Director, Event Technology II - Dallas Marriott Downtown , Dallas TX

Encore; Dallas (TX); On-site; USD 60,000 - 110,000; Full time

Job summary

An established industry player is seeking a dynamic Director of Event Technology II to lead a high-performing team in Dallas. This role is pivotal in driving revenue and profitability while ensuring exceptional service delivery and client satisfaction. As the Director, you will cultivate relationships with key venue personnel, manage financial operations, and oversee the execution of high-tech events. If you are passionate about audio-visual technology and have a strong background in operations management and customer service, this is the perfect opportunity to make a significant impact in a collaborative and innovative environment. Join us to elevate the event experience to new heights!

Benefits

Health Insurance

401(k) Plan

Paid Time Off

Employee Discounts

Training and Development Programs

Qualifications

• 5+ years of audio visual experience required.
• 3+ years in operations supervisory/management roles.
• Strong financial management and reporting skills needed.

Responsibilities

• Lead a successful sales and operations team to achieve revenue goals.
• Develop strong relationships with venue partners and clients.
• Manage daily operations and ensure high-quality service delivery.

Skills

Leadership

Customer Service

Financial Management

Audio Visual Equipment Knowledge

Sales Management

Operations Management

Education

Bachelor's Degree

Equivalent Experience

Tools

Microsoft Office

CRM Software

Job description

Position Overview

The Director, Event Technology II (DET II) is responsible for leading a successful sales and operations team to achieve the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET II promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role manages venue(s) with $1 M - $8M in revenue and will report to a Regional Director, Venues or an RVP, Venues.

Key Job Responsibilities

1. Venue Partner Relationships

• Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention.
• Service high profile/visibility events and act as a point of escalation when needed.
• Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business.
• Partner with Venue Sales Leadership on sales strategies.
• Create and participate in business review presentations.

Financial Management & Reporting

• Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures.
• Strategically ensure event profitability is maintained based on proper staffing per event.
• Achieve Encore’s financial goals for the location(s) by effectively directing the management of labor, equipment sub-rentals and other costs.
• Train and direct operations and sales managers to complete standard and ad hoc reports.
• Complete and analyze reports to effectively manage the business.
• Enforce the utilization of the company billing system, coordination of invoicing activities and that billing is reviewed and approved by clients.
• Review location P & L and develop action plans to address deficiencies/grow the business.
• Confirm venue partners process all payments to Encore in a timely basis.

Operations Management

• Responsible for the strategic, long-term direction of large and small high tech, high volume events at the property.
• Direct operations team to manage daily floor operations including scheduling and equipment setups, operation, and strikes are completed, and in accordance to brand standards.
• Confirm operations team is using inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
• See the Big Picture by efficiently sharing labor and equipment within the local market.
• Guarantee an Encore management presence at all venue meetings, such as daily stand ups or sales meetings.
• Analyze schedules and available labor and equipment resources and make recommendations for labor and equipment sharing within local markets.

Technical Ability

• Act as a resource or point of escalation for technical support for sales and operations leadership team.
• Ensure staff understands the technical aspects of the job.
• Effectively utilize applicable company computer systems.

Sales Management

• Hold Sales Team accountable for maintaining a healthy pipeline at all times to achieve established revenue targets.
• Confirm all known opportunities are in CRM and completed accurately and updated at all times.
• Lead the sales forecasting efforts at home location(s), ensuring they are accurate and submitted timely.
• Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.
• Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.

Customer Service

• Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments.
• Lead the team to exceed the expectations and needs of internal and external customers.
• Meet with guests on site or assign this to a team member, and verify equipment is setup accurately and working properly to customer needs, and verify the team is monitoring each event and checking in on customers throughout the day.
• Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image.

People Development

• Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.
• Embrace and foster the company’s Core Values.
• Direct and manage performance, address employee concerns, maintain adequate staffing levels, and facilitate team development.
• Navigate the union labor market and associated management dynamics, where applicable.
• Direct and manage the human resources activities including selection, performance management, and learning.
• Provide focused and continued coaching to develop the skills of team members.
• Verify that employees are trained on Encore standards for service and equipment, and properly trained on company computer systems.
• Recommend team members for training opportunities, as needed.
• Ensure Encore's D,E &I initiatives are implemented.

Job Qualifications

• Bachelor’s degree is preferred or equivalent experience.
• 5+ years of audio visual experience.
• 3+ years of operations supervisory/management experience.
• 3+ years of customer service or hospitality experience.
• Sales experience is a plus.
• Working knowledge of audio visual equipment in a live show environment.
• Ops 200 & Leadership 200 Certification.
• Proficiency with the use of computer hardware.
• Proficiency with computer software and programs, including the Internet and Microsoft Office.
• Effective leadership abilities and customer satisfaction and people development focus.
• A valid driver’s license is required for team members who may operate Company vehicles.

Competencies (by Core Values)

• Builds Effective Teams.
• Manages Conflict.
• Ensures Accountability.
• Instills Trust.
• Decision Quality.
• Demonstrates Self-Awareness.
• Financial Acumen.
• Drives Vision and Purpose.
• Develops Talent.
• Drives Engagement.

Physical Requirements

Team members must be able to meet the physical demands below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Sitting: 2-3 hours per day.
• Standing: 4-5 hours per day.
• Walking: 4-5 hours per day.
• Stooping: 0-1 hour per day.
• Crawling: 0-1 hour per day.
• Kneeling: 0-1 hour per day.
• Bending: 0-1 hour per day.
• Reaching (above your head): 2-3 hours per day.
• Climbing: 0-1 hour per day.
• Grasping: 4-5 hours per day.

Lifting Requirements

• 0 - 15 lbs: Frequently.
• 16 - 50 lbs: Frequently.
• 51 - 100 lbs: Occasionally.
• Over 100 lbs: Occasionally.

Carrying Requirements

• 0 - 15 lbs: Frequently.
• 16 - 50 lbs: Frequently.
• 51 - 100 lbs: Occasionally.
• Over 100 lbs: Occasionally.

Auditory/Visual Requirements

• Close Vision: Continuously.
• Distance Vision: Continuously.
• Color Vision: Frequently.
• Peripheral Vision: Occasionally.
• Depth Perception: Frequently.
• Hearing: Continuously.

Pushing/Pulling Requirements

• 0 - 15 lbs: Frequently.
• 16 - 50 lbs: Frequently.
• 51 - 100 lbs: Occasionally.
• Over 100 lbs: Occasionally.

Note: The physical requirements marked with an asterisk (*) indicate activities performed without assistance.

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Work is performed in a venue/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple venue locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual venue or a representation of venues in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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