Director, Express Implementation Support - North America

OneStream Software; United States; Remote; USD 158,000 - 198,000; Full time

Job summary

A leading technology company seeks a Director of Express Implementation Support to oversee technical leadership for internal and partner implementation teams. This remote position involves ensuring effective solution delivery and addressing issues during project execution. The ideal candidate will have strong communication skills and a proven background in managing CPM or ERP software implementations.

Benefits

Vision insurance

Medical insurance

Life insurance

Dental insurance

401K plan

Qualifications

• 7+ years of professional experience in CPM or ERP software implementations.
• 5+ years of experience leading a team.
• Experience in SQL and object-oriented programming is preferred.

Responsibilities

• Provide technical leadership and support for implementation teams.
• Manage the triage of issues during Express solutions delivery.
• Collaborate with cross-functional teams to deliver solutions.

Skills

Communication

Technical leadership

Analytical thinking

Education

Bachelor’s Degree in Accounting, Finance, Computer Science, or equivalent

Master’s degree in business, Accounting, Finance, or Information Technology

Tools

MS Office

MS Project

Job description

Director, Express Implementation Support - North America

Join to apply for the Director, Express Implementation Support - North America role at OneStream Software

Director, Express Implementation Support - North America

Join to apply for the Director, Express Implementation Support - North America role at OneStream Software

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Location: Remote, USA

Compensation: $158,000.00 - $198,000.00

Benefits Offered: Vision, Medical, Life, Dental, 401K (Range applies to US candidates only) + Benefits/Variable Comp/Equity – Range may vary depending on experience

Employment Type: Full-time

Summary

The Director of Express Implementation Support within the Architect Factory is responsible for providing technical leadership and guidance throughout the solution implementation process to both internal and external (partner) implementation teams. This role will serve as first level of triage for Implementation teams during the delivery of projects involving Express Solutions. In addition, this role will support Sales and Implementation teams in evaluation and scoping efforts, as requested.

The Director will monitor progress of ongoing Express implementations and track any issues being experienced by Implementation teams. This role will be responsible for collaborating with and serving as intermediary to other teams within the OneStream ecosystem to provide necessary solutions, to include the Solution Network Development, Documentation and Education/Training teams.

The ideal candidate will have strong communication skills, the ability to comprehend complex business and technical requirements, and a proven track record of designing and delivering high-quality solutions.

Primary Duties And Responsibilities

• Responsible for first-level triage of Implementation Support to OneStream Services and Partner Implementation teams during delivery of Express Solutions, to include:
• Participate, as requested, in design meetings/workshops or review of designs.
• Review and ratification of designs/builds.
• Regular and proactive support of Express Solution build.
• Other ad-hoc assistance to Services and Partners, as requested.
• Responsible for advanced support to Customer Support and Remote Consulting organization team members with triage of issues as they pertain to Express Solutions.
• Serve as primary liaison to Solution Network Development team to address:
• Issues being experienced by internal or partner implementation teams.
• Ratification of new features being requested and/or developed.
• Participation in testing of new features.
• Participate in OneStream events to highlight current and new Express Solutions, such as:
• Splash and WAVE Summit, as appropriate.
• Other ad-hoc or regional events.
• Participate in OneStream knowledge/best practices/documentation development and dissemination:
• Ensure Express Solution documentation and implementation materials are accurate and maintained.
• Participate in the development of updates to GES materials as they pertain to Express Solutions.
• Monitoring OneCommunity forum.
• Knowledge Base article authoring.
  

Required Education And Experience

• Bachelor’s Degree in Accounting, Finance, Computer Science, Computer Information Systems, Software Development, or equivalent technical experience.
• 7+ years of professional experience in CPM or ERP software implementations or development.
• 5+ years of experience leading a team.
• Understanding of financial concepts (financial statements).
• Possess strong oral and written communication, organization, and time management skills.
• Demonstrated experience with MS Office, including MS Project.
• Exhibits critical thinking and an analytical background.
  
  

Preferred Education And Experience

• Master’s degree in business, Accounting, Finance, or Information Technology.
• SQL and object-oriented (VB.Net, C#) coding experience.
• Prior experience with any of the following products:
• OneStream
• SAP Outlooksoft BPC
• SAP BOFC (Cartesis)
• HFM (Hyperion Financial Management)
• FDM (Financial Data Quality Management) or UpStream
• Hyperion Planning
• Hyperion Essbase
• IBM Cognos
• Or other EPM solutions
  
  

Knowledge, Skills, And Abilities

• Results-driven
• Detail-oriented
• Exposure to software engineering
• Creative thinking
• Commercial awareness
• Ability to multi-task and prioritize
• Strong business acumen
• Familiarity with accounting concepts
• Flexible and adaptable
• Project management
• Cross-functional collaboration
• Public speaking and presentation
  
  

Who We Are

OneStream is how today’s Finance teams can go beyond just reporting on the past and Take Finance Further by steering the business to the future. It’s the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com.

Why Join The OneStream Team

• Transparency around corporate structure, salary, and benefits
• Core value of customer success
• Variety of project work (not industry specific)
• Strong culture and camaraderie
• Multiple training opportunities
  
  

All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.

OneStream is an Equal Opportunity Employer

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Software Development

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