Director Event Production

MSG Entertainment Holdings, LLC; Chicago (IL); On-site; USD 147,000 - 165,000; Full time

Job summary

Madison Square Garden Entertainment Corp. in Chicago is seeking a Director of Event Production to lead the execution of concerts, special events, and family shows at the Chicago Theatre.

You will manage end-to-end event planning, coordinate with venue departments, and maintain budgets to optimize client experiences. The role requires 8-10 years in live production, strong technical knowledge of rigging, power, safety, and union regulations, plus proven leadership in fast-paced environments.

Qualifications

• 8-10 years' experience in Live Event, Concert, Theatre, or Touring Production with supervision responsibilities.
• Technical knowledge of rigging, power, safety protocols, and union regulations (I.A.T.S.E., I.B.E.W., Theatrical Teamsters).
• Working knowledge of audio and lighting.
• Familiarity with building codes and fire safety specific to MSG venues.
• Ability to manage multiple tasks with financial and operational implications across departments.

Responsibilities

• Oversee end-to-end event planning with clients and venue stakeholders from advancement to load-out.
• Coordinate staging, lighting, sound, client seating, and staffing requirements.
• Generate and maintain event budgets with timely updates and cost tracking.
• Support Chicago administrative and management teams to identify efficiencies and best practices.
• Collaborate with outside agencies to ensure work rules, jurisdictions, codes, and policies are followed.
• Manage union and non-union labor scheduling and direct crews.
• Troubleshoot on event days and respond to emergencies in a fast-paced environment.
• Oversee transition from day-of-event activities to equipment load-out.
• Evaluate client and guest experience through observation and feedback.
• Attend production, security and FOH meetings as Executive on Duty to align expectations and ensure SOPs.
• Ensure guests and staff experience while adhering to appearance and presentation guidelines on-site.

Skills

Live event production leadership

Budget management

Union & non-union labor coordination

Communication

Multi-tasking

MS Office

AutoCAD

Lighting & audio knowledge

Tools

AutoCAD

MS Word

Excel

Outlook

PowerPoint

Job description

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.

Who Are We Hiring?

The Director, Event Production is responsible for the successful advancement and completion of the assigned events at the Chicago Theatre. The Director, Event Production will encompass managing the operational execution of a wide range of events such as concerts, special entertainment events, and family shows. This person will act as the liaison between client and all venue departments, partners and stakeholders to maximize operational efficiency through collaboration and communication. Additionally, this position will be responsible for generating and maintaining operational budgets for the assigned event. The Director, Event Production will work with Union & a Non-Union labor workforce. The position exists within an environment that is a 24/7 operation due to the numerous daily and nightly events across live entertainment. The ability to successfully multi-task and collaborate in an energetic and time-sensitive environment is of the utmost importance.

What Will You Do?

• Responsible for administering all event planning with the client and venue stakeholders throughout the entire event process for assigned events, from advancement to being on-site for load-in through load out.
• Responsible for administering all event planning with the client and venue departments including, but not limited to, staging, lighting and sound, client seating, and client staffing requirements.
• Generate and maintain budgets with timely updates throughout the event process through constant analysis and attention to detail. Track costs against budget for settlement with internal and external clients.
• Offer support to the administrative and management team located in Chicago while finding efficiencies and identifying best practices through policy and protocol guidelines
• Work with outside agencies to ensure work rules, jurisdictions, codes, and policies are maintained.
• Understand and communicate with all parties the work rules for Union & Non-Union labor teams.
• Schedule and direct union and non-union labor associated with the daily operation of event.
• Troubleshoot event day issues and be highly responsive to emergencies in a fast paced, time sensitive environment.
• Oversee transition from day of event activities to the load out of all equipment for assigned events.
• Evaluate quality of client and guest experience through observation and responding to feedback.
• Collaborate with venue AGM throughout the show to ensure an exceptional client and guest experience.
• By assigned as Executive on Duty (E.O.D.) - attend production, security and FOH meetings on day of event to ensure a holistic understanding of the client’s expectations. As well as oversee ingress, run of show, egress and emergency situations to ensure that all standard operating procedures are being adhere to.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

What Do You Need to Succeed?

• 8-10 years working experience in Live Event, Concert, Theatre, and/or Touring Production with direct responsibility for supervising and directing staffs across a wide range of operating functions in a changing environment.
• Technical knowledge surrounding production specific items involving but not limited to rigging and engineering review, power provisions, industry standard safety protocols, Union regulations and processes specific to I.A.T.S.E, as well as I.B.E.W & Theatrical Teamsters.
• Working knowledge of audio and lighting
• Knowledge and understanding of general building codes & fire safety specific to each MSG venue
• Ability to successfully manage multiple tasks with both financial and operational implications across departments and venues in a deadline-oriented environment.
• Experience supervising and working with Union & Non-Union Crews
• Experience creating and maintaining event budgets and preparing financial information for event settlements.
• Strong communication, collaboration, organizational skills, time management skills, and exceptional attention to detail.
• Ability to resolve conflicts in time sensitive manner.
• Adept at maintaining a positive, open, approachable, and professional relationships with a diverse group.
• Demonstrate integrity, tact, diplomacy, and a commitment to company values and principles.
• Computer skills including MS Word, Excel, Outlook, PowerPoint
• AutoCAD working knowledge with ability to produce renderings to further clarify on sale maps & seating diagrams in time-sensitive environment.

Special Requirements

• General physical requirement such as lifting 25lbs., standing for long periods, walking long distances, working in inclement conditions, lead and assist in evacuation of guests and staff, ability to walk up and traverse downstairs, bending and constant motion is often required.
• Ability to travel as required to New York.
• Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment

#LI- ONSITE

Pay Range

$147,000—$165,000 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including consideringrequests for reasonable accommodations as required.