Director, Facilities Maintenance and Retail - Climate Control US

Sunbelt Rentals; Massachusetts; Hybrid; USD 99,000 - 136,000; Full time

Benefits offered by this job

Health, Dental and Vision plans

401(k) Match

Paid vacation and holidays

Tuition Reimbursement

Employee Assistance Program

Job summary

Sunbelt Rentals seeks a Director, Facilities Maintenance and Retail - Climate Control to guide strategic sales and operations for the CC segment. You will lead training, mentor SCRs, and drive revenue growth while improving customer experiences across geographies.

The role requires leadership, strong communication, and the ability to execute cross-functional initiatives, with travel up to 50% and a focus on creating lasting client partnerships.

Qualifications

• Bachelor’s degree or equivalent combination of experience and education.
• 3-5 years of sales and/or marketing experience.
• Ability to travel 50% of the year.
• Excellent communication and interpersonal skills with executive leadership.
• Strong training, coaching and presentation skills.

Responsibilities

• Lead strategic sales initiatives and training for climate control customers.
• Develop and execute 12-month strategic sales plans and long-term growth strategies.
• Collaborate with cross-functional leaders to promote CC capabilities and cross-sell solutions.
• Manage accounts, negotiate terms, and ensure timely payments and AR performance.
• Prepare detailed technical proposals and RFQ responses for complex projects.

Skills

Leadership

Training

Coaching

Presentation

Strategic Sales

Communication

Interpersonal skills

Education

Bachelor’s Degree or equivalent combination of experience and education

Tools

Microsoft Office

Job description

Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary Director, Facilities Maintenance and Retail - Climate Control

Position Objective: The Director, Facilities Maintenance and Retail will work closely with the Vice President of Sales to lead the expansion of the Facility Maintenance & Retail end market’s strategic sales and operational strategies. This will include leadership, coaching, mentorship, and onboarding Strategic Customer Representatives (SCR) to drive profitable revenue growth, by improving the overall customer experience and onboarding new strategic climate control (CC) customers. This position will need to communicate and promote these strategies to senior leadership and be able to effectively manage the implementation and adoption to the field level as well as provide comprehensive updates and analytics regarding the performance to plan.

Position Responsibilities:

• Safety: Ensure health and safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner, always.
• Strategic Sales: Increase DOS productivity by assisting with training, solution support, implementation, market segment development, revenue driving strategies and reporting and analytics Perform quarterly account reviews ensuring customer expectations are met or exceeded. Serve as SME for technical support for complex engineered solutions Assist with designs, take-offs/proposal calculations and help WIN secure large projects and customers Create a uniform customer experience across all geographies Collaborate and synergize with a variety of leaders across the company (General Tool & Equipment and all Specialty businesses) to promote CC capabilities with the intent to cross-sell products, solutions, and services Serve as link between Sales/Ops/Fleet to maximize fleet ROI with strategic customers Analyze rates, lead charge to ensure premium rate achievement. Accountable for annual rate reviews for all strategic customers Create and execute short & long-term sales plans and supporting strategies that result in significant revenue growth Develop and execute a 12-month strategic sales calendar to include: sales training, webinars, customer events, trade show, industry networking event, conference presentations and lunch-n-learn Collaborate with NAMs, SCRs, RSDs, identify existing managed accounts with significant potential. Focus on promoting capabilities with the intent to expand revenue by cross-selling to these customers our products, solutions, and services Increase revenue in categories and products across all seasons within Facility Maintenance & Retail landscape Manage AR and timely payment for all FM and E-fulfillment customers. Negotiate terms favorable to climate control and overall organization’s AR goals Creation of annual budgets with quarterly performance feedback and tracking to ensure annual budgets are achieved. Conduct quarterly account and performance reviews with FM SCR Team: Work with contracts team and legal with managing and executing master rental agreements timely for new or existing Facility Maintenance & Retail strategic customers.
• Training & Technical Support: Lead internal/external webinar series, highlighting our capabilities, products, services, and solutions Provide product specific RFQ support. Prepare detailed technical proposals and product submittals in response to customer requirements along with contingency plan creation and execution Lead, coach, and mentor e-fulfillment and FM solutions teams to comprehend customer’s climate control needs, effectively and efficiently facilitate work order requests, and analyze workflow processes to maximize productivity.
• Marketing: Collaborate with Marketing to enhance our brand, communicate our value proposition and continue to extend our leadership position in facility maintenance & retail Support marketing with implementing relevant marketing collateral (point-of-purchase displays, advertising and sales collateral, trade show and industry association participation) Create external customer marketing content relevant to growth and penetration within strategic customer’s organizations.
• Reporting/Analytics: Develop, maintain, and communicate KPIs and dashboards that effectively measure progress and visibly translate it into increased revenue and sales activity. Schedule quarterly review calls to review fleet performance, revenue growth, rate achievement, cap factor and utilization. Conduct end-user and competitive market research to determine pricing, margin, and profitability targets Lead annual rate review process and implement necessary step changes to align with broader company goals Work with commission team to effectively analyze and adopt changes with the FM SCR comp plan that align with the target compensation for the role and the broader organization.

Requirements:

• Education & Experience: Bachelor’s Degree or equivalent combination of experience and education, plus 3-5 years of sales and/or marketing experience
• Available to travel 50% of the year
• Must have the ability to operate both strategically and tactically
• Excellent communication and interpersonal skills to interface with all levels of an organization including executive leadership along with great follow up skills and ability to change mid-stream to achieve targeted goals
• Strong training/coaching/presentation skills
• Technical and mechanical aptitude and ability to instruct, train and demonstrate product features and benefits
• Proficient in Microsoft applications
• Person can reside anywhere in the US close to a major airport

Base Pay Range:

$98,573.00 - 135,537.60 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes: Health, Dental and Vision plans 401(k) Match Volunteer time off Short-term and long-term disability Accident, Life and Travel insurance, as well as flexible spending Tuition Reimbursement Options Employee Assistance Program (EAP) Length of Service Awards

Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement): 12-25 vacation days depending on years of service 5 sick days 6 holidays 2 half day holidays 2 floating holidays 1 inclusion day 1 volunteer day

We are proud to offer the following benefits: Medical/Dental/Vision Insurance 401(k) Retirement Plan - US RRS Plan – CAN Paid Parental Leave Paid Holidays and Paid Time Off Tuition Reimbursement And many more

Gear up for an exciting career! Sunbelt Rentals supports service members. Veterans encouraged to apply.

A leader in the equipment rental industry, Sunbelt Rentals is constantly advancing the idea of how a company can best serve its customers, communities and the planet. With over 1,000 locations across North America and an expansive portfolio of products and services, we deliver solutions to support any job. Sunbelt’s extensive fleet exceeds and includes general construction equipment, industrial tools, pumps, power & HVAC, trench shoring, scaffolding, remediation & restoration equipment, and more. At Sunbelt Rentals, we place enormous value on the welfare and commitment of our employees as well as the superior level of service they provide for our customers. All our employees benefit from extensive on-the-job training, which is amongst the best in the industry. Our advancement opportunities are why many of our staff remain with us throughout their careers. Sunbelt Rentals means diversity, teamwork, recognition for exceptional performance, and room to grow! We are proud to offer the following benefits: Medical/Dental/Vision Insurance 401(k) Retirement Plan - US RRS Plan – CAN Paid Parental Leave Paid Holidays and Paid Time Off Tuition Reimbursement And many more Designed to serve distinct customer segments requiring a high level of technical expertise, Sunbelt Rentals offer a highly diversified product mix, as well as trained experts. Climate Control Services Industrial Services Tools & Equipment Oil & Gas Services Power & HVAC Services Pile Driving Services Pump Solutions Scaffold Services Remediation and Restoration