Director, ERP & CRM - REQ # 1239

Mitsubishi Electric Trane US; Suwanee (GA); On-site; USD 140,000 - 193,000; Full time

Job summary

A leading company in HVAC solutions is seeking a Director of ERP & CRM to oversee SAP and Salesforce strategies. This role requires strong leadership and communication skills, with a focus on managing large-scale projects and teams. The ideal candidate will ensure the delivery of scalable solutions that align with business objectives, while also mentoring team members and managing vendor relationships. The position offers a competitive salary and benefits.

Benefits

Bonus plans

401(k)

Insurance

Paid leave

Qualifications

• At least 10 years in IT, with 7+ years in ERP/CRM management.
• Proven success managing large ERP and CRM projects and teams.

Responsibilities

• Develop and execute SAP & Salesforce strategy aligned with company growth.
• Oversee SAP and Salesforce solutions ensuring reliability and scalability.
• Lead IT teams to support operations and strategic objectives.

Skills

Leadership

Communication

Change Management

Education

Bachelor's degree in relevant fields

PMP

ITIL

Scrum Master

Tools

SAP

Salesforce

Job description

Join to apply for the Director, ERP & CRM - REQ #1239 role at Mitsubishi Electric Trane US

Mitsubishi Electric Trane HVAC US LLC is looking for a Director, ERP & CRM in Suwanee, GA.

POSITION SUMMARY:
The Director of ERP & CRM is responsible for the overall strategy, delivery, and support of SAP and Salesforce solutions at METUS. This role is crucial for enabling the business with scalable, dynamic solutions that add value for stakeholders. The ideal candidate combines technical expertise, business acumen, leadership, and influence skills to deliver value.

Essential Functions

1. Strategic Leadership:
   • Develop and execute SAP & Salesforce strategy aligned with company growth.
   • Identify and incorporate emerging technology trends.
   • Establish metrics for performance and ROI.
2. IT Infrastructure and Operations:
   • Oversee SAP and Salesforce solutions ensuring reliability and scalability.
   • Collaborate with stakeholders to identify value-add opportunities.
   • Align solutions with key business objectives and prioritize accordingly.
   • Maintain comprehensive documentation of system designs and processes.
   • Manage internal teams and third-party partners for support, development, and deployment.
   • Ensure compliance with Data Governance and ISM policies.
   • Manage vendor contracts and legal compliance.
3. Project and Change Management:
   • Ensure timely delivery of solutions within budget and aligned with business goals.
   • Develop change management processes for deployment.
   • Engage with cross-functional teams for successful project outcomes.
4. People Leadership:
   • Lead IT teams to support operations and strategic objectives.
   • Mentor and develop team members.
   • Demonstrate METUS core values and team collaboration.
5. Other Responsibilities:
   • Willing to travel up to 25% domestically and internationally.
   • Perform additional duties as assigned.

Qualifications

Education

• Bachelor's degree in relevant fields required.
• Certifications such as PMP, ITIL, Scrum Master, or ERP/CRM-specific certifications preferred.

Work Experience

• At least 10 years in IT, with 7+ years in ERP/CRM management.
• Proven success managing large ERP and CRM projects and teams.
• Experience with enterprise applications, cloud technologies, and business process reengineering.
• Strong communication, leadership, and vendor management skills.
• Change management expertise and ability to influence executives.

The compensation range is $140,000 to $192,500 annually, plus benefits including bonus plans, 401(k), insurance, paid leave, and more.

About Mitsubishi Electric Trane HVAC US

Founded in 2018, METUS provides advanced HVAC solutions in the US and Latin America through a joint venture between Ingersoll Rand and Mitsubishi Electric. For more information, visit www.metahvac.com.

We are an equal opportunity employer and committed to diversity and inclusion.