Director, Experience Strategy

Adelphi Group; New York (NY); On-site; USD 160,000 - 170,000; Full time

Job summary

Remedy Edge NY is seeking a Director of User Experience with at least 10 years in UX across omnichannel projects, especially in healthcare/pharma settings. The role requires senior client-facing leadership, guiding strategy, and building strong cross-functional collaborations.

The position emphasizes design systems, accessibility, and AI-enabled workflows. The role is based in New York with a hybrid-in-office requirement, guiding complex engagements and leading UX teams to deliver excellence

Qualifications

• 10+ years of UX design and omnichannel experience, including client-facing leadership.
• Deep healthcare marketing UX expertise with pharma and medical needs.
• Strong WCAG accessibility, design systems, SEO, measurement, and health literacy.

Responsibilities

• Lead strategic conversations with clients and senior stakeholders, guiding UX direction.
• Oversee omnichannel UX execution across websites, emails, banners, social media, and apps.
• Direct and mentor UX designers, ensuring best practices and high-quality delivery.

Skills

UX design leadership

Omnichannel experience

Client-facing leadership

Figma

AI tooling

Tools

Figma

Adobe Creative Suite

Job description

Agency:

Remedy Edge

Job Function:

Strategy and Planning

Job Subfunction:

Strategy

Job Description:

Remedy Edge

At Remedy Edge NY, we believe health can’t wait.

The stakes are higher. The pace is faster. And hesitation costs lives.

That’s why Remedy Edge exists. We help brands, healthcare professionals, patients, and decision-makers get the edge on health through urgent thinking, creativity, and action.

We’re growing our team with talent. Skill matters, but how you work matters just as much. We’re looking for team members who are:

• Relentless in the pursuit of better ideas, tighter creative, and more strategic thinking
• Respectful of the people behind every pitch, brief, timeline, concept, and shoot
• Remarkable in the standard they hold themselves to, knowing that average doesn’t move us forward

Because when health is on the line, every moment matters. And every edge counts.

Inclusivity

Healthcare communications should reflect the realities of the people they’re meant to reach. We’re committed to building teams with diverse perspectives, experiences, and voices, because the best ideas emerge when everyone is heard. By embracing differences, we create stronger work that leads to more meaningful health outcomes.

Flexibility

Great work doesn’t come from sitting in a specific place. It comes from giving talented people an environment to do their best thinking. Our flexible hybrid model empowers teams to work where they’re most effective, whether that’s in our NYC headquarters, at home, or alongside clients. With intentional meeting-free time, seasonal flexibility, and modern ways of working, our team has the space to get the edge, their way.

Who We Are

Remedy Edge is a global healthcare communications network built to make creativity and technology a force for better health outcomes.

We are a collective of courageous, curious, generous, and gritty people driven to solve the toughest challenges in healthcare. We question assumptions and push past what’s expected. Our work is grounded in deep expertise across behavior, culture, channels, and innovation. The result is work that moves people from awareness to action, from delay to decision, and from possibility to progress.

Remedy Edge, NY

Title: Director, User Experience – Pharmaceutical Advertising Experience
Company/Location: New York, NY
Department/Discipline: User Experience

Overview

The successful candidate will be able to effectively drive UX quality and direction for complex engagements or portfolios, serving as a senior partner to the business, clients, and leadership teams. They will communicate UX best practices and principles to clients and internal teams, lead UX Designers on execution, and ensure UX best practices are met across all projects. Deep experience in the healthcare marketing industry, particularly with materials promoting products to healthcare professionals and integrating complex pharma and medical needs, is required for this senior role.

Responsibilities

• Client & Stakeholder Leadership: Lead strategic conversations with clients and senior stakeholders, providing clear, practical advice and strategic design direction.
• Omnichannel Execution: Implement UX best practices across a comprehensive range of digital and omnichannel tactics, including websites, emails, banner ads, social media, digital sales aids, and congress applications.
• End-to-End UX Direction: Oversee entire UX tracks, establishing excellence in discovery, information architecture, prototyping, and experience definition.
• Design Systems & Standards: Lead advanced design system management, internal training, and set clear, uncompromising expectations for overall quality and delivery.
• Team Leadership & Mentorship: Direct and manage UX teams, cultivate emerging leaders, and handle the training and instilling of UX best practices across portfolios.
• Strategic Collaboration: Build strong relationships across cross-functional partners to work effectively through competing priorities and fast-paced agency environments.
• Innovation & AI Integration: Partner directly with senior (VP and above) UX leadership to evaluate innovation and AI capabilities to support, automate, and elevate the UX team’s workflows.

Experience & Qualifications

• Proven Track Record: 10 or more years of UX design and omnichannel experience, including significant client-facing leadership.
• Healthcare & Pharma Expertise: Deep understanding of how to seamlessly integrate research, brand, business, medical, content, technology, and regulated pharma needs into actionable design work.
• Specialized Domain Knowledge: Proven expertise in WCAG accessibility compliance, design systems, SEO, measurement, and health literacy.
• Strategic Synthesis: Ability to balance business and brand strategy with research insights, data, and medical requirements to generate solutions that drive client confidence, scope, and impact.
• Discovery Research: Experience conducting and synthesizing deep discovery research into a cohesive strategic approach, including leading high-level discovery presentations and subsequent creative briefs.
• Platform & Technical Skills: Expertise in standard UX software, with a heavy emphasis on Figma and AI tools.

$160,000 - $170,000

To the extent permissible by local law, Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers:

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.