Director, Event Retail

SupportFinity™; New York (NY); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Wellness reimbursement

Generous Holiday and PTO schedule

Remote work flexibility on Fridays

Job summary

SupportFinity™ is seeking a Director of Event Retail to oversee retail operations at major soccer events. This role requires a strategic mindset to enhance fan engagement and drive retail sales, alongside a strong background in retail systems and practices.

The successful candidate will collaborate with partners to align retail strategies with enterprise goals, while managing marketing budgets and dissecting performance metrics. Join a company committed to fostering a diverse and inclusive workplace.

Qualifications

• 8+ years of experience required.
• Demonstrated decision making and problem-solving skills.
• Commitment to building positive team environments.

Responsibilities

• Oversee all aspects of retail at League Events.
• Collaborate with Event Retail Partners for high performance.
• Manage retail budgets and drive future growth.

Skills

Strategic mindset

Analytical skillset

Retail systems understanding

High-energy

Collaboration skills

KPI delivery

Contract negotiation

Presentation skills

Multi-tasking

Interpersonal skills

Education

Bachelor’s Degree

Tools

Word

Excel

PowerPoint

Outlook

Job description

The Director of Event Retail will be responsible for the vision and execution of Soccer United Marketing’s retail endeavors across enterprise events. These events include but are not limited to MLS All-Star, Leagues Cup, MLS Next and MLS Cup. This person will partner with SUM partners, SUM’s retail operator and licensees to drive sales and fan engagement across our events.

Responsibilities

• Lead On-Site Retail Execution: Oversee all aspects of retail at League Events, including product assortment, merchandising, fan engagement, and marketing, ensuring a seamless experience.
• Manage Event Retail Partners: Collaborate with Event Retail Partners to handle retail purchases, operations, and on-site sales to achieve high performance.
• Coordinate Contracts & Deliverables: Facilitate contracts and manage deliverables with Event Retail Partners, agencies, and external stakeholders to ensure smooth execution.
• Budget & ROI Management: Manage retail budgets and assess return on investment to drive future growth and optimization.
• Collaborate with MLS Departments: Work closely with MLS Events, and other internal teams to ensure retail aligns with the fan experience and enterprise goals.
• Product Assortment Strategy: Partner with the licensing team to ensure a relevant, compelling, and trend-forward product assortment that appeals to diverse fan segments.
• Drive Retail Revenue & Engagement: Identify and implement strategies to boost retail sales and fan engagement at events.
• Innovate Merchandising & Marketing: Drive new merchandising, marketing, and promotional strategies that elevate the fan experience at each event.
• Sales Tracking & Reporting: Oversee sales goals, track performance, and handle reporting, analytics, and reconciliation.
• On-Site Retail Operations: Manage the set-up, partner relations, and troubleshooting of retail activities at events to ensure smooth operations.
• Market Research & Innovation: Stay ahead of industry trends and monitor competitor practices, introducing innovative solutions for the League’s retail operations.
• Cross-Department Collaboration: Partner with internal teams (e.g., Events, Marketing, BI, and Broadcast) to integrate retail into broader strategic initiatives.
• Develop Reports & Materials: Create sell-in materials, PR reports, and recaps for internal and external stakeholders.
• Share Insights & Tools: Lead the collection of fan insights and sales data, sharing key findings with partners to drive better results.
• Support Global Partner Initiatives: Assist with the execution of key initiatives in event spaces, supporting global partner relationships.
• Engage Retail Accounts: Build and maintain strong relationships with retail partners to ensure MLS stays top of mind through ongoing communication and presentations.
• New Retail Partnerships: Identify and engage potential retail partners and channels to expand business opportunities for SUM licensees.
• Assist Licensees with Product Sell‑In: Provide data-driven insights to support product buys for MLS Licensees.
• Fan Engagement & Activations: Implement continuous fan engagement strategies to boost awareness and drive product sales.
• Elevated Merchandising: Ensure MLS products are presented effectively in retail environments and support digital marketing and landing pages.
• Strategic Business Analysis: Analyze sales performance and recommend strategic adjustments to optimize product buys with key accounts.
• Marketing Budget Oversight: Manage the annual marketing budget and conduct ROI analysis for retail initiatives.
• Local Fan Engagement: Collaborate with MLS Clubs to foster local fan engagement through targeted retail activations.
• Cross‑Functional Retail Initiatives: Work with internal departments on cross‑functional retail opportunities, including sponsorships and events.
• Collaborate with Licensing Team: Provide feedback and work with the MLS Licensing team to create and improve product offerings.
• Strategic Reporting: Develop quarterly and annual business reports for upper management and clubs, supporting strategic planning initiatives.
• Procedure & Policy Enforcement: Develop departmental procedures, productivity standards, and ensure adherence to company policies.
• Additional Duties: Perform other responsibilities as assigned.
• Bachelor’s Degree required.
• 8+ years of experience required.

Required Skills

• Strategic mindset to building business cases for taking calculated risks to grow consumer products, understanding of business dynamics, and analysis of competitive marketplace.
• Analytical skillset and data-driven approach to decision making.
• Sound understanding of retail systems and practices.
• High-energy and ability to work in a fast-paced environment.
• Ability to operate and communicate effectively in a team-oriented and collaborative environment.
• Demonstrated ability to deliver aggressive KPIs in defined timeframes.
• Ability to lead contract terms and experience working with legal professionals.
• Strong written and slide development presentation skills for clear communication.
• Attention to detail when multi-tasking across various projects in a fast-paced environment.
• Comfortable managing multiple projects, prioritizing, and working under tight deadlines.
• High-quality interpersonal and influencing skills to work cross-functionally in a complex organization.
• Comfortable in both large, matrixed organizations, and in lean, “start-up like” environments
• High-level of commitment to a quality work and organizational ethics, integrity, and compliance.
• Demonstrated decision making and problem-solving skills.
• Strong interpersonal, communication; written and verbal, and presentation skills.
• Commitment to building positive team environments, and to working effectively within such teams.
• Travel (~20%) and work non-traditional hours, including evenings, weekends, and holidays.
• Proficiency in Word, Excel, PowerPoint, and Outlook.

Desired Skills

• Knowledge of the Spanish Language (business proficiency).
• Deep knowledge and interest in Major League Soccer, our Clubs, and Players.

Total Rewards

Major League Soccer offers a competitive starting base salary of $120,000 - 150,000, based on individual qualifications, market financials, and operational business needs. We are committed to providing a Total Rewards package that attracts, supports, engages, and retains talent. Our benefits package includes comprehensive medical, dental, and vision coverage, a $500 wellness reimbursement, and generous Holiday and PTO schedule to promote work-life balance. We also prioritize career and professional development, offering on-the-job training, feedback, and ongoing educational opportunities.

We believe in the power of in-person collaboration to fuel creativity, strengthen connections, and cultivate a vibrant workplace. As a result, employees are required to work from an MLS office at least four days a week. We understand the value of balance, so employees also have the flexibility of working remotely on Fridays, along with the option to take up to two additional remote flex days each month.

At Major League Soccer, we are proud to be an equal opportunity employer. We value diversity and inclusion and believe that a diverse workforce enhances our ability to compete in the marketplace. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

We are dedicated to ensuring that individuals with disabilities are provided reasonable accommodation throughout the job application or interview process, essential job functions, and other benefits and privileges of employment. If you require accommodation, please contact us to request it.

Join our team and be part of the Major League Soccer family, where we elevate the game and inspire greatness!