress is being made, and that corrective action is taken if necessary.
• Establish regular team and individual meetings with direct reports to facilitate resolution of issues/problems or to provide guidance related to key successes.
• Establish key touch points with other teams such as Customer Service, Sales, Parts and Installation.
• Responsible for recruitment, hiring, terminations and performance management.
• Manage the morale in the department by setting and demonstrating a strong business ethic for dealing with employees, suppliers, and customers.
• Monitor financial performance to ensure the department is meeting or exceeding budgetary commitment.
• Create and analyze Excel reports to improve workflow and business processes, making recommendations to senior leadership
• Reinforce a culture of safety and ensure all teams are working in a manner that is compliant with our safety standards
• Carry out management responsibilities in accordance with Hercules policies and applicable laws

What we’re looking for:

• Bachelor’s degree from a four-year college or university is preferred; or 5-10 years related experience; or equivalent combination of education and experience. Management courses and seminars a plus
• Experience managing a multi-million-dollar operation in a service-based business preferred
• Management experience leading a workforce in the field is preferred
• Experience working with P&Ls and financial reports
• Proficient with Microsoft Office. Must also possess a keen technological aptitude to quickly gain familiarity with custom software applications specific to Hercules
• Exemplary verbal and written communication and presentation skills, including the ability to effectively present and communicate information in group meetings, and respond to questions from groups of managers, clients, and customers
• Ability to define problems, collect and analyze data, establish facts, and draw valid conclusions
• Ability to set high standards, hold themselves and others accountable with a track record of building a winning culture
• Ability to accept and give constructive feedback and feel comfortable having difficult conversations when needed

Why Choose Us:

• Impactful Role: provide strategic and operational branch direction using your management experience
• Innovative Solutions: assess branch performance to develop recommendations that support business strategies
• Diverse Responsibilities: willingness to perform essential field functions if required to maintain continuity and timelines of business and customer expectations
• Leadership Focused: use your leadership skills to empower others, develop a high performing team, and deliver results for associates, customers, and the business

Here’s a little bit about us:

We are transforming the laundry experience with innovative technology, better options, and unparalleled service and support. We’ve been in the laundry business for more than 65 years, so you can trust our depth of knowledge and expertise. At Hercules, people are at the center of everything we do. We’re committed to building a world-class team and creating a safe and healthy work environment in which our employees take pride.

Here’s a few highlights of the benefits you’ll enjoy:

We offer a comprehensive benefits package such as:

• 401k plan with company contribution
• Employee Referral Bonus Program
• Continuous training and career development

Please visit our company website at www.hercnet.com to learn more about WASH’s mission, vision, and core principles.

We are an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, disability, or status as a veteran, or because of any other federal, state, and local protected class. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws. We may require associates to submit to drug testing after receiving an offer of employment, but before beginning their job with us. We comply with federal, state, and local laws with respect to the administration of drug testing and consideration of test results, which may vary based on location. We participate in and comply with E-Verify in states requiring E-Verify to determine the eligibility of U.S.-based individuals to work in the U.S.

We respect the privacy of candidates for employment. WASH's Privacy Policy sets forth how we will use the information we obtain when you apply for a position through this careers site. The Privacy Policy is accessible at: https://www.wash.com/privacy-policy/. This Privacy Policy also includes important disclosures pursuant to the California Consumer Privacy Act. Please review the Privacy Notice carefully before submitting any information through this form. If you do not consent to the terms of this Privacy Policy, please do not submit information to us through this form, and instead contact Human Resources at [e-mail] to inquire about the position.