Director, Epic

Nordic Healthcare Group (NHG); United States; Remote; USD 180,000 - 250,000; Full time

Job summary

Nordic Healthcare Group (NHG) seeks a Director, Epic Implementation - Advisory Services to lead advisory projects, develop solutions, and manage delivery for Epic-related initiatives. You will serve as the liaison between clients and consultants, guide project progress, and provide education and guidance as needed.

The role requires 10+ years in Healthcare IT, 5+ years Epic implementation in a director/PM role, and staff management experience.

Qualifications

• Bachelor's degree or equivalent experience required.
• 10+ years of Healthcare IT experience; experience with multiple EHRs preferred.
• 5+ years Epic implementation experience required in a director or project management role.
• Experience implementing in academic and pediatric healthcare systems preferred.
• Rev Cycle experience and/or new Epic add-on module experience preferred.
• 3+ years direct staff management experience preferred.
• Epic certification preferred.
• Direct experience working for Epic preferred.
• Prior experience with Epic install methodologies required.
• Experience leading service-oriented teams and scaling for growth.

Responsibilities

• Direct, plan, and develop advisory solutions projects for Nordic; oversee delivery and client engagements.
• Mentor and develop solutions staff; hire as needed to support growth.
• Partner with Advisory Services leadership to drive service line performance and initiatives.
• Oversee project success, manage client and consultant relationships, review status reports, and mitigate risks.
• Assist pre-sales scoping and solution design with internal sales teams; create compelling content.
• Act as a thought leader by creating webcasts, white papers, and blogs to educate clients.
• Stay informed on healthcare IT trends, regulations, and Epic-related developments.
• Lead product development and refinement of Epic-related offerings; educate clients and consultants.

Skills

Healthcare IT

Epic implementation

Leadership

Client relationship management

Strategic thinking

Time management

Communication

Staff development

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

PM software

Job description

Make a difference. Be happy. Grow your career.

The Role

The Director, Epic Implementation - Advisory Services is responsible for directing, planning, and developing advisory solutions projects at Nordic. They will maintain responsibilities for solution development, sales enablement, solution team management, and delivery oversight relating to assigned projects. The Director, Epic Implementation - Advisory Services ensures the success of projects, serving as the key business line liaison to both clients and consultants, monitoring the progress of the project, providing oversight, education and guidance, and performing client-facing work as needed.

Key Responsibilities

The Director, Epic Implementation - Advisory Services will have the following key responsibilities which include, but are not limited to:

• Managing, mentoring and developing solutions team staff; making solution-specific hiring decisions as solution and Nordic growth dictates
• Partner with Advisory Services leadership to support the overall performance of the service line; support service line vision and initiatives, establish goals, and report achievement progress
• Oversee and participate in ensuring project success, including building strong client and consultant relationships, completing regular client and consultant check-ins, reviewing status reports, providing recommendations and best practices, and identifying and mitigation project risks
• Act as point of escalation for project team and client; perform services directly for clients as necessary
• Support pre-sales scoping and solution design activities in close partnership with internal sales and solutions teams, including the creation of customized sales presentations, messaging and content
• Serve as a thought leader for the service line, creating webcasts, podcasts, white papers, and blog posts to educate prospective and existing clients
• Research healthcare-related topics and continued learning by attending seminars, tradeshows, and other pertinent events to help grow the business, and ensuring new learnings are incorporated into standard methodology and strategy
• Stay abreast of the latest technology, regulations, and news relating to healthcare IT, continuously evaluating market for opportunities that supersede competitors’ products
• Oversee product development, creation, and refining, ensuring the strength of product offerings
• Educate clients and consultants on Strategic Solutions offerings including teaching internal Nordic classes
• Work on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested

Skills and Experience

• Bachelor’s degree or equivalent experience required
• 10+ years’ experience in Healthcare IT required; experience with multiple EHRs preferred
• 5+ years Epic implementation experience required in a director or project management-level role
• Experience implementing in academic and pediatric healthcare systems preferred
• Rev Cycle experience and/or new Epic add-on module experience preferred
• 3+ years direct staff management experience preferred
• Epic certification preferred
• Direct experience working for Epic preferred
• Prior experience and understanding of Epic’s install methodologies required
• Experience leading service-oriented teams, scaling appropriately to successfully manage growth required
• Able to positively influence and engage consultants and clients, generating interest and enthusiasm for the service line
• Solution-oriented; skilled in grasping the essentials in complex situations, anticipating client needs, and conceptualizing both problems and solutions
• Strong customer service attitude and skillset
• Strong understanding of software and software implementation services required
• Proven ability in time management with strong attention to detail
• Experienced intalkingcomfortablywithindividualsat all levels of an organization in groups orindividuallyand with C-suite and senior leadership
• Demonstrated ability to work independently and collaboratively
• Must demonstrate and embody Nordic’s maxims
• Experienced in talking comfortably with people at all levels of an organization in groups or individually.
• Proficient with Microsoft Office products and other collaboration tools, including virtual meeting and cloud technologies
• Demonstrated ability to work under pressure and within time constraints

Additional Details

• Relocation to Madison, WI, is not required, however, regular trips to the Nordic Home Office will be expected
• Travel up to 50% of the time, including travel outside of regular work hours

#LI-AH2

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.