Director, Environmental Services & Operations Excellence

The Queen's Health Systems; Honolulu (HI); On-site; USD 180,000 - 240,000; Full time

Job summary

The Queen’s Health Systems seeks a Director to lead Environmental Services, Central Transport, Courier, and Mail Services across its multi-site network. This high-level role focuses on strategic direction, operational excellence, regulatory compliance, and financial stewardship to support patient care and organizational goals.

The Director collaborates with executive leadership and clinical teams to align service strategies with enterprise priorities, drive performance metrics, and foster a

Qualifications

• Bachelor's degree required.
• Graduate degree preferred.
• Five (5) years of progressively responsible experience in Environmental Services, Housekeeping, Linen Services or Patient Transport.
• Two (2) years supervisory/management experience in healthcare or large-scale facilities operation with multi-site accountability.
• Experience in strategic planning, financial acumen, and capital planning.
• Experience implementing projects with major organizational impact.
• Knowledge of vendor governance and performance-based contracts.
• Change management and leading insource/outsource transitions.
• Advanced data literacy and operations analytics; dashboarding and KPI management.
• Commitment to safety, quality, DEI, and patient-first mindset.

Responsibilities

• Lead EVS and Central Transport/Courier/Mail Services for QMC Manamana and affiliates.
• Provide strategic direction and operational performance across multiple sites.
• Ensure regulatory readiness, service quality, labor and productivity performance.
• Collaborate with executive leadership to align with enterprise priorities.
• Drive data-driven improvements and vendor governance across services.

Skills

Leadership

Strategic Planning

Data Analytics

Vendor Management

Change Management

Communication

Team Building

DEI Mindset

Education

Bachelor's degree

Graduate degree

Job description

The Queen’s Health Systems seeks a Director to lead Environmental Services, Central Transport, Courier, and Mail Services across its multi-site network. This high-level role focuses on strategic direction, operational excellence, regulatory compliance, and financial stewardship to support patient care and organizational goals.

The Director collaborates with executive leadership and clinical teams to align service strategies with enterprise priorities, drive performance metrics, and foster a