Director - Epic User Readiness

Baptist Health Care; Pensacola (FL); On-site; USD 100,000 - 130,000; Full time

Job summary

Baptist Health Care in Pensacola is seeking a Director – Epic User Readiness to lead the strategy, execution, and continuous improvement of Epic user readiness programs. This includes training, communication, and change management to ensure effective transition to Epic systems.

The ideal candidate will have at least 5-7 years of healthcare leadership experience, along with Epic certification. This position involves close partnership with various stakeholders and requires exceptional communication and leadership skills.

Qualifications

• 5-7+ years of healthcare leadership experience.
• Experience leading multidisciplinary teams and enterprise-wide initiatives.
• Epic certification(s) in requested modules required.

Responsibilities

• Develop and execute an enterprise Epic User Readiness strategy.
• Lead all user readiness activities for Epic implementations.
• Oversee the design and delivery of Epic training programs.

Skills

Leadership

Change management

Communication skills

Facilitation skills

Healthcare knowledge

Education

Bachelor's degree in Healthcare or related field

Master’s degree in Healthcare Administration (preferred)

Tools

Epic systems

Job description

Job Description

Director – Epic User Readiness is responsible for leading the enterprise strategy, execution, and continuous improvement of Epic user readiness programs across the organization. This role ensures clinicians, operational staff, and administrative users are fully prepared to adopt Epic systems through effective training, communication, change management, and go live support. The Director plays a critical role with Epic implementations, upgrades, and optimization efforts by driving adoption, minimizing disruption, and enabling users to achieve proficiency and confidence in Epic workflows. This leader partners closely with clinical, operational, revenue cycle, IT, and executive stakeholders to ensure successful system deployment and sustained performance.

Responsibilities

User Readiness Strategy & Governance

• Develop and execute an enterprise Epic User Readiness strategy aligned with organizational goals, timelines, and Epic best practices
• Establish governance and standards for Epic training, change management, communications, and readiness assessments
• Define readiness metrics, milestones, and success criteria for Epic implementations and upgrades
• Serve as the executive owner for Epic user adoption, training effectiveness, and go‑live preparedness

Epic Implementation & Deployment Support (Core Responsibility)

• Lead all user readiness activities for Epic implementations, expansions, and upgrades, including:
  • Initial Epic go‑lives
  • Module rollouts and phased deployments
  • Foundation changes and version upgrades
  • Mergers, acquisitions, and Epic migrations
• Partner with application, clinical, and operational leaders to align training and readiness plans with future‑state workflows
• Develop and oversee integrated readiness plans covering training, communications, credentialing, and go‑live staffing
• Direct command center staffing models, at‑the‑elbow support, post‑go‑live transition, ongoing user readiness education related to upgrades, and new hire orientation to Epic programs

Epic Training & Education Leadership

• Oversee the design, development, and delivery of Epic training programs for all user roles, including physicians, nursing, ancillary staff, revenue cycle, and administrative users
• Ensure training content aligns with Epic build/optimizations, standardized workflows, and organizational policies
• Manage training delivery models, including classroom, virtual, e‑learning, and blended approaches
• Ensure Epic proficiency‑based training standards are met and measured prior to go‑live
• Partner with Epic, third‑party vendors, and internal teams to leverage best‑in‑class training methodologies

Change Management & Communications

• Lead enterprise Epic change management strategy to support adoption and reduce resistance
• Develop and execute Epic communication plans that inform, engage, and prepare users for system changes
• Align readiness messaging across clinical, operational, and executive leadership
• Serve as a key advisor to leaders on change impacts, readiness risks, and mitigation strategies

Stakeholder Partnership & Engagement

• Partner closely with clinical leadership, operations, revenue cycle, HR, and IT teams
• Serve as a trusted advisor to physician, nursing, and operational leaders regarding Epic readiness and adoption
• Facilitate forums for feedback, issue resolution, and continuous improvement
• Provide regular status updates and readiness assessments to executive leadership

Team Leadership & Development

• Lead, mentor, and develop user readiness, training, and change management teams
• Define roles, responsibilities, performance expectations, and career development pathways
• Build and sustain an engaged, high‑performing team focused on customer experience and outcomes
• Ensure appropriate staffing and coverage during implementation and go‑live periods

Optimization & Continuous Improvement

• Evaluate training effectiveness, user adoption metrics, and post‑go‑live performance
• Identify opportunities to improve Epic usability, workflow efficiency, and user satisfaction
• Support ongoing optimization and retraining initiatives following go‑lives and major upgrades
• Maintain institutional knowledge and readiness standards for future deployments

Work Environment

• On‑site
• Extended hours required during Epic go‑lives and major upgrades
• Travel as needed for off‑site vendor training, as well as instruction sessions throughout Baptist Health Care’s facilities

Qualifications

Required Qualifications

• Bachelor's degree in Healthcare, Education, Organizational Change, Information Systems, or related field
• 5-7+ years of healthcare leadership experience
• Experience leading multidisciplinary teams and enterprise‑wide initiatives
• Epic certification(s) in requested modules required or ability to obtain within defined timeframe
• Strong understanding of clinical and operational workflows
• Exceptional communication, facilitation, and change leadership skills

Preferred Qualifications

• Master’s degree in Healthcare Administration, Education, Organizational Development, or Business
• Epic certification(s) or formal Epic training experience
• Demonstrated experience supporting Epic or enterprise‑wide EHR implementations or major upgrades with direct responsibility for training, readiness, or adoption
• Experience in large health systems or academic medical centers
• Experience with physician engagement strategies and clinical change management
• Formal change management training or certification

About Us

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includesthree hospitals, four medical parks,Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.

Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse.