Director, Experiential Packaging

Quint; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading provider of ticketing solutions in Charlotte, NC is searching for a Director of Experiential Packaging. This role requires overseeing product strategy and execution while managing a talented team. The ideal candidate will have extensive experience in event management and strong leadership abilities. Responsibilities include defining pricing models and collaborating with various internal departments to enhance customer experiences. This full-time position offers opportunities for innovative development and growth in the exciting world of sports and entertainment.

Qualifications

• 8+ years’ experience in event management, ticketing, or hospitality.
• 3+ years in a leadership role.
• Deep knowledge of ticketing, procurement, and inventory management practices.

Responsibilities

• Oversee strategy and execution of Quint's global product portfolio.
• Manage the Product Development team.
• Define pricing models and operationalize packaging strategies.

Skills

Leadership

Negotiation skills

Analytical skills

Financial acumen

Organizational skills

Education

Bachelor’s degree in Business Administration, Hospitality, Sports Management or related field

MBA preferred

Tools

Salesforce

Excel

Job description

Director, Experiential Packaging

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Who We Are

Quint is the industry‑leading provider of official tickets and hospitality packages to the world’s most prominent sports and entertainment events. Based in Charlotte, North Carolina, with offices in six countries, Quint’s global footprint and proprietary technology platform continue to be the foundation of its exponential growth.

Quint’s innovative programs enable partnership properties to expand fan experiences and corporate client entertainment opportunities in a way that reflects the quality and prestige of those brands. Quint has a portfolio of 15+ official property partnerships servicing over 90 events, including Formula 1, NBA, Kentucky Derby, MotoGP, Breeders’ Cup, Belmont Stakes, and the NHL.

What You Will Do

As the Director, Experiential Packaging, you’ll oversee the strategy, execution, and team responsible for creating and managing Quint’s global product portfolio. This includes supervising the Product Managers, Inventory Specialist, and Product Coordinators, ensuring that inventory is strategically sourced, priced, and deployed to maximize margin and customer experience. The Director will collaborate with internal departments and external partners to ensure seamless delivery of innovative, profitable, and premium ticket and hospitality offerings.

Essential Job Duties & Functions

• Leadership & Team Oversight
  • Manage, mentor, and develop the Product Development team (Packaging & Procurement, Inventory Specialist, Product Coordinator)
  • Foster a culture of accountability, collaboration, and innovation within the department
  • Provide strategic direction, clear priorities, and professional development opportunities
• Packaging Strategy & Development
  • Define product ladder for each event, while overseeing and building the pricing models. Making sure all costs are correct, and margins are achieved when setting selling prices
  • Work with SVP, Product Development to identify growth opportunities, set product priorities, and establish pricing strategies
  • Lead the creation of unique, high‑value fan experiences and packages aligned with brand standards
• Inventory & Procurement Oversight
  • Oversee global ticket procurement strategy, ensuring optimal inventory levels and cost efficiency. This means managing the Paddock Club tickets process, VIP Village, other hospitality and Grandstand tickets
  • Manage vendor, promoter, and organising body relationships to secure ticket and hospitality inventory
  • Ensure compliance and accuracy of procurement documentation, audits, and reporting
• Financial Management & Risk Mitigation
  • Partner with Finance and Accounting Ops to establish budgets, monitor performance, and ensure profitable outcomes. Assist in making sure settlements for each event are correct
  • Conduct risk assessments for major events and proactively adjust strategy to minimise exposure. Salesforce reporting and run rates
  • Provide executive leadership with regular reporting on performance, risk, and opportunities
• Cross‑functional Collaboration
  • Partner with Sales, Marketing, and Operations to ensure product launches align with timelines and organisational goals
  • Ensure Salesforce and internal systems accurately reflect product availability, margins, and status
  • Support Business Development and Partnership teams with product insights and innovation opportunities

Basic Qualifications

• Bachelor’s degree in Business Administration, Hospitality, Sports Management or a related field; MBA preferred
• 8+ years’ experience in event management, ticketing, or hospitality
• 3+ years in a leadership role
• Proven success in developing and executing profitable packaging strategies in sports, entertainment, or travel industries
• Strong leadership skills with experience managing and growing high‑performing teams
• Deep knowledge of ticketing, procurement, and inventory management practices
• Financial acumen with experience managing budgets, margins, and risk
• Strong negotiation skills and ability to build relationships with external vendors and partners
• Exceptional organisational, analytical, and problem‑solving skills
• Proficiency in Salesforce or other CRM platforms; advanced Excel and reporting skills; Trello and Genuity a plus

Physical Demands

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 25 pounds
• Must be able to work on‑site at Charlotte, NC headquarters
• Willing and eligible to travel internationally, as needed
• Eligible to work in the United States

Seniority level

Director

Employment type

Full‑time

Job function

Design, Art/Creative, and Information Technology